Director, Global Account Strategy and Operations at Motorola Solutions
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewVideo Security and Analytics (VS&A) - By combining trusted hardware with innovative user experiences and AI-enabled video analytics, we empower you with the technology you need to be successful. Potentially critical events can be flagged before they become threats, responsive action can be taken before a crisis occurs, and investigations can be conducted in minutes rather than days.
The Director, Global Account Strategy and Operations, reporting to the Senior Director, Global Strategy Channel and Sales Operations, will be a dynamic, highly customer focused individual who is knowledgeable and passionate about video security and access control solutions. In this role, the Director, Global Account Operations will develop and manage relationships with our top multinational global customers across the VS&A portfolio. The Director, Global Account Operations will support a team of individuals engaging with key end-customer constituents to cultivate a business partnership which enables our company to meet and exceed the needs and expectations of our largest customers. As a global company, Motorola Solutions is in a position to be the optimal partner to other leading global institutions.
Duties and Responsibilities:
Develop and manage a Global Accounts Program
Work with leaders to define the objectives and parameters of the program with clear articulation of the benefits for our customers and our company
Launch the program in 2021 in alignment with the team, show measurable results
Develop and manage a cadence of communications and engagement
Work within MSI and VS&A to gather and curate end customer relationship data
Develop and maintain a view of the customer base across all brands
Deliver insights to Global Accounts team to support a world class customer experience
Champion internal engagement with our largest multinational customers
Analyze and provide data on our top accounts to various teams
Build cross-departmental plans to transform the business to support Global Accounts
Support the team with sales development (client visits, sale team meetings)
Support the team creating marketing plans, campaigns, tradeshow events, web resources, social media and customer interactions
Experience with sales via channel partner ecosystem
Strong relationship development and management acumen with ability to develop and maintain relationships with VP-Level executives
Excellent communication skills (oral, written & presentation) with ability to establish oneself as a trusted advisor and lead a diverse group in addressing customer requirements
Ability to quickly learn new key characteristics of products/solutions and communicate the value of those solutions to customers
- 3+ years of experience with technology or software products
- Bachelors Degree required
Referral Payment PlanNo
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.