Digital Business Relationship Manager

| Chicago

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
Our organization has a critical role in driving extraordinary business results. Through a strong partnership with our Customer, we bring innovative thinking to every conversation and deliver with integrity. We provide people who bring great ideas and who make our customers’ ideas better. We are intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. We are People who not only embrace change but who accelerate it.
Job Description

As the Business Relationship Manager for Digital, you will be responsible for shaping the future of our online Digital Experience. Motorola Solutions is undergoing an extremely exciting transformation of our online experience, which includes our MotorolaSolutions.com website and eCommerce experience. The Business Relationship Manager will be ultimately accountable for working with our business partners at multiple levels to create a future vision for Digital, roadmap a strategy and oversee execution. You will also have accountability for IT for our Marketing function, including interfacing with our CMO organization, creating capability roadmaps and driving program execution.

Scope of Responsibilities/Expectations

  • Interface with our executive leadership to co-create and maintain a future vision for the Digital Transformation of our online customer experience.

  • Interface with our business partners to create a roadmap and strategy to achieve our vision.

  • Take high-level requirements and work with our business partners to distill into lower level epics and user stories that can be executed.

  • Be a critical member of our Transformation program to ensure we are prioritizing and executing per plan.

  • Take a business value-first approach to understand the value of the capabilities being implemented and measure value.

  • Work with our business intelligence team and business partners to drive a metrics-first approach and ensure we are consistently improving customer experience and driving revenue growth.

  • Uncover and improve backoffice friction points that can be digitized to improve customer experience.

  • Manage and mentor a small, but powerful team of professionals.

  • Manage application portfolios and budgets for our existing eCommerce and Marketing applications.

Desired Background/Knowledge/Skills

  • Experience with eCommerce and website implementations.

  • Experience with large complex programs

  • Experience with Agile implementation methodologies.

  • Experience with e-commerce concepts such as personalization, shopping carts, customer service, subscription management, payment gateways, credit checking, content creation and management; and general search concepts such as guided search, search interfaces, and relevancy ranking is desirable.

  • Experience in creating IT capability roadmaps

  • Familiar with Digital user experience and design

  • Ability to interface with all levels of leadership

  • Ability to take complex problems, simplify and drive to resolution.

  • Excellent communication and presentation skills 

  • Ability to develop, manage and mentor a small, but highly-productive team

  • Strong team leader and who is comfortable working with executives and stakeholders of all levels

  • Business minded, keeping a “business first” approach to everything we do

  • Experience managing large programs and budgets

  • Experience managing and building empowered, high functioning teams

  • Excellent written and verbal communication skills, including the ability to clearly breakdown and translate the technical into executive-worthy communication

  • Experiencing in managing and scaling large technical teams

  • Ability to create a culture of innovation, speed and agility and bring breakthrough ideas to our business partners.


Basic Requirements
  • Bachelor’s degree in Computer Science, Marketing or a related field 

  • 8+ years of experience with B2B and B2C eCommerce experience


Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.


If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Our game room includes Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Paid on-site garage parking.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
More Jobs at Motorola Solutions66 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Internships
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Sales
new
Chicago
Internships
new
Chicago
Sales
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Finance
new
Chicago
Internships
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Marketing
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Developer
new
Chicago