Director, Global Account Strategy and Operations at Motorola Solutions

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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
Video Security and Analytics (VS&A) - By combining trusted hardware with innovative user experiences and AI-enabled video analytics, we empower you with the technology you need to be successful. Potentially critical events can be flagged before they become threats, responsive action can be taken before a crisis occurs, and investigations can be conducted in minutes rather than days.
Job Description

The Director, Global Account Strategy and Operations, reporting to the Senior Director, Global Strategy Channel and Sales Operations, will be a dynamic, highly customer focused individual who is knowledgeable and passionate about video security and access control solutions. In this role, the Director, Global Account Operations will develop and manage relationships with our top multinational global customers across the VS&A portfolio. The Director, Global Account Operations will support a team of individuals engaging with key end-customer constituents to cultivate a business partnership which enables our company to meet and exceed the needs and expectations of our largest customers. As a global company, Motorola Solutions is in a position to be the optimal partner to other leading global institutions. 

 

Duties and Responsibilities:

  • Develop and manage a Global Accounts Program

    • Work with leaders to define the objectives and parameters of the program with clear articulation of the benefits for our customers and our company

    • Launch the program in 2021 in alignment with the team, show measurable results

    • Develop and manage a cadence of communications and engagement

  • Work within MSI and VS&A to gather and curate end customer relationship data

    • Develop and maintain a view of the customer base across all brands

    • Deliver insights to Global Accounts team to support a world class customer experience

  • Champion internal engagement with our largest multinational customers

    • Analyze and provide data on our top accounts to various teams

    • Build cross-departmental plans to transform the business to support Global Accounts

    • Support the team with sales development (client visits, sale team meetings)

    • Support the team creating marketing plans, campaigns, tradeshow events, web resources, social media and customer interactions

  • Experience with sales via channel partner ecosystem

  • Strong relationship development and management acumen with ability to develop and maintain relationships with VP-Level executives

  • Excellent communication skills (oral, written & presentation) with ability to establish oneself as a trusted advisor and lead a diverse group in addressing customer requirements

  • Ability to quickly learn new key characteristics of products/solutions and communicate the value of those solutions to customers


Basic Requirements
  • 3+ years of experience with technology or software products
  • Bachelors Degree required

Travel Requirements
25-50%
Relocation Provided
Domestic
Position Type
Experienced
Referral Payment Plan
No


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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