Customer Success Manager

| Chicago | Remote
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About the job

Company Overview 



Infutor Data Solutions is the expert in Consumer Identity Management and Identity Resolution, offering award-winning solutions to a variety of brands and martech firms. These world-class data solutions enable businesses to most accurately identify key consumer information, powering them to make critical, strategic business decisions. We do this through access to the most comprehensive and accurate data, provided through powerful and flexible technology, giving businesses extensive insight into the core of their business. Infutor's data solutions drive essential business functions in identity verification, fraud and risk, marketing, analytics, multi-media, and compliance applications. 

 

Our company of rapidly-growing data, technology and analytics leaders is looking for a Customer Success Manager to join our team that has recently been recognized as: 

 

  • Crain’s Best Places to Work Company
  • Crain’s Best-Paying Company
  • BuiltIn Best Places to Work
  • Inc. 5000 Fastest Growing Companies in the US
  • AdWeek Top 20 Fastest Growing Solution Providers
  • Martech Breakthrough Award Winner for Best Contact Database Solution

 

The Customer Success Manager (“CSM”) will own driving success for a defined portion of our customer base. This role includes responsibilities for Customer Success activities (e.g. adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.). Through relationships and deep account knowledge, the CSM brings higher value to their customers, helping them work smarter through Infutor's product and service solutions.  The CSM is responsible for managing his/her customer relationships, as well as developing new business from existing customers. This position reports to the Manager, Customer Success, and requires periodic travel to customer sites, industry conferences, and to attend meetings/training.

 

ESSENTIAL FUNCTIONS

 

Book-of-Business Management

  • Develop deep relationships with executive-level and operational contacts, and document needs and organizational priorities; Earn the role of trusted adviser by demonstrating a thorough understanding of Infutor’s solutions and matching these solutions to customer needs. 
  • Use business intelligence and account knowledge to build specific account strategies to increase market share; create compelling business cases to further prove ROI and cross-sell other core Infutor products into the account. 
  • Consistently monitor product adoption trends and provide guidance accordingly to achieve maximum ROI for our customers.
  • Outline benefits of capabilities against critical business issues; be able to articulate the value proposition and gain commitments.
  • Possess a thorough understanding of competitor’s products and services and can distinguish us from the competition; make recommendations for new marketing or product opportunities.
  • Maintain knowledge and awareness of key industry trends and best practices. 

 

Strategy & Sales Planning

  • Quota carrying position; provide forecast precision by reviewing opportunities, anticipated obstacles, and implementation timelines. 
  • Create account management plans for strategic accounts, including workflow and business assessments to identify opportunities which create high impact and return on investment for the account base through the increased use of Infutor solutions. 
  • Manage contracts, as well as volume analysis and trending, renewals, pricing, and all elements related to customer satisfaction and retention to ensure revenue growth
  • Manage accounts and contacts through Salesforce.com, record contact and maintain high quality content. 

 

Teamwork & Collaboration

  • Collaborate with internal marketing, analytics, and technology teams to communicate requirements and opportunities for this channel and targeted accounts.
  • Effectively coordinate internal resources to drive towards customer success outcomes as well as to support solution design, proposal development, pricing, contract negotiations, and implementation of solutions.  
  • Provide forecast precision by reviewing opportunities, anticipated obstacles, and implementation timelines. 
  • Communicate business intelligence and account knowledge to internal support teams to foster product innovation, enhance marketing effectiveness, and capture revenue opportunities.
  • All other duties assigned 

 

 

QUALIFICATIONS

 

  • 2-4 years’ proven experience in book-of-business management, especially with complex, analytic, information-based solutions 
  • You thrive in an entrepreneurial environment where innovation, speed of decision making and execution are critical to success
  • Experience in leading strategic business relationships with customers; strong consultative sales and negotiation skills
  • Exceptional customer orientation and collaboration skills; willingness to go above and beyond to deliver results
  • Ability to adjust approach to effectively interact with partners at all organizational levels
  • Ability to confidently make decisions and escalate issues and decisions when appropriate
  • Excellent organizational skills with strong attention to detail, efficient time management and ability to prioritize work effectively
  • Ability to effectively handle challenging situations with poise, tact, and patience while demonstrating a sense of urgency
  • Capacity to anticipate, identify, and solve critical problems
  • Willingness to travel
  • Strong technology skills; PC skills including Word, Excel and PowerPoint are essential

 

PREFERRED 

 

  • Bachelor's degree in a related field
  • An understanding of how various industries utilize marketing data and analytics solutions
  • Experience in B2C industry verticals such as: MarTech/AdTech, Travel, Automotive, Financial Services and Retail

 

Benefits



  • 401k with Company Match
  • Medical & Prescription Drug, Dental, and Vision Insurance (monthly premiums 100% paid for employee only coverage!)
  • Provided at No Cost to Employees: Group Term Life Insurance, Long-Term Disability, and Accidental Death & Personal Loss Insurance
  • Flexible Spending Accounts for Health Care, Dependent Care
  • Identity Protection Insurance
  • Voluntary Term Life Insurance & Group Universal Life Insurance
  • Accident & Critical Illness Insurance
  • Employee Referral Bonus Program
  • Paid Time Off for Vacation, Illness, & Maternity/Paternity Leave
  • Flexible work environment
  • Peer Recognition Awards
  • Corporate-sponsored Activities & Events Year Round
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • BasecampManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Located in metro Chicago, in the heart of Oakbrook's business district, surrounded by shopping malls and great restaurants.

An Insider's view of Infutor Data Solutions

What’s the vibe like in the office?

Infutor has a culture of data-driven excellence in a transparent, friendly and supportive work environment. We know the happier our employees are, the more successful they will be. You can find employees in our offices collaborating on projects, playing ping pong to build strong teamwork or celebrating wins with company outings and happy hours.

Kristina Zwolfer

Marketing Operations Specialist

How do you collaborate with other teams in the company?

Everyone at Infutor is aligned- we all want the success of Infutor and we work together as a team/family to achieve our goals. Even for those moments when you feel the pressure of a new contract or a new test, you can feel compromise in the spirit of collaboration. Collaboration is an opportunity to both learn and understand the vision of others.

Diego Solis

Manager of Development

How has your career grown since starting at the company?

I started at Infutor and was given latitude to explore and learn before settling into a management role. The executive team is supportive and open to new ideas - we're growing fast but, we have clearly communicated our desire to maintain a small business culture in the process. I would recommend Infutor to anyone who wans to build something!

Zora Senat

VP, Strategic Partnerships

How do your team's ideas influence the company's direction?

The momentum of the company is awesome and is apparent throughout the marketplace. We want fighters, people who are relentless. Our employees are not afraid to face challenges head-on and want to continue to evolve as individuals for the greater good of the company. This contagious energy gives Infutor the fuel we need to execute our shared vision.

Gary Walter

CEO

What's the biggest problem your team is solving?

The challenge that is most exciting to me is creating and encouraging an environment of innovation and entrepreneur-ism that is needed to keep up accelerated growth while building an infrastructure and measurement process that scales the business efficiently, recognizes success and flags failures quickly.

Jeff Beard

COO

What are Infutor Data Solutions Perks + Benefits

Infutor Data Solutions Benefits Overview

Work. Life. Balance.

We know that success in the office is only possible when people have what they need outside of the office, and your best work comes when you feel your best at and away from work. Our competitive total rewards package is designed to support this balance, offering a wide range of options that include tools and resources that help employees grow personally and professionally, and get rewarded for the results.

Employees can tailor a benefits package* that best meets their individual needs:

Be recognized with Corporate Bonus Eligibility
Bring a Friend and get an Employee Referral Bonus
Meet your #retirementgoals with our 401(k) with Company Match
Stay healthy with Medical, Dental, and Vision Insurance
Get paid time off for Vacation, Holidays, Illness, Maternity/Paternity Leave
Enjoy flexibility with Work from Home Opportunities
Team-building, corporate-sponsored Activities & Events Year-Round

Culture
Volunteer in local community
Infutor partners with local non-profit groups across that are meaningful to the communities we operate in and causes our employees care about.
Partners with Nonprofits
Infutor partners with local non-profit groups across that are meaningful to the communities we operate in and causes our employees care about.
Friends outside of work
Eat lunch together
Intracompany committees
We offer several affinity groups that are created and led by our employees- anything goes as long as it fosters a positive work environment and meaningful coworker connections!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program allows employees the opportunity to work from home.
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Work. Life. Balance.

We know that success in the office is only possible when people have what they need outside of the office, and your best work comes when you feel your best at and away from work. Our competitive total rewards package is designed to support this balance, offering a wide range of options that include tools and resources that help employees grow personally and professionally, and get rewarded for the results.

Employees can tailor a benefits package* that best meets their individual needs:

Take ownership through Performance Unit Grants
Be recognized with Corporate Bonus Eligibility
Bring a Friend and get an Employee Referral Bonus
Meet your #retirementgoals with our 401(k) with Company Match
Stay healthy with Medical, Dental, and Vision Insurance
Get paid time off for Vacation, Holidays, Illness, Maternity/Paternity Leave
Enjoy flexibility with Work from Home Opportunities
Team-building, corporate-sponsored Activities & Events Year-Round

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