Why project44? 

At project44 we’re on a mission - to make supply chains work.  

project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce. 

If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk. 

Team & Role Overview: 

The Renewals Team is dedicated to ensuring customer success and revenue growth by effectively managing contract renewals, identifying upsell opportunities, and maintaining strong, lasting relationships with our clients. We are committed to delivering exceptional value and service, contributing to the overall success of the organization.

The role of a Renewal Manager is critical to a software company's ongoing revenue stream and customer satisfaction. By ensuring that customers continue to use and renew their software subscriptions, they contribute to the company's success and growth. Their primary responsibility is to manage and oversee the renewal process for customer subscriptions or contracts. Here are some of the key tasks and responsibilities typically associated with the role of a Renewal Manager.

Key Responsibilities:

• Build and nurture strong relationships with existing customers, serving as the primary point of contact during the renewal process.
• Conduct thorough needs assessments to understand customer satisfaction, challenges, and opportunities for improvement.
• Develop comprehensive strategies and plans for renewing customer subscriptions or contracts based on a deep understanding of customer needs and usage patterns.
• Identify potential upsell or cross-sell opportunities to enhance customer value.
• Review existing contracts and subscription agreements, ensuring compliance with terms and conditions.
• Conduct negotiations, if necessary, to accommodate customer requests and secure renewals.
• Analyze customer data, usage metrics, and relevant information to make data-driven decisions on renewal strategies, pricing, and customer retention.
• Provide regular reports and forecasts on renewal rates, revenue, and key performance indicators to company leadership.
• Facilitate effective communication between customers and internal teams (sales, customer support, product development) to streamline the renewal process and address customer needs promptly.
• Work on continuous process improvement initiatives to enhance the efficiency and customer-friendliness of the renewal process.
• Aim to retain customers by ensuring a positive experience and proactively resolving any issues.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field. MBA is a plus.
• Proven experience in a customer-facing role, preferably in software or technology-related industries.
• Strong negotiation, communication, and relationship-building skills.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Prior experience in contract review and renewal management is advantageous.
• Proficiency in CRM software and Microsoft Office Suite.

Diversity & Inclusion 

At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day. 

We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture. 

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!  

For any needed accommodations during the hiring process, please email [email protected]. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements. 

More about project44  

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.