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Advisory Solution Architect-Service Providers

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We make the world of work, work better for people.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers working with some of the most advanced technology and talented individuals in the business.

About this Role:

ServiceNow is looking for an experienced presales Sr Advisory Solution Architect to join our Alliances team in support of our service provider (SP) partners. A Sr Advisory Solution Architect is an expert ServiceNow evangelist who works with our top partners to design, build, and maintain a portfolio of offerings driven by the Now platform. These offerings must support the alliance business plan, adhere to ServiceNow technical best practices and be aligned to the priorities of ServiceNow alliances and channels organization. The Sr Advisory Solution Architect owns the offering technical strategy, architecture, and roadmap for each offering in his/her coverage area. You’ll define MVP requirements, and solution prototypes for new offerings, in collaboration with the ServiceNow alliance team and your counterparts in the partner organization. You’ll be evaluated on metrics such as the number of new offerings published, offering adoption rates, and revenue growth by offering. You’ll deliver artifacts including solution briefs, case studies, and offering roadmaps.

This is a top-level individual contributor role, with commensurate expectations of performance, professionalism, integrity, and problem-solving skills. Candidates for this role should live in the continental United States or Canada

What you need to be successful in this role:

  • 12+ years of Solution Consulting experience
  • Bachelor’s degree (Master’s preferred) in business, IT, or communications or equivalent work experience
  • Working knowledge of modern web technologies and cloud computing
  • Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc. 
  • Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
  • Execution focus – proven track record of meeting or exceeding sales targets
  • Nimble learning – ability to quickly grasp the essence of new issues and concepts
  • Collaboration – the ability to work across teams in a highly matrixed organization
  • Influence – the ability to navigate complex partner organizations, identify stakeholders and power players, and build credibility and trust with them
  • Bias for action – someone who addresses new opportunities and challenges quickly
  • Business acumen – strong understanding of how consulting firms, IT service providers and business process outsourcers make money, as well as the industry pressures they face
  • Ability to work with a highly diverse set of partners, identify and respond to the unique needs of each one, with minimal guidance/supervision

Experience that will help you stand out:

  • Previous pre-sales experience working with BPOs, SIs, and top tier consultancies
  • Experience building and launching service provider offerings
  • Prioritization and focus - ability to cover a complex territory that may include 12 or more partners, quickly triage/identify which partners will generate the most revenue
  • Experience with the ServiceNow product suite or competitive product suites highly desirable
  • A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)
  • ServiceNow platform development experience

What you get to do in this role:

  • Work with a spectacular team of seasoned alliances professionals in a positive, inclusive, diverse, and highly collaborative work environment
  • Work with the top 10% of partners in ServiceNow’s alliances ecosystem
  • Practice true business value selling, with a strong sales support framework
  • Design and launch differentiated service provider offerings; see your work have an impact!
  • Work with the industry-leading NOW platform and solutions
  • Support Proof of Concept/Proof of Value engagements with our partners
  • Stay current on ServiceNow product developments/releases
  • Provide thought leadership and collaborate with cross functional teams to ensure partner and end-customer success is achieved
  • Participate in and deliver Business Reviews and executive briefings
  • Provide mentoring and training to peers and other colleagues within our organization
  • Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, “lunch and learns” etc.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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