The Opportunity
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter, which is why we continue to grow year over year. Working at Vivid Seats provides an opportunity to scale our best in class platform, allowing our fans to sit closer and see more.
At Vivid Seats, you will have the opportunity to work with the flexibility and speed of a startup; while operating at massive, profitable scale. We keep our teams lean, allowing each and every employee direct accountability to creating a positive ticket buying experience. We are relentless and move quickly to release new features and content to our applications. Good ideas are heard and implemented, and hard work rewarded. Being a part of our team means having the ability to drive impact and own the innovation that connects our tens of millions of unique monthly users to the memorable experiences that only live events create.
The Assistant Sales Manager will work closely with our Sales Manager to provide ongoing training and coaching, improve performance, and consistently meet sales goals. This is a fantastic opportunity to play a pivotal role in a high growth business and lead a team to success. Each Assistant Sales Manager will be responsible for leading a pre-assigned group of agents on the team. 
Shift schedule: 11:00-8:00PM and 1:00-10:00PM, must be available on Fridays and Saturdays.
Responsibilities

• Provide consistent feedback, hands-on coaching, and motivation for all Inbound Sales Executives assigned
• Mentor and manage assigned Inbound Sales Executives to continuously increase conversion rates and exceed sales goals
• Monitor Inbound Sales Executives attendance and ensure adherence to all company procedures and policies
• Supervise the broader Sales team and act as the go-to liaison for questions and issues
• Assist the Sales management team in interviewing team candidates and assisting with new hire training and providing ongoing evaluation of Inbound Sales Executives
• Monitor and assess the overall performance and quality of the Sales team
• Actively communicate with Sales Managers regarding agent performance, strengths, and weaknesses
• Document call center quality concerns and trends for procedural changes and recommendations

What We Offer
We are passionate about creating memorable experiences for our fans… and the best in class experience for our employees. Vivid Seats offers competitive compensation levels, individual and team-based bonus opportunities, generous benefits package and Flex PTO policy plus a variety of workplace perks. The most exciting one: We offer our employees $100 worth of credits each month to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often.
Location
225 W Randolph, 30th Floor
Chicago, IL 60606