The Sales Support Coordinator supports the sales team with administrative tasks, data management in CRM systems, and enhances customer satisfaction through effective communication and problem-solving.
About MISUMI Americas
MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.
Impact in this role:
The position will be responsible for supporting the sales team and overall sales efforts by providing exceptional service to the Sales organization. This person must possess a high degree of aptitude for a wide variety of administrative tasks, accurate data management, reporting requirements and use of applicable system applications and resources.
Areas of Responsibility:
- Effectively manage direct sales communication related to daily activity (timely responsive, problem solving, drive to closure, confirm customer/Sales is satisfied with outcomes, etc.)
- Actively participate in various project responsibilities as representative of the sales organization per management direction.
- Assist in requests that fall outside of standard company policy and customer claim related activities that enhance customer satisfaction.
- Serve as liaison between Account Managers and other departments such as customer service, head office, engineering, and procurement for daily activities.
- Assist Sales with the maintenance of customer records in CRM system.
- Perform wide range of CRM tasks including but not limited to; data entry, migration, cleansing, report generation, campaign development, and dashboard creation.
- Provide troubleshooting for customer orders, account status related activities.
- Provide various new reports and assist with existing reports to the sales team.
- Assist Sales in accounts receivable matters and consideration of customer credit changes.
- Utilizes resources to improve processes and procedures and maintain internal work instruction to meet ISO standard.
- Performs other job-related duties and responsibilities that may be required.
Desired Traits:
- Bachelor’s degree or equivalent experience.
- Approximately 2 years of Customer Service, Sales support or data analytics experience.
- Experience at a manufacturing or distribution company.
- Basic proficiency in Excel (e.g. pivot tables, v-lookups, etc.) and PowerPoint.
- Customer oriented and taking initiative is essential.
- Strong communicator, Organization skills, Time Management and problem-solving skills.
- Logical thinking and analytical skills required.
- Experience with Microsoft Dynamics or other CRM software is helpful.
We’re actively seeking teammates who:
- Bring diverse perspectives and experience to our culture and company.
- Excel at being part of a strong, empathetic team.
- Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
- Have an ‘always learning’ mindset that celebrates learning, not just wins.
- Help us continue to build a world-class organization that values the contributions of all of our teammates
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
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