Sales Solution Engineering Manager

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Sales Solutions Engineer Manager provides technical and functional support for sales channel engagements. This role blends technical expertise with sales skills to deliver innovative payment solutions by leveraging knowledge of payment technologies, regulatory requirements, and integration best practices. The Sales Solutions Engineer Manager facilitates the technical conduit between the Sales team and clients.

Essential Functions

• Builds strong relationships with internal teams, external partners, issuers, payment networks, processors, merchants, acquirers, and technology vendors.

• Partners with sales teams to identify opportunities and provide technical expertise to win business in the U.S. payments market.

• Leverages a deep understanding of U.S. payment systems, including card networks, real-time payments, mobile and digital wallets, ecommerce platforms, payment gateways, orchestration layers, tokenization systems, issuer processors, and payment service providers to design tailored client solutions and articulate target-state architectures.

• Leads technical discovery and solution design for enabling issuers and their card portfolios in digital wallets, including product and BIN eligibility, account/card verification, identity and verification (ID&V), wallet terms and disclosures, provisioning decisions, activation, transaction enablement, and operational support.

• Explains network-tokenization and provisioning flows, wallet enrollment, in-app and push provisioning, web or app-to-app journeys, Token Service Provider and Token Requestor interactions, device binding, token assurance, cryptographic controls, and issuer or processor API integration.

• Defines end-to-end token lifecycle behavior from token request, eligibility and activation through suspend, resume, delete, replenish, replace, PAN update, account reissue, device change, fraud response, and termination; aligns lifecycle events across issuer systems, card networks, token services, wallets, and customer-service operations.

• Applies working knowledge of EMV and contactless or NFC standards to explain transaction flows, application selection, cardholder verification, terminal risk management, dynamic cryptograms, authorization data, and the roles of the card, device, contactless kernel, terminal, acquirer, network, and issuer.

• Advises clients on NFC tap-to-pay acceptance, NFC and contactless payment standards, terminal capabilities and configuration.

• Evaluates how contactless terminals detect and communicate with cards or wallet devices, select supported payment applications, exchange EMV data, apply CVM and transaction limits, generate and route authorization messages, and support certification, troubleshooting, and operational monitoring.

• Develops and presents payment solutions that align with client needs and integrate seamlessly with ecommerce platforms and the Paze digital wallet.

• Conducts technical presentations, workshops, architecture reviews, and demonstrations to educate clients on payment workflows, issuer and wallet integration, tokenization, contactless acceptance, compliance requirements, certification dependencies, and system capabilities.

• Creates comprehensive solution documentation, sequence flows, technical guides, integration requirements, and proposals tailored to client use cases.

• Defines, monitors, and reviews sales solutions engineering objectives to ensure alignment with business goals and operational success.

• Works with leadership to develop action plans that support the rapid growth of the Paze organization and acts as a communications channel between market trends, client feedback, and the Product team.

• Complies with all security policies and procedures to maintain the confidentiality, integrity, and availability of systems and data.

Minimum Qualifications

• Bachelor's degree in engineering, computer science, or a related field, or equivalent practical experience.

• Typically, a minimum of 8 years of progressive experience in payments or fintech solutions engineering, sales engineering, technical consulting, or solution architecture.

• Proven experience supporting issuers, processors, payment networks, token services, or digital-wallet integrations, including participation in a wallet-enablement, card-digitization, tokenization, or provisioning program.

• Strong knowledge of payment tokenization, issuer-to-wallet provisioning, identity and verification (ID&V), token assurance, and token lifecycle management, including activation, suspension, reissue, device or card changes, and fraud scenarios.

• Working knowledge of EMV standards, NFC and contactless payment standards, cardholder verification, dynamic cryptograms, authorization flows, terminal certification, and troubleshooting.

• Proficiency with APIs, SDKs, cloud platforms, ecommerce integrations, and scalable payment-solution architecture.

• Understanding of U.S. payments regulation and security requirements, including PCI DSS, data protection, AML, KYC, and sanctions compliance.

• Strong customer-facing, sales, leadership, presentation, and communication skills, with the ability to translate complex payment technology for technical and non-technical stakeholders.

• Ability to work effectively in a fast-paced, growth-oriented environment.

• Travel up to 25%.

• Background and drug screen.

Preferred Qualifications

• Familiarity with EMV Level 1, Level 2, and Level 3 testing or certification, contactless terminal kernels, terminal-management systems, and acquirer or processor certification processes.

• Experience with Tap to Pay on Phone, SoftPOS, mobile point-of-sale, contactless acceptance, or terminal-estate deployment and troubleshooting.

• Certifications in payments, fintech, EMV, security, or PCI (for example, Certified Payments Professional or PCI Professional).

• Experience with real-time payments or emerging technologies in the U.S. payments space and familiarity with ecommerce fraud-prevention and risk-management tools.

For Paze

• In-depth knowledge of U.S. payment networks, digital wallets (for example, Apple Pay and Google Pay), issuer processing, payment gateway technologies, network and merchant tokenization, card-on-file credential management, and wallet or ecommerce authentication flows.

• Ability to connect issuer enablement and token lifecycle requirements to Paze product capabilities, acceptance growth, client implementation plans, operational readiness, and measurable sales outcomes.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or a negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment, including personal computers. Requires the ability to communicate with internal and/or external customers. Employees must be able to perform essential functions and physical requirements of the position with or without reasonable accommodation.

#LI-AV

#Dice

Some of the Ways We Prioritize Your Health and Happiness 

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.