Director, Employee Experience Sales at ServiceNow

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Description

 

Job Title: Director, Employee Experience Sales
Location: Waltham or San Deigo

We’re the fastest growing enterprise cloud software company in the world above $1 billion. And we believe it’s great people who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.

ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital IT, Employee and Customer workflows to help drive every part of our customers digital transformation, creating great experiences and unlocking productivity for employees and the enterprise.  We transform old, manual ways of working into modern digital workflows. Employees and customers get what they need, when they need it with native mobile capabilities —fast, simple, easy.

Director, Employee Experience Sales is responsible for leading a rapid expansion of ServiceNow in the market.    https://www.servicenow.com/solutions/employee-experience.html

This will be achieved through building, leading, mentoring and developing the team of Solution Sales Specialists managing our employee experience segment in the US.  The ideal candidate must have deep experience in SaaS sales leadership and have the drive and motivation to build a team in order to drive revenues and rapidly gain customers within new markets. 

What you get to do in this role:

  • Recruit, build, and mentor a team of direct product line sales specialists to drive rapid new business sales growth in the HR area.
  • Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the Area
  • Actively engage in business planning, relationship development and opportunity development focused on driving customer success through outcome-based solutions.
  • Recruit, coach and mentor team members to drive excellence
  • Be a trusted advisor and leader who sets a high bar, leading from the front.
  • Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team.
  • Manage and report accurate forecast and pipeline to the business.
  • Achievement of sales goals on a quarterly and annual basis is required.
  • Proven ability to carry C level conversations focused on business outcomes.
  • Build effective working relationships with Solution Consulting, Technical Support, Professional Services, Marketing and the ServiceNow executive team.

In order to be successful in this role, we need someone who has:

  • 10+ years’ experience managing a team of field-based and inside sales specialists in a matrixed sales environment in the enterprise software space call on the CHRO.
  • Extensive track record of recruiting, coaching and promoting exceptional sales team including sales managers and individual contributors.
  • Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals.
  • A track record of managing a growing team in different geographical locations across the United States.
  • Ability to understand the 'bigger picture' and business drivers around HR.
  • Strong business and financial acumen.
  • A proven and consistent track record selling to enterprise level customers and established relationship at the C-suite level.
  • Strong organization, communication, teamwork, presentation, problem solving and time management skills.
  • Experience inspiring the team to follow defined best practices.
  • The ability to navigate and collaborate through complex opportunities.
  • A competitive, can do, optimistic, realistic attitude, strong work ethic, humility and excellent team building communication and listening skills
  • Successfully managed a matrixed team of sales specialists.
  • The willingness and ability to travel 50% of the time.
  • A Bachelor’s degree; an MBA is a plus

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project Manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative Director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief Product Officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software Engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
Paid industry certifications
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