Customer Success Navigator - New Jersey at Tempus

| Remote
Sorry, this job was removed at 5:41 a.m. (CST) on Wednesday, February 2, 2022
Find out who’s hiring remotely
See all Remote jobs
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

We are looking for a Tempus Clinical Navigator working on-site at the provider institution to ensure efficiency in Tempus testing operations and achieve smooth integration to the current workflow at the provider institution in order to improve patient experience and clinical utility of Tempus offerings.

Responsibilities:

  • Build and maintain relationships with physicians and clinical staff to support the clinical ordering process and serve as a critical touchpoint between Tempus internal operations and our provider and care team customers on-site at the provider institution to ensure a seamless customer experience
  • Work cross-functionally (e.g., Customer Success, Sales) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time
  • Work with accounts to obtain all necessary information/documents for Tempus-tested patients
  • Coordinate between our lab and partner facilities including following up on sample shipments and other items
  • Communicate directly with various members of partner labs and providers to manage sample and document requests, handling, shipping and receiving.
  • Build and maintain effective relationships which create a high level of trust with laboratory and care team employees, patients, and partner organizations
  • Use proactive problem-solving skills to create and offer solutions to customers of varying complexity
  • Coordinate Medical Affairs report review with physicians after clinical orders
  • Manage kit stock and literature replenishment at accounts
  • Introduce patients to Tempus testing overview and patient financial assistance program
  • Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, Commercial Operations, etc.

Required Skills:

  • Demonstrated capacity to quickly learn relevant genomic and oncology information
  • Ability to understand and communicate scientific and/or technical information
  • Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
  • Excellent customer service skills and ability to connect with healthcare professionals across a variety of roles (physicians, care team members, pathologists, etc.)
  • Strong administrative skills and sophistication to manage business processes in complex environments
  • Highly organized and systematic with superb attention to detail
  • Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
  • Demonstrate Tempus’ Values by acting with integrity, respect, and trust

Required Education & Experience:

  • B.S. in biology, life science, or other relevant fields
  • 1+ years of healthcare experience at an oncology clinic, clinical laboratory, etc.
  • Experience with common customer support systems (CRM, email, Microsoft office) and other internal communication tools

Preferred Experience

  • 2+ years of healthcare or Life Sciences customer-facing experience, account management, or clinical experience
  • OR 2+ years of working within a pathology lab
  • Familiar with oncology EMR systems

#LI-SH1
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • GCPLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • tableuAnalytics
    • JIRAManagement
    • SalesforceCRM

Location

River North is a lively neighborhood in the Near North Side.

An Insider's view of Tempus

What makes someone successful on your team?

We value creativity in ideation, autonomy in execution, and a healthy tendency to always question the status quo.

Ash

Lead Data Scientist

What are Tempus Perks + Benefits

Tempus Benefits Overview

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short Term Disability Insurance
Flexible Spending Account
Commuter Benefits
Parental Leave
Charitable Matching Program
Mental Health Support Platform
Pet Insurance
Company Cafeteria with Breakfast, Lunch & Grab & Go Options
Stocked Kitchen with Snacks
On-Site Barista
Discounted Gym Membership
Discounted Divvy Membership
Diversity & Inclusion Initiatives
Team & Company Outings

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning

More Jobs at Tempus

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Tempus's full profileSee more Tempus jobs