Our Story: Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity: The Large Law Account Manager is responsible for renewing and selling the full suite of Litera’s solutions into a list of named accounts in our large law segment. This is a high impact position that contributes to Litera’s overall growth by delivering sales results through strategic account management, retention, influence, relationship-building, and value-based selling. A Large Law Account Manager at Litera will work with other Litera team members to build and cultivate relationships to identify and execute account management strategies that substantially expands our business within current clients. Litera believes in customer-centric growth. What matters is that our customers understand and realize the value of Litera’s solutions and choose to invest with us year after year.

A Day in the Life:

• Earn credibility as a trusted advisor for key contacts within each firm in your territory
• Actively listen, understand customer objectives, and articulate relevant technology and business trends and benefits; ensure solutions achieve these goals
• Work cross-functionally to develop detailed account plans to nurture and expand relationships and grow our partnership within each firm

Role Progression:

Within 1 Month, You Will:

• Complete new hire onboarding including eLearning courses, instructor led training, role specific mentorship and more
• Understand our portfolio of solutions, use cases and value
• Begin outreach to build and cultivate customer relationships with CIOs, Managing Partners, IT Directors, and Individual Partners
• Be prepared to effectively manage all steps in the renewal and sales process and track progress in CRM system
• Learn best practices, processes, and business tools used including Salesforce and Microsoft Outlook

Within 3 Months, You Will:

• Be executing on a strategic account management & growth plan, built in collaboration with your Account Executive partner, cross-functional account team and leadership
• Feel confident to create and deliver presentations, proposals, and product demonstrations with support from Pre-Sales and other team members
• Know how to effectively communicate Litera’s value proposition and lead strategic partnership conversations with Executive leadership at large law firms
• Be well-versed in how to coordinate with internal teams including Sales, Marketing, Customer Success, and Sales Engineering to support strategic account management activities

Within 6 Months, You Will:

• Complete strategic account management & growth activities with a high degree of independence, while working collaboratively with management on the most complex issues
• Create innovative approaches to develop broader and deeper relationships within each of your firms
• Manage and actively execute on renewal cycles with an emphasis on expansion where applicable
• Participate in bi-annual performance review process
• >10% travel once Litera's travel restrictions are lifted 

About You:

• You are energized by navigating complex organizations and decision-making processes
• You can earn credibility as a trusted advisor with c-suite and senior leaders within large global organizations
• You have a strong desire to learn about and evangelize technology solutions to challenging business problems
• You are keen on organization, collaboration, getting things done, and routinely meet metric-based goals
• Comfortable with a quickly changing environment
• Thrive on open transparency, communication, and collaboration internally and externally
• 3+ years of proven experience in client management in large accounts
• Competency with salesforce.com, Excel, Teams, PowerPoint

What Sets Us Apart?

• Have direct contact and work directly with our upper management team
• Work with a team that has a proven track record year after year
• You will be challenged and encouraged to broaden your skills
• Regular social & philanthropic events
• Access to personal development courses and tools in our internal learning management system
• Great health benefits, PTO and holiday policies, & more!