Quality Control (Bilingual English/Spanish)

Job Title: QC Technician (Quality Assurance) Bilingual (English/Spanish)

Location: 2531 Dukane Drive St Charles IL 60174
Position Type: Full-Time
Reports To: QA Supervisor / QA Manager
Shift: 2nd (2:00pm-10:30pm; Day off Tuesday; Working weekends as needed)

Company Overview

As a family-owned and operated business established in 1950, El Milagro strives to provide quality tortilla products, quality service, and a quality work environment. El Milagro is committed to maintaining the highest standards of quality and food safety, and we seek associates who uphold these standards through their work and values.

Job Summary

The QC Technician (Quality Assurance) is responsible for ensuring that all products manufactured at the Indianapolis facility meet established food safety, quality, and regulatory standards. This role performs inspections, conducts laboratory tests, monitors production processes, and maintains accurate documentation to ensure compliance with Good Manufacturing Practices (GMPs) and company quality policies.

1. Follow all company policies and procedures related to food safety and food defense.
2. Inspect employee GMP compliance before personnel enter production areas.
3. Perform pre-operational inspections before production lines start.
4. Conduct environmental monitoring and ATP testing of designated equipment and areas prior to production, as required.
5. Verify that metal detectors are functioning properly and are within certification.
6. Ensure that scales used in production are functioning correctly and are within certification.
7. Confirm that packaging materials, ingredients, and date codes match the product being produced.
8. Ensure that laboratory equipment and materials used for testing are functioning properly and that required chemicals and supplies are available.
9. Maintain accurate records of physical, biological, and chemical analyses conducted during the shift.
10. Collect samples for analysis in accordance with established procedures.
11. Analyze retention samples and collect required samples while maintaining an organized and documented sample inventory.
12. Report any deviations to the appropriate supervisor so timely adjustments can be made to prevent out-of-specification product.
13. Release product that meets established standards and place product on hold when it does not meet specifications.
14. Follow up on any forms or documentation pending due to production processes.
15. Communicate any deviations, changes, or held product to the incoming shift.
16. Request support from a supervisor or lead when questions or concerns arise.
17. Maintain a clean and organized laboratory environment.
18. Keep a shift log of relevant events and observations.
19. Communicate with QC supervisors from other plants when product is transferred to or from this facility.
20. Follow procedures and complete required forms when receiving ingredients or packaging materials.
21. Prepare, collect, label, and send samples to external laboratories as required, ensuring all documentation is completed accurately.
22. If part of the Food Safety Team, support applicable activities such as attending meetings, conducting plant inspections, or participating in mock recalls.
23. Notify the QA Director when required, such as in cases of food safety risk or product holds.
24. Provide suggestions for continuous improvement.

Qualifications

• High school diploma or equivalent required.
• Previous experience in quality control or food manufacturing preferred.
• Knowledge of GMPs, food safety, and quality assurance practices.
• MUST Bilingual (Spanish/English).