Client Outreach Associate - Payer Direct Market, Healthcare Sales
What We'll Bring
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
Protecting the health and wellness of our associates and candidates considering a career at TransUnion is our highest priority. In supporting this vision, our recruitment and new hire experience for this role is fully virtual for the time being. Candidates interviewing will get to know our team over the phone and video, and this role will operate virtually upon hire until we return to the office. Even though we’re not physically together right now, our goal is to provide you a supportive candidate and new hire experience that will immerse you in our culture and set you up for success at TransUnion.
What You'll Bring
3+ years of previous Inside Sales experience with a proven track record of success in an inside sales program
Experience gained at a technology or healthcare company preferred
Baseline understanding of the healthcare industry, preferably Payer Market
Experience using CRM solutions to track, maintain, and report on applicable data necessary
Track record of solution sales
Understands and can communicate application of solution to customer’s business processes
Strong verbal and written communication skills as well as interpersonal and relationship building capabilities
Must have demonstrated presentation experience and knowledge of relationship building with excellent prospecting skills
Must be customer focused, have a basic understanding of competitors and be able to apply knowledge to enhance the sale
Ability to collaborate and work effectively in a matrixed organization
Bachelor’s degree, Business or Technical field preferred
Position requires up to 25% travel
Impact You'll Make
During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors. You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities. Exemption is available to qualified candidates as a reasonable accommodation.
Ensure a comprehensive understanding of the region; including current installed base and opportunities for new solutions, competitor positioning and new logo opportunities where no TU solutions are installed
Coordinate with Market Leader to build strategic plans for achieving revenue growth targets within the regional installed base
Coordinate with healthcare support functions to accelerate closing of opportunities; including legal, finance, general managers, marketing, sales operations, finance, etc.
Assist in the completion and capture of quarterly NPS surveys by existing clients
Capture all client communications and market insights in the CRM application; ensure other healthcare stakeholders are kept abreast of any areas of concern or opportunities for growth
Ensure a working knowledge of TransUnion’s Healthcare solutions and serve as the voice of TransUnion Healthcare in promoting and educating prospective clients on the benefits of our solutions
Assists in the development of product presentations by providing suggestions, concepts and content
Handles client relationship support for payers in assigned territory
Prospects for new business by cold calling via phone and e-mail
Utilize effective networking techniques to grow respective territory and meet revenue growth targets
Follows up in a timely manner all leads generated through various channels
Provides follow-up / support for marketing campaigns; converts leads to opportunities and dispositions opportunities in a consistent and timely manner
Works with marketing group and field sales team to check on effectiveness of campaign
Will provide ideas on how to have a more successful campaign based on feedback and delivery experience
Provides support for completion of RFP’s for field sales team
Expectations in the first 90 days –
Assist and support the development of regional strategies for achieving revenue growth targets
Define target list and build/maintain pipeline within Salesforce.com. Consistently capture and maintain robust CRM data for all regional systems including competitive intelligence and key metrics to improve/refine regional strategies
What you’ll accomplish beyond 90 days – You will be:
The knowledge expert on the regional landscape; current clients and prospective clients
Building a robust CRM database in support of regional strategic plans for achieving revenue growth
Growing a pipeline of opportunities
A trusted support partner for Market Leader in facilitating the contracting/closing process
Developing efficient cadence with Market Leader
Communicating/coordinating activities in a matrixed organization to achieve business unit goals
A TransUnion brand ambassador to the healthcare industry for your defined region
Leveraging your skills and knowledge to help us win in the marketplace