TransUnion
Hybrid

Customer Success Manager - Implementation Consultant

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What We'll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

Protecting the health and wellness of our associates and candidates considering a career at TransUnion is our highest priority. In supporting this vision, our recruitment and new hire experience for this role is fully virtual for the time being. Candidates interviewing will get to know our team over the phone and video, and this role will operate virtually upon hire until we return to the office. Even though we’re not physically together right now, our goal is to provide you a supportive candidate and new hire experience that will immerse you in our culture and set you up for success at TransUnion.

What You'll Bring

At least 7 years of Technical Account Management, Sales Engineering, Technical Business Analysis, and/or Product Management experience with highly engaged external partners

Excellent communication and influencing skills with an interpersonal touch

Possess the ability to build and leverage relationships at all levels across the company and with external business partners

Successful in autonomously managing complex partner projects that require input from many stakeholders

Ability to move projects forward while obtaining input from multiple internal teams and partners

Technical knowledge of Single Sign On technologies (i.e. SAML 2.0) and certificate based encryption

Technical knowledge of API’s and Oauth solutions

Experience with Spotfire, Splunk and Google Analytics a plus

Ability to bridge gaps between customers, sales and development teams with strong business acumen and creative quantitative & analytical problem solving skills

Understanding of web based architecture and B2B integrations including Web Services, HTTP protocols, XML/HTML, programming & scripting, and REACT Framework

We'd Like to See:

Bachelor’s Degree in Information Technology, Business or related field 

Experience in the financial services industry (banking or credit)

Experience working in an Agile environments (SAFe preferred) 

Technical knowledge of Single Sign On technologies (i.e. SAML 2.0 ) and certificate based encryption

SQL query knowledge a plus

Impact You'll Make

You’ll work on a cross-functional team that maintains CreditView, a web-based real-time financial product, that help consumers manage their credit, identity, and money

You will be the primary CreditView SME contact for all external business partner communication and meetings including fielding partner requests maintaining long-term working relationships

You’ll partner with external clients and internal sales/technical teams during pre-sales, onboarding, development and product launch phases to manage new and existing partnerships

You will participate in contract refinement, product and business requirements documentation, and progress tracking of ongoing CreditView projects

You will work closely with Product and sales team to develop strategies and increase value for customer solutions and help identify new product opportunities

You’ll be a liaison between partners and sales/product/development teams to manage expectations and timelines to guide/make recommendations and requests on both sides of a project with ability to have the “tough” conversations when needed to ensure optimal collaboration

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What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Culture
Volunteer in local community
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them. We also offer a matching gift program.
Partners with nonprofits
TransUnion partners with non-profits such as Child Rescue Coalition and Credit Abuse Resistance Education (CARE).
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
We offer virtual yoga and meditation, fitness classes and sponsored races.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
15% discount on TU stock twice a year
Performance bonus
Charitable contribution matching
We offer a matching gift program for associates who choose to make financial contributions to their selected causes. TransUnion will match up to $2,000/ yr for each associate.
Child Care & Parental Leave
Childcare benefits
Care@work provides backup childcare and eldercare for TU associates.
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Annual holiday party, company BBQ and take your child to work day
Vacation + Time Off
Unlimited vacation policy
Paid volunteer time
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Recreational clubs
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We offer associates globally 1:1 career coaching with our career advisor. Additionally, we have various mentorship opportunities across areas of the business as well as across levels.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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