ActiveCampaign

ActiveCampaign helps growing businesses meaningfully connect with their customers.

Chicago, IL

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Sales//Account Executive//

Commercial Account Executive

ActiveCampaign

| Chicago

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ActiveCampaign's category-defining Customer Experience Automation Platform (CXA) helps over 150,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 500+ pre-built automations that combine email marketing, marketing automation and CRM for powerful segmentation and personalization across social, email, messaging, chat and text. Over 100,000 of ActiveCampaign's customers use its 850+ integrations including Microsoft, Shopify, Square, Facebook, and Salesforce. ActiveCampaign scores higher in customer satisfaction than any other solution in Marketing Automation, CRM, and E-Commerce Personalization on G2.com and is the Top Rated Email Marketing Software on TrustRadius. Pricing starts at just $9/month. Start a free trial at ActiveCampaign.com.

As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. If this matches your goals and interests, we hope you consider joining our team!

As one of the fastest-growing SaaS companies, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 150,000 today to millions.

The Commercial Account Executive (CAE) will manage the whole sales process and ongoing client needs through a partnership with a dedicated Customer Success Manager to develop plans, strategy, on-boarding, & QBR’s for our most strategic accounts. The ideal candidate has a track record of consistent performance, has a customer first mentality and thrives in a fast paced, innovative environment.

What your day could consist of:

Work consistently within your book of business to identify key areas for growth and overall retention
Manage lead flow and responding to qualified leads and begin managing them through the sales process
Effectively managing your time with customers, prospective clients as well as your dedicated customer success manager
Ability to demonstrate the platform to current and prospective clients
Demonstrate effective and timely post sale management
Identify areas of urgency within our ticketing queue for accounts that you will own
Balance follow up across new business opportunities and current customer base
Work to educate yourself on the ActiveCampaign platform as well as industry
Communicate effectively with your dedicated CSM to understand where the shared responsibilities lie within an account on a daily basis
Being challenged and having fun!

What is needed:

4+ years of solution sales experience managing complex sales-cycles with demonstrated ownership of territory and account management, preferably within SaaS
Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking skills to solve customer problems
Track record of consistent over-achievement of quotas & revenue goals
Passion for building long lasting customer relationships and working cross-functionally within a diverse team to deliver outstanding results
Strong written and verbal communication skills with a strong business acumen
Highly coachable, with a hunger for learning and a growth mindset
Ability to prioritize through proven, effective time management skills

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include our comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, tele-health and tele-mental health, and access to the Calm app for meditation), open paid time off, generous 401(k) matching with no vesting, a generous stipend to outfit your remote office, and a focus on career growth including access to personal and professional coaching. We take a proactive approach to diversity and inclusion and offer parental leave, career pathing, and support employees’ ongoing learning and development through Udemy and access to life coaches via Modern Health. We also offer cool swag.

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.

Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.

Our core values:

Start with trust

Make the customer a hero

Cultivate inclusion & diversity

Iterate everything, always

Create WOW

Pursue growth with gratitude

Visit here to learn about perks and benefits at ActiveCampaign and see our values in action.

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Where we are

Located in the heart of the Loop overlooking State Street, with views of the lake and Millennium Park with easy access to the Metra & CTA stations.

Technology we use

Engineering
Product
Sales & Marketing

- JavaLanguages
- JavascriptLanguages
- KotlinLanguages
- PHPLanguages
- PythonLanguages
- jQueryLibraries
- DjangoFrameworks
- Ember.jsFrameworks
- FlaskFrameworks
- LaravelFrameworks
- MySQLDatabases
- Google AnalyticsAnalytics
- IllustratorDesign
- InVisionDesign
- PhotoshopDesign
- SketchDesign
- Figma Design
- ConfluenceManagement
- JIRAManagement
- TrelloManagement
- ActiveCampaignCRM
- ActiveCampaign Email

Chelsea Marion

Learning and Development Program Manager

Prioritizing inclusivity

Engaging program creation

As a leader of one of ActiveCampaign’s ERGs, Marion makes it her goal to develop thoughtful programming that fosters openness, wellbeing, and inclusivity. Members of ActivelyBlack, for example, have the chance to attend wellness workshops each quarter. Next on the agenda? A mental health workshop and discussion facilitated by a Black and Brown-owned wellness studio in partnership with ActivelyLatinx.

Investing in DEI demonstrates to employees that you know and understand the importance of being able to bring your full self to work.

Chelsea Marion

Learning and Development Program Manager

Olivia Wong

Senior Engineering Manager

Mentoring with meaning

Overcoming barriers together

Wong has learned the benefits of fostering a community that prioritizes diversity of thought by managing an engineering team composed entirely of underrepresented people in tech. She says that when the company preaches psychological safety, kindness and acceptance as a matter of course, it’s that much easier to accomplish. Outside of work, Wong is a member of Women Influence Chicago and AnitaB.org.

It’s only when we open our hearts, our minds and our environments to those who are different from us that we can experience a moment of illumination.

Olivia Wong

Senior Engineering Manager

Ozzy Cardenas

Front End Engineer

Celebrating authenticity

Feeling seen and heard

In ActivelyLatinx company’s meetings, Cardenas said he was able to share the ways in which his culture and upbringing have made him feel insecure about his abilities as an engineer in the past. The ERG gave him the opportunity to connect with others who shared that experience and helped him work to overcome such feelings with the support of his colleagues.

There are always new programs, events, courses and conversations happening around diversity and inclusion.

Ozzy Cardenas

Front End Engineer

What are ActiveCampaign Perks + Benefits

ActiveCampaign Benefits Overview

We believe that benefits can be as important as compensation. We believe that not having to worry about health plans, dental networks or having enough retirement savings are equally important. We focus on benefits that not only enable our team to grow in their career, but ensure they remain happy and healthy outside work.

ActiveCampaign offers best in class health benefits with zero or very favorable employee premium cost share. Our 401k employer match is exceptionally generous with no vesting or wait period to contribute. There is a wide variety of voluntary and pass through benefits as well.

We have enhanced our remote work environment including rolling out new perks such as a quarterly home office stipend, virtual events, parent support and mental wellness resources such as free Calm subscriptions, team virtual wellness events (yoga, stretching, meditation), telehealth that includes free therapy sessions and even access to personalized life coaching through Modern Health.

When we return to the office, our amazing in-office perks such as delivered lunch, unlimited snacks, barista bar, onsite gym, gorgeous roof deck will be waiting.

Culture

Volunteer in local community

ActiveCampaign offers 3 days of volunteer time off for all employee annually, and participates in volunteer events like Best Buddies Friendship Walk and Chicago Parks Foundation Clean Up

Partners with Nonprofits

Nonprofit partners include Future Founders, Greater Chicago Food Depository and Best Buddies

Friends outside of work

Eat lunch together

Intracompany committees

Committees within ActiveCampaign include DEI Committee, WellnessCampaign (Wellness Committee), Activity Committee and ActiveImpact (Charity Committee)

Daily sync

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Pair programming

Open office floor plan

Diversity

Documented equal pay policy

Dedicated Diversity/Inclusion Staff

Highly diverse management team

- 50% of our managers identify as female - 25% of our senior leaders identify as people of color - 50% of our senior leaders identify as female - 13% of our senior leaders identify as LGBTQ

Unconscious bias training

Unconscious bias training is part of our diversity training covering 16 areas of DEI training. Teams participate in Unfiltered Conversations - a framework for learning about race in the workplace.

Diversity manifesto

Someone's primary function is managing the company’s diversity and inclusion initiatives

Mean gender pay gap below 10%

Diversity Employee Resource Groups

7 ERGs across the org include resources for parents, LBGTQ+, Women of AC, Inner Faith, Black, and Latino team members.

Hiring Practices that Promote Diversity

Our DEI hiring plan is inclusive of long and short term goals to ensure we continually improve our hiring practices, and proactively identify areas of improvement and potential unconscious bias.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

$2,000 per plan year, or $5,000 per plan year for Dependent Care FSA

Disability Insurance

Dental Benefits

All premiums for employees are fully covered by ActiveCampaign

Vision Benefits

All premiums for employees are fully covered by ActiveCampaign

Health Insurance Benefits

All premiums for employees are fully covered by ActiveCampaign. All preventative care is covered at 100%

Life Insurance

100% of annual earnings per employee up to $100,000

Pet Insurance

Pet insurance is available through Nationwide Pet and expenses vary based on animal

Wellness Programs

Our Wellness committee meets regularly to discuss new programs and resources, focusing on mental, physical and financial wellness

Onsite Gym

Team workouts

Through our partnership with Soothe, teams have the opportunity to connect with other teams through guided virtual fitness programs like yoga, stretching, meditation, and more!

Mental Health Benefits

Free Calm subscription, access mental health professionals and free therapy sessions via our expanded telemedicine benefit. Our health benefits also cover 52 weeks of therapy coverage annually.

Retirement & Stock Options Benefits

401(K)

401(K) Matching

Generous 401K matching with no wait or vesting requirements, so you can save right away

Company Equity

Certain roles and levels are eligible for stock options

Performance Bonus

Certain teams and leadership roles are eligible for performance bonuses based on metrics and KPI's

Match charitable contributions

Through ActiveImpact, ActiveCampaign's philanthropic arm, AC matches employee donations dollar for dollar to approved charities up to $500 USD annually.

Child Care & Parental Leave Benefits

Generous Parental Leave

We provide up to 12 weeks of parental leave for the primary caretaker. We also provide 3 weeks of leave for the secondary caretaker.

Flexible Work Schedule

We trust our employees to get their work done and manage their personal/family/social and work time responsibly.

Remote Work Program

Family Medical Leave

Restricted work hours

Return-to-work program post parental leave

Company sponsored family events

ActiveCampaign sponsors semi-annual family events.

Vacation & Time Off Benefits

Unlimited Vacation Policy

Generous PTO

We don't put caps on paid time off - if you need the time, take the time

Paid Volunteer Time

Our employees receive three days of company-paid volunteer time per year, in addition to company-sponsored giving back events

Sabbatical

Month-long, paid sabbatical for employees who have been with the company 5 years

Paid Holidays

Paid Sick Days

Perks & Discounts

Beer on Tap

Casual Dress

Commuter Benefits

We provide monthly CTA and Metra pre-paid transit benefits plus free annual DIvvy Bike memberships

Company Outings

Free Daily Meals

Game Room

Our game room includes Ping Pong, Pool Table, Foosball, Shuffle Board, Video Games and basketball

Stocked Kitchen

When we say stocked, we mean stocked

Some Meals Provided

Lunch stipends are provided every day, delivered onsite via Fooda. Breakfast is available with cereal, yoghurt, toast, fruit.....

Happy Hours

Recreational Clubs

Our employees are sporty. We sponsor AC teams such as bowling, softball, kickball.

Relocation Assistance

Home Office Stipend for Remote Employees

Quarterly reimbursement of up to $250 for home office equipment, phone and utilities

Professional Development Benefits

Job Training & Conferences

Diversity Program

Lunch and learns

ActivePerspectives, our guest speaker program brings perspectives from world champions, business leaders, and other unique voices — to educate ActiveCampaign employees on topics related to our value

Cross functional training encouraged

Promote from within

Mentorship program

Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring

Continuing Education stipend

We offer $1500 annually for continuing education programs, conferences and other development programs

Time allotted for learning

Online course subscriptions available

Customized development tracks

Paid industry certifications

Additional Perks + Benefits

In response to COVID-19, ActiveCampaign has gone above and beyond most companies of its size to support employees. In addition to an overall increase in flexibility for employees balancing family and work, the company launched new benefits, like mental health counseling and isolation support groups, a series of wellness webinars, with titles like: Nutrition and how to eat well, especially while isolated, and partnerships with Soothe and Calm bring guided live sessions for yoga, meditation, reflexology, massage and stretching, etc. To keep the team together, we have hosted virtual cooking classes, variety shows, and more.

In office benefits include daily Catered Lunches through Fooda. Free onsite baristas. Open Vacation Policy. Dual monitor & stand-up desk workstation. FOND Membership. Bonus.ly Peer Recognition Program. Flexible Work/Life Balance. Many easy ways to give back to the community. Onsite gym at very low cost. Roof deck with lake views. Game rooms. Beer and wine on tap. Endless snacks. Amazing parties.

View full list of perks + benefits

An Insider's view of ActiveCampaign

What are some social events your company does?

Pre COVID-19, we were known for some amazing events-swanky holiday parties, family-friendly picnics, awesome global kick-offs, first class P Club., etc. We needed to rethink this so are being creative in how we engage teams and across teams. We are hosting a Talent Show, cooking classes, trivia, our monthly speaker series-all virtual but still fun!

Trinity Malito

Employee Experience Manager

What's the biggest problem your team is solving?

ActiveCampaign is a company dedicated to making the customer a hero. Our Customer Marketing team is always looking for ways to celebrate our customers and share their stories with the world. We have 150K+ around the globe, so the fun part is getting to know the people behind all those companies and learning about their journeys.

Tim Jahn

Customer Evangelist

How does the company support your career growth?

ActiveCampaign has helped me develop existing strengths and discover new ones, leading to upward advancement into new roles. From my direct manager to C-level leadership, a personal interest is taken in my growth. They recognize not only my current achievements — they recognize my possibility and give me opportunities to realize my potential.