Revenue Operations Manager, AI & Lead Optimization

Kin is redesigning insurance to be smarter, faster, and centered on the customer. We use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free, especially in the places traditional insurers often ignore.

We empower people to protect what matters most, starting with their homes and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2025).

• Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

We are seeking a strategic Revenue Operations Manager to lead our AI-driven customer acquisition and optimization initiatives. This role will spearhead the development and scaling of AI voice agents, manage our transition from traditional SDR programs to AI-powered solutions, and drive lead remonetization strategies through our insurance agency, EIG. The ideal candidate will combine deep operational expertise with AI implementation experience and strong analytical leadership capabilities. You will work cross-functionally with Marketing, Sales, Product, and Customer Service to design and implement data-driven strategies that optimize key parts of Kin’s acquisition funnel.

A day in the life could include:

• Developing new A/B tests to improve engagement with Sales for a specific segment of leads

• Deploy and optimize AI agents for handling customer inquiries across both Customer Service and Sales departments

• Debriefing senior leadership on performance through writing narrative memos

• Balance AI and human outbound lead qualification activities to maximize efficiency and results

• Managing and coaching a team of analysts to support RevOps initiatives

• Optimizing a lead remonetization funnel

I’ve got the skills… but do I have the necessary ones?

• 3 to 5 years of experience in Revenue Operations, Sales Operations, Marketing Operations, Business Operations, Operational Finance, or similar roles

• Data-driven decision maker, and able to use data to inform creative solutions

• Proven experience with AI implementation and writing AI prompts, preferably with voice agents or conversational AI

• Strong written and verbal communication skills

• Experience working with BI tools (Looker, Tableau, PowerBI, etc.)

Bonus Points:

• Experience working in a hypergrowth environment

• Experience working with Sales organizations

• Experience coordinating remote teams

• Experience managing vendor relationships, both SaaS and BPO

Oh, and don’t worry, we’ve got you covered!

We offer a comprehensive benefits program, allowing you to choose the benefits that are best are best for you and your family including: Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance. Kinfolk become eligible for benefits on the first day of the month following their start date.

In addition to these benefits, we are also excited to offer the following:

• Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level.

• 401K with company match of up to 4% of eligible earnings

• Flexible PTO for exempt employees, along with 8 company-observed holidays

• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents

• Continuing education and professional development opportunities

Kin will accept applications for the role until November 11th, 2025

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.