Revenue Operations Manager

About Smokeball

Smokeball helps law firms bill more without their clients paying more. Intriguing, right? We were founded by technology leaders with more than 20 years of experience in delivering impactful legal technology products. Our leadership continually strives to develop a company, culture, and team that share a profound love for the law and is compelled to help small law firms find success. Our mission isn’t simple, but it is straightforward: help small law firms be successful businesses so that they can better serve our communities.

1. Culture is sacred. As a 'Best Places to Work' winner four years in a row, we believe company culture is the single most important ingredient to our success. At the end of the day, it is all about our people.
2. The best product in Legal Tech. We think deeply about the challenges small law firms face. We do not bother with simply delivering a “faster horse,” we drive innovations that truly enhance the lives and businesses of our clients. Check out our ratings on G2, Capterra, and Google.
3. Industry Opportunity. The Legal Tech industry is estimated to be worth around $15bn and is growing every year. Smokeball is growing right along with it, and we like to take our people with us.

At Smokeball, we believe there is nothing more powerful than a community of people coming together to work on a product that they, and our clients, love. When it comes to working as a community, we see the value in both coming together and allowing our “Smokeballers” the flexibility that remote work offers. 

All Chicago employees are in the office on Wednesdays and Thursdays. While our office is open 5 days a week, we allow you to choose what works best for you on Monday, Tuesday and Friday. 

Our office is in the heart of the Loop within 10 minutes of the Metra and all “EL” trains. And, we have lots (and lots) of snacks.

The Role

As a Revenue Operations Manager, you will play a pivotal role in managing sales, marketing, and client success operations. You’ll collaborate with cross-functional teams, analyze business requirements, and drive projects to successful completion. Your expertise in systems such as Salesforce, Churnzero, and Northpass will be critical to achieving our organizational goals. 

This role is based out of our office in Chicago, IL.  

• Sales Operations:
• • Collaborate with the sales team to understand their needs, identify process improvements, and optimize sales workflows.
  • Analyze sales data, track performance metrics, and provide actionable insights to enhance revenue generation.
  • Assist in developing sales strategies and forecasting.

• Marketing Operations:
• • Work closely with the marketing team and marketing automation manager to ensure seamless execution of campaigns, lead management, and reporting.
  • Evaluate marketing performance metrics, identify trends, and recommend adjustments to improve ROI.
  • Support the implementation of marketing automation tools.

• Client Success Operations:
• • Partner with the client success team to enhance customer satisfaction and retention.
  • Analyze client feedback, identify pain points, and propose solutions for continuous improvement.
  • Monitor client success KPIs and contribute to client engagement strategies.

• Project Management:
• • Lead cross-functional projects related to process optimization, system implementations, and product launches.
  • Define project scope, objectives, deliverables, and timelines.
  • Coordinate project resources, manage risks, and ensure successful project execution.

• Systems Expertise:
• • Proficiently navigate and configure systems such as Salesforce, Churnzero, and Northpass.
  • Collaborate with IT teams to troubleshoot issues, implement enhancements, and maintain data integrity.

• 3+ years experience as a Revenue Operations Manager and Project Manager in a technology-driven environment
• Bachelor’s degree in Business Administration, Information Technology, or related field.
• Strong analytical skills, attention to detail, and ability to translate business requirements into actionable plans.
• Excellent communication, stakeholder management, and problem-solving abilities.
• Project management certification (e.g., PMP) is a plus.

Your Manager

Ruchie Chadha: Hi, I’m Ruchie! I am the President here at Smokeball. I oversee the US Executive Team which is made up of the Product, Marketing, Sales, Finance, and Client teams. As a practicing attorney in Chicagoland, I know firsthand how important it is to find the best way to serve your clients and build a healthy business. I love working at Smokeball because it allows me to combine my legal background and technology to focus on delivering innovative solutions to lawyers all over the country (with the bonus of working with amazing, fun, and dedicated people every day!) When I’m not at Smokeball, you can find my nose in a book, recipe testing, or researching my next travel destination!

• Great Culture: Named 2024'S 10th Best Place to Work in the Technology Industry nationwide!
• Work-Life Balance: 20 vacation days, 7 sick days, 3 reboot days, 10 paid holidays, birthday off, volunteer time, and more! 
• Career Growth: Smokeball believes in investing in our own people and promoting from within. Our own President started at Smokeball as an Account Manager!
• Benefits: Excellent medical coverage, 401(k) match, monthly wellness stipend, generous parental leave 
• Transparency: We keep employees in the loop through monthly global huddles and local standups where we discuss company goals, updates, new hire introductions, etc. 
• The Office: The kitchen is stocked with breakfast items, snacks, and beverages, and we have plenty of games to help you relax (ping-pong, billiards, pinball, board games, video games). We also offer free monthly massages provided by a licensed massage therapist! 
• Fun Events: In-person happy hours, virtual game nights, family-friendly events, and so much more 
• Convenient Transit: We’re located in the heart of downtown Chicago, in walking distance from all major modes of transportation 

Creating and fostering a great culture is just as important as providing a great product. At Smokeball, we don’t have Core Values for show, we live and breathe them every day.

1. Caring is not optional 
2. Make it happen 
3. Deliver legendary service 
4. Innovate for the client, not the press release 
5. Be frank 
6. Keep listening, keep learning 

These values inform every strategic decision we make and guide our behavior with every person we meet. When we are bringing new team members into the Smokeball Family, we look for compassion, drive, keen judgement, varied perspectives, and no egos. 

Why do we do what we do? Where did the name ‘Smokeball’ come from? How do we give back? Learn more here.* Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the qualifications! We encourage anyone who is interested to apply based on the responsibilities and requirements outlined. You may be the culture add that we are seeking! We look forward to your application.* Smokeball is an equal opportunity employer and committed to providing an open, welcoming environment for everyone 

The pay range for this role is:

$100,000 - 120,000