Sales Operations Analyst

Owlet is changing the world of parenting with meaningful products that truly make a difference for millions around the world by bringing joy, peace and sleep to the parenting journey. Owlet has helped more than a million parents keep their children safe. We are focused on helping parents take care of their little ones so we can keep every baby safe and healthy.

Owlet is searching for a driven and self-motivated Sales Operations Analyst to support operational aspects of the retail sales team and will report to the Sales Operations Manager. The ideal candidate thrives in a team-based environment and demonstrates exceptional organizational and time management abilities.

PRIMARY RESPONSIBILITIES:

• Partner with the Sales Operations team to support achievement of sales objectives across domestic and international customer channels.
• Serve as a key liaison between retailers, Sales, and Operations to ensure clear communication, alignment, and timely issue resolution.
• Validate customer invoices for accuracy related to pricing, terms, discounts, and deductions; collaborate cross-functionally to investigate and resolve discrepancies.
• Ensure third-party logistics (3PL) partners comply with customer vendor routing guides and support the dispute of chargebacks when required.
• Assist with the processing and resolution of customer return requests in accordance with company policies and customer agreements.
• Collect, review, and process customer orders to ensure all required information is accurate and complete, enforcing applicable order and compliance policies.
• Coordinate and escalate customer related issues to Sales leadership to maintain visibility, alignment, and timely resolution.
• Track, analyze, and report key sales orders to delivery performance metrics, including OTIF, fill rate, backorders, and chargebacks.
• Assist in continuous improvement initiatives by documenting processes, identifying workflow inefficiencies, and implementing operational enhancements.
• Support sales order audit activities, including reviewing order accuracy, documentation, compliance requirements, and responding to audit inquiries as needed.

REQUIRED SKILLS AND QUALIFICATIONS:

• 2 years of experience in Sales Operations, Account Management, Order Management, or Retail Operations
• Excellent communication, organizational and time management skills, ability to work in a dynamic environment, under pressure with tight deadlines
• Experience working with Netsuite, Orderful, vendor portals, or similar EDI systems preferred
• Proven ability to multitask, detailed-oriented, efficient and with strong customer service skills
• Mission oriented and results driven personality
• Independent and quick self learner
• Strong verbal and written communication skills
• Proficient Microsoft office knowledge
• Travel 5-10% annually

Owlet offers a comprehensive benefits package that supports your health, financial well-being, and work-life balance:

• Health & Wellness: Multiple medical plan options (PPO and High-Deductible with HSA), plus dental, vision, life, and disability coverage. Wellness resources include mental health support, EAP access, and fitness incentives.
• Financial Benefits: A competitive 401(k) plan with company match, employee stock purchase program, and potential equity grants.
• Work-Life Balance: Generous flexible PTO policy, including Flex Fridays, paid parental leave (up to 14 weeks), and remote/hybrid work options.

Owlet Baby Care, Inc. is the equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.