Customer Success Manager
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HOW WE'LL BE WINNING TOGETHER DAY TO DAY
- Foster business relationships with clients and their teams through an understanding of specific business and individual needs/priorities
- Connect knowledge of business and individual's priorities to Syndigo insights through utilization of the solution
- Proactively ensure the client's success and satisfaction by following best practice methodologies, and communicate and celebrate their success both internally and externally
- Navigate Syndigo's solution on behalf of the client, ensuring the appropriate solution is provided to meet a client's problems, and serve as the voice of the customer within the Syndigo organization
- Educate clients on the benefits of Syndigo's solution through articulation of Syndigo's value proposition, and in depth understanding of Syndigo's solution portfolio
- Provide key reporting to customers, both internal and external, in support of tracking specific metrics and KPIs
- Assist in creating customized implementation and engagement plans for each client and their respective needs, based on the understanding of their business initiatives
- Conduct training sessions as needed to ensure delivery of value upon client investment
- Partner with Account Executive/Director to develop and manage renewal and potential growth strategies
WHY WE WILL LOVE YOU
- 2+ years of experience in a customer facing role, with demonstrable expertise in client relations, relationship building, and knowledge of the CPG industry
- High degree of comfort with technology, particularly databases and syndicated data
- Skilled presenter of sales messaging in a professional setting
- Ability to work independently and make decisions of wide variety and complexity
- Proven ability to troubleshoot customer experiences on behalf of the client
- Demonstrated record of success at both large, complex organizations and in mid-sized environments
- Bachelor's Degree Required
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