Manages and retains small to medium-sized commercial accounts within an assigned territory. Responsibilities include conducting business reviews, renewing and negotiating contracts, identifying upsell opportunities, achieving retention and revenue goals, tracking activities in Salesforce, addressing customer issues with Operations, generating leads, and maintaining accurate account information.
Job Summary & Responsibilities
The Sales Representative, Inside Account Manager will be responsible for driving revenue growth by proactively managing and retaining relationships with existing small to medium sized customers within an assigned territory. The Sales Representative, Inside Account Manager will build strong relationships focused on achieving budgeted retention goals, develop and implement retention strategies, and secure updated contract agreements. The Sales Representative will be responsible for increasing revenue by selling the full suite of LRS services to our existing customer base.
Reports To
Inside Sales Leader
- Manage assigned territory of small to medium sized commercial accounts.
- Utilize Salesforce daily to schedule and document activities, develop detailed customer profiles, and track progress.
- Conduct business reviews with customer to re-sell LRS’s value proposition and identify opportunities for additional services.
- Develop and implement strategic plans to achieve annual retention and growth goals.
- Negotiate, update, and renew customer service agreements for account profitability.
- Effectively communicate rates, charges, and service strategies to maximize profitability.
- Stay current on market and competitive trends to anticipate customer needs.
- Meet regularly with sales leadership to review activity and opportunities.
- Develop industry and company knowledge for targeted revenue growth.
- Generate leads for internal and external new business sales teams.
- Respond swiftly to cancellation requests and maintain accurate customer information.
- Collaborate with the Operations team to address customer service issues.
- Build relationships by participating in company events and industry networking opportunities.
- High school diploma.
- Valid driver’s license.
- Ability to travel as required.
Preferred Qualifications:
- Bachelor’s degree.
- 1+ year of experience in account management, sales, or customer service, ideally in the waste or a business services industry.
- Proven history of exceeding sales targets and building strong customer relationships.
- Excellent communication, negotiation, and people skills.
- Proficient in Salesforce or similar CRM platform and MS Office Suite.
- Ability to work independently and manage multiple priorities.
- Strong analytical and problem-solving skills.
Physical Demands / Environmental Factors
This is a fast paced and dynamic role that requires a high level of energy and a positive attitude. It is a collaborative environment with a team of experienced professionals who are passionate about sales and sustainability.
Pay Range$24.00 to $32.00
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