UPshow is seeking an experienced Customer Success Director to help lead the Hospitality vertical consisting of bars, restaurants, nightlife, entertainment, professional sports teams & QSR.  The Customer Success Director is responsible for account management and growth of our enterprise client relationships.

About You:

• You’re creative, innovative and obsess over how to help your customers differentiate themselves in the marketplace

• You’re at your best sitting in front of a blank slate.  You thrive in an environment of unknowns and take pride in being a thought leader

• You're a problem solver. You’re confident in your decision-making abilities and comfortable thinking on the fly

• You genuinely care about the success of your clients

• You are able to clearly articulate feelings and ideas in a way that influences people

• You’re extremely organized and excel when you have more on your plate

Responsibilities:

• Set the vision, mission & purpose of our hospitality segment and drive it throughout the organization including Sales, Marketing, Creative, Product & CS

• Become a thought leader in a competitive landscape and market trends for the relevant vertical markets

• Partner with enterprise customers to understand their marketing goals and objectives

• Build enterprise account plans for named accounts, and drive the development of interactive marketing strategies that enhance and exceed overall client performance expectations

• Actively communicate product updates and relevant features to customers in order to set expectations and manage their experience

• Conduct monthly meetings and quarterly business reviews with key accounts

• Constant collaboration with UPshow’s engagement team

Qualifications:

• Bachelor's Degree

• 5+ years of Customer Success, Account Management or Sales experience

• Proven track record selling to and building relationships with C-level executives

• Excellent communication and presentation skills

• Advertising Agency, Creative Agency or SaaS experience is a plus

• Able and willing to travel 40%-50% within the United States

UPshow values diversity of culture and background for the benefit of our team, our product, and our world. UPshow is proud to be an equal opportunity workplace. We win together, we lose together.

This position is open to applicants who are legally authorized to work in the United States. We are not able to sponsor work visas at this time.