Admissions Advisor

| Chicago
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The Admissions Advisor is an exciting position for an energetic, goal-oriented individual who is passionate about education and helping students succeed. 

Everspring partners with highly-ranked non-profit universities all across the country -- public and private universities you would know and respect.Our Admissions team is focused on positively impacting the lives of rising online students. This team is committed to building high-impact relationships in order to guide and assist students through our University partner’s enrollment process. We represent graduate-level programs (mostly master's degree-granting programs) that allow already successful people to further advance their careers.

As Admissions Advisor, you will be the voice of a designated university partner and represent the university with the highest ethics as he/she works with online students to enroll and build their successful educational journey. You'll work in a team environment with colleagues who support each other. You'll reinforce a high quality, end-to-end learner experience. 

This position is located in the Chicago Loop near CTA, Ogilvie Transportation Center and Union Station.

Responsibilities:

  • Communicate with potential online students via phone, chat and/or email
  • Advise students using a consultative method while building trust and rapport
  • Assist and guide online students through the admission process to help determine if a program is the right fit
  • Achieve daily metrics, such as call volume and talk-time to pipeline management, as determined by the Director of Admissions
  • Manage and update student database tool to help track student progress through the admissions process
  • Track and monitor student movement through the online application process and guide them to meet specific deadlines
  • Provide accurate forecasting data to the Director of Admissions
  • Maintain weekly communication with potential student to keep them engaged and aware of their responsibilities during the application process
  • Guide accepted student through the student orientation process

Schedule:

  • Your Schedule will be Monday-Friday with a combination of 8am-5pm, 9am-6pm AND 10am-7pm shifts. Your schedule will be set upon hire based on the needs (and time zone) of the partner and will not vary week-to-week.

Requirements: 

  • 2-5 years of consultative sales, customer service or recruiting experience in an online environment
  • Bachelor’s Degree from an accredited institution
  • A passion for online education and desire to help students achieve their educational goals
  • The ability to achieve goals, influence others and meet tight deadlines
  • Proven communication and organizational skills
  • Demonstrated ability to manage time effectively with multiple priorities
  • Ability to take feedback from manager through call coaching sessions then generate positive results
  • Ability to work a slightly varying schedule, Monday-Friday, that includes 8am-5pm, 9am-6pm and 10am-7pm. Schedule will be set upon hire.

Everspring is an equal opportunity employer. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
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    • TableauAnalytics
    • IllustratorDesign
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    • PremiereDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • SalesforceCRM
    • MarketoEmail
    • MarketoLead Gen

Location

Experts at staying connected, our offices are in the Loop, steps from the river, public transit and the best food in the West Loop and River North.

An Insider's view of Everspring

What’s the vibe like in the office?

The vibe in the office is casual and collaborative. There is a lot of teamwork cross-functionally. You're exposed to a wide range of operations that don't only focus on your specific role, but the business as a whole. There are many opportunities to learn from your colleagues in marketing, learning design, and technology!

Aggie

Client Engagement Manager

What does your typical day look like?

What excites me about working in Admissions is that you never know what you're getting yourself into each day. I live for the challenging questions thrown at me and overcoming their obstacles or objections. At the end of the day, I'm honored to be a part of their journey...my goal is to leave them with an impression they'll never forget.

Jeffrey

Team Lead - Admissions Advisor

How has your career grown since starting at the company?

I have been given the opportunity to go from managing a few projects on a handful of technologies to managing the product strategy for over three dozen products with multiple projects running concurrently. Everspring has given me the opportunity to gain my stride by providing me the freedom to exercise my creativity and technology domain knowledge.

Abuzar

Director of Product Development

How do you collaborate with other teams in the company?

Growing up, my father always used to sit me down and talk to me about life. My biggest takeaway from those talks is that I should always surround myself with good people.
Good people are the most important asset an organization can have, and Everspring definitely has this asset. Our culture promotes creativity, collaboration and personal growth.

Michael

Admissions Advisor II

What are Everspring Perks + Benefits

Everspring Benefits Overview

We understand that our employees are our success. We are dynamic, curious, passionate and collaborative problem solvers who push the boundaries of innovation on a daily basis. Our growth is a direct result of their investment in us. That’s why we offer a competitive and comprehensive benefits package that includes health coverage, a 401K plan, company-paid life insurance, work-life balance benefits and much more. We also know that our employees understand the spirit of Everspring better than anyone. We offer a generous referral bonus when employees help us identify the mix of talent, drive and personality that results in a successful hire.

Because our employees invest their talents and efforts in us, we strive to invest in them and their needs. We understand that time off is important, so we provide both paid company holidays and a generous PTO accrual policy, allowing our employees to take time off and recharge based on their unique, individual needs.
Wellness is an important part of our company culture, so we cover the majority of the cost for our in-building gym, allowing our employees easy access to fitness, wellness and peace of mind. We also participate in the annual Chase Corporate Challenge, allowing our employee community an opportunity to take part in collective fitness, fun and celebration.

In our downtown location on the Chicago River, our offices occupy the 22nd floor, offering our employees an expansive view of our beautiful city and a daily display of the beating heart of the Loop. And in our spacious, luxurious 30th floor coffee lounge, employees can take a midday beverage break, lead collaborative sessions at communal work tables or just get some heads down time on the regular.

Because we work hard, we play hard as well. Everspring offers a wealth of unique socialization outlets for its employees, ensuring that our dynamic, innovative culture is upheld through connection and camaraderie. Explore a few of the ways we stay connected:

- Culture committee dedicated to cross-company collaboration, education and community engagement
- Regular social events including game nights, happy hours, team and company outings, corporate races,
summer and holiday parties, and potlucks
- Endless coffee, soft drinks and sparkling water to suit anyone’s taste bud needs
- Casual and open office environment

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home one day per week after 6 months of employment.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
We offer between 15 and 30 days of paid time off per year based on years of service.
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Everspring offers a variety of coffee, tea, soda and those delightful flavored seltzer waters.
Happy Hours
Happy hours are hosted On occasion .
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available
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