G2
G2 is your place for conscious culture. Self-awareness. Freedom. Recognizing our shared humanity.
Chicago, IL
Remote

Customer Success Manager - G2 Track at G2

| Chicago | Remote
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About G2 - Our People 

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs). 

Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.

We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO. Click here to learn more about our benefits. 

Due to Covid, G2 is currently operating fully remote until it is safe to return to the office. 

About G2 - The Company

When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.

G2 is going through exciting growth! We’ve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!

About The Role

G2 is looking for a Customer Success Manager who will be responsible for fostering relationships with G2 Track customers post-sale. This individual will be the point of contact for customers to ensure their success and happiness with G2 Track.

Who will love this job:

  • A proud advocate: you represent the voice of our customers and demonstrate empathy, resourcefulness, and the ability to be solutions-focused.
  • A teacher: you help customers navigate the product and inspire confidence. 
  • A helper: you are engaging, can smooth bumpy roads, and have a knack for building positive relationships.
  • A subject matter expert: you can learn the ins-and-outs of G2 Track and are creative in solving problems for our customers.
  • A data lover: you enjoy analyzing data and sharing insights with our customers to further drive value and satisfaction.
  • A teammate: you contribute ideas to elevate your team and improve processes.

In this role, you will: 

  • Own and maintain customer relationships to drive the value of G2 Track and ensure customer happiness and engagement
  • Understand and anticipate customer’s need and goals; track customer progress on said goals and ensure they are supported
  • Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship
  • Project manage tasks such as change management, product training, and roll-out strategies
  • Serve as a trusted advisor, advocating internally for customer needs and requests to G2 Track’s internal Support, Product, Engineering, and Sales teams
  • Own customer renewal conversations and process

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

  • 2-4 years of hands-on account management or customer success management in the tech industry
  • Exceptional written and verbal presentation skills
  • Demonstrated ability to handle conflicting priorities
  • Comfort in presenting to Executives
  • Experience managing renewal conversations

Nice to Have

  • Experience in: Finance, Accounting, Data Analytics, Procurement, or System Administration
  • Experience with Salesforce, and Microsoft or Google Suite Products

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here

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Where we are

100 S Wacker Dr STE 600, Chicago, IL 60606

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
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What are G2 Perks + Benefits

G2 Benefits Overview

More than a paycheck.
Your place to grow, develop, and give back to your community.

Your life, supported.
Fulfillment starts with stability and support. Excellent benefits. Unlimited PTO. Parental leave (12 weeks). 401(k) matching. Internet, cell phone, and home office stipends.

Your place to grow.
In all aspects of personhood, your growth is our goal. You’ll be supported with reimbursements for continuing education, conferences, and training. When you succeed, G2 succeeds.

Giving back.
At G2, philanthropy is baked into our model. We raise money for a variety of organizations, including the American Cancer Society, New Story, and Girls Who Code, just to name a few.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
G2's health insurance includes a Health Savings Account (HSA), with an annual employer contribution.
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. We also provide 12 weeks of leave for the secondary caretaker.
Flexible Work Schedule
G2 offers Flexible Fridays!
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
G2 offers employees professional development opportunities like an Annual individual budget for training, Onsite training courses, The ability to attend job-related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

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Chicago
3 weeks ago
About G2 - Our People  G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through

Relationship Manager

G2
Chicago
3 weeks ago
In this role, you will:  Drive revenue by understanding & aligning G2 solutions to your client’s objectives Create ideas for clients on how G2 fits into their strategy and effectively communicate those ideas via sales presentations (virtual & in-person, as possible) Effectively engage with vendors by email and phone/video from initial contact to closed deal Manage a portfolio of accounts with varying project statuses

Mid Software Engineer

G2
Chicago
3 weeks ago
About G2 - Our People  G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through

Enterprise Customer Success Manager

G2
Chicago
3 weeks ago
About G2 - Our People  G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through

Engineering Manager

G2
Chicago
3 weeks ago
About G2 - Our People  G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through

Director of Enterprise Sales

G2
Chicago
3 weeks ago
About G2 - Our People  G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through

Business Development Representative - Investor Solutions

G2
Chicago
3 weeks ago
About G2 - Our People  G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through

Business Development Representative

G2
Chicago
3 weeks ago
About G2 - Our People  G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through

Partner Development Manager, Integrations

G2
Chicago
3 weeks ago
About G2 - Our People  G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through