Booker DiMaio, LLC
Jobs
Remote - Microsoft 365 / SharePoint Technical Support Specialist - US Citizenship or GC Required
Booker DiMaio, LLC
Remote - Microsoft 365 / SharePoint Technical Support Specialist - US Citizenship or GC Required
Provides help desk and technical support for Microsoft 365 and SharePoint Online users. Monitors platform health, troubleshoots user and service issues, documents incidents and resolutions, handles access and basic configuration tasks, escalates complex problems, and communicates status to technical and non-technical stakeholders. Requires support for federal government programs and eligibility for IRS staff-like access and Moderate Risk background screening.
Client: Internal Revenue Service
Location: Remote
Position Overview
Booker DiMaio is building a technical support team for a newly awarded Internal Revenue Service contract supporting SharePoint Online and Microsoft 365. We are seeking a Microsoft 365 / SharePoint Technical Support Specialist professional to provide responsive technical support, platform monitoring, issue identification, and user assistance. This position will work with the broader technical team to monitor platform health, respond to user issues, escalate technical problems when necessary, and help maintain reliable day-to-day service delivery.
Security / Eligibility Requirements
Required Qualifications
Key Responsibilities
Location: Remote
Position Overview
Booker DiMaio is building a technical support team for a newly awarded Internal Revenue Service contract supporting SharePoint Online and Microsoft 365. We are seeking a Microsoft 365 / SharePoint Technical Support Specialist professional to provide responsive technical support, platform monitoring, issue identification, and user assistance. This position will work with the broader technical team to monitor platform health, respond to user issues, escalate technical problems when necessary, and help maintain reliable day-to-day service delivery.
Security / Eligibility Requirements
- U.S. citizenship or Lawful Permanent Resident status with at least three consecutive years of U.S. residency from the date of legal entry as an LPR.
- Must be eligible to obtain and maintain IRS staff-like access and successfully complete the required Moderate Risk background investigation and security screening process.
- Background investigation and onboarding requirements will be initiated following selection.
- Must successfully complete applicable IRS personnel-security requirements, including fingerprinting, security training, and related screening requirements.
- IRS staff-like access is subject to applicable IRS eligibility and suitability requirements and must be maintained for the duration of the engagement.
Required Qualifications
- Demonstrated professional experience supporting U.S. Federal Government programs or federal government customers.
- Experience providing help desk, technical support, systems support, or platform monitoring.
- Strong troubleshooting and problem-solving skills.
- Ability to communicate effectively with both technical and non-technical users.
- Strong attention to detail and follow-through.
- Ability to document issues and work effectively within an established support process.
- Experience supporting Microsoft 365, SharePoint, or related enterprise platforms is preferred.
Key Responsibilities
- Provide help desk and technical support for users of supported platforms and applications.
- Monitor platform and service performance and identify issues requiring attention.
- Troubleshoot user and platform problems and resolve issues within the scope of responsibility.
- Document incidents, requests, resolutions, and recurring issues.
- Escalate complex technical issues to appropriate technical SMEs and development staff.
- Assist with user support, access issues, basic configuration, and operational tasks.
- Communicate clearly with users and technical team members regarding status and resolution.
- Support reliable, responsive day-to-day operation of the technical environment
Similar Jobs
Cloud • Security • Software • Cybersecurity • Automation
Design, build, operate, and scale GitLab Orbit backend services in Rust across distributed cloud-native environments. Improve Kubernetes deployments, infrastructure automation, observability, reliability, incident readiness, multi-tenant isolation, data workflows, graph query capabilities, indexing pipelines, cloud storage integrations, and API/MCP surfaces. Own technical designs through rollout while collaborating asynchronously with infrastructure, security, AI, data, delivery, and SRE teams.
Top Skills:
Amazon S3AWSClickhouseGCPGoHelmKubernetesMcpNatsRubyRustSiphonTerraformTypescriptVue
Cloud • Security • Software • Cybersecurity • Automation
Leads GitLab’s Agentic Software Delivery product section across continuous integration, artifact management, continuous deployment, and observability. Owns three-year strategy, product vision, business outcomes, adoption, retention, revenue, investment decisions, pricing, packaging, and go-to-market execution. Manages senior and principal product managers, partners with Engineering and commercial teams, and guides customers toward AI-powered software delivery. Requires strong technical fluency in DevOps, executive communication, portfolio leadership, and experience with AI-native product management.
Top Skills:
Artifact ManagementArtificial IntelligenceContinuous DeploymentContinuous IntegrationDevsecopsGitlabObservability
Cloud • Information Technology • Machine Learning
Lead enterprise eDiscovery and insider-risk investigations by collecting, preserving, analyzing, and reviewing data from cloud infrastructure, endpoints, and repositories. Build AI-powered automation, correlate activity logs into investigative timelines, manage legal holds and governance policies, support digital forensics, and produce structured evidence packages for Security, Legal, HR, and investigative teams.
Top Skills:
Ai AutomationCloud Audit LogsData Classification And Labeling TechnologiesDigital Forensics SoftwareEdiscovery PlatformsEs/QlGoPythonSIEMSQL
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
