Digital Business Relationship Manager
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewOur organization has a critical role in driving extraordinary business results. Through a strong partnership with our Customer, we bring innovative thinking to every conversation and deliver with integrity. We provide people who bring great ideas and who make our customers’ ideas better. We are intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. We are People who not only embrace change but who accelerate it.
As the Business Relationship Manager for Digital, you will be responsible for shaping the future of our online Digital Experience. Motorola Solutions is undergoing an extremely exciting transformation of our online experience, which includes our MotorolaSolutions.com website and eCommerce experience. The Business Relationship Manager will be ultimately accountable for working with our business partners at multiple levels to create a future vision for Digital, roadmap a strategy and oversee execution. You will also have accountability for IT for our Marketing function, including interfacing with our CMO organization, creating capability roadmaps and driving program execution.
Scope of Responsibilities/Expectations
Interface with our executive leadership to co-create and maintain a future vision for the Digital Transformation of our online customer experience.
Interface with our business partners to create a roadmap and strategy to achieve our vision.
Take high-level requirements and work with our business partners to distill into lower level epics and user stories that can be executed.
Be a critical member of our Transformation program to ensure we are prioritizing and executing per plan.
Take a business value-first approach to understand the value of the capabilities being implemented and measure value.
Work with our business intelligence team and business partners to drive a metrics-first approach and ensure we are consistently improving customer experience and driving revenue growth.
Uncover and improve backoffice friction points that can be digitized to improve customer experience.
Manage and mentor a small, but powerful team of professionals.
Manage application portfolios and budgets for our existing eCommerce and Marketing applications.
Experience with eCommerce and website implementations.
Experience with large complex programs
Experience with Agile implementation methodologies.
Experience with e-commerce concepts such as personalization, shopping carts, customer service, subscription management, payment gateways, credit checking, content creation and management; and general search concepts such as guided search, search interfaces, and relevancy ranking is desirable.
Experience in creating IT capability roadmaps
Familiar with Digital user experience and design
Ability to interface with all levels of leadership
Ability to take complex problems, simplify and drive to resolution.
Excellent communication and presentation skills
Ability to develop, manage and mentor a small, but highly-productive team
Strong team leader and who is comfortable working with executives and stakeholders of all levels
Business minded, keeping a “business first” approach to everything we do
Experience managing large programs and budgets
Experience managing and building empowered, high functioning teams
Excellent written and verbal communication skills, including the ability to clearly breakdown and translate the technical into executive-worthy communication
Experiencing in managing and scaling large technical teams
Ability to create a culture of innovation, speed and agility and bring breakthrough ideas to our business partners.
Bachelor’s degree in Computer Science, Marketing or a related field
8+ years of experience with B2B and B2C eCommerce experience
Travel RequirementsUnder 10%
Referral Payment PlanYes
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
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