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Engagement Manager

| Chicago
Upwork is the world's largest freelancing website. Each year $1.5 billion of work happens through Upwork, allowing businesses to get more done and helping professionals break free of traditional time and place boundaries and work anytime, anywhere on projects they love. At Upwork, you'll help build on this momentum. Together, we'll create economic and social value on a global scale, providing a trusted online workplace for businesses to connect with extraordinary talent and work without limits.
The Upwork Sales team brings our contingent staffing solutions to mid-market and large enterprises. As an Engagement Manager/ Account Manager, your mission is to build long-term relationships with an existing portfolio of strategic accounts. Your strategic account management experience, consultative sales approach, and staffing program expertise will provide you the tools for success in this high profile position.

Your Responsibilities:

  • Forge relationships with key decision makers within target accounts with the end goal of securing new business and growing overall client revenue
  • Find opportunities to broaden the scope of services within existing customer base while delivering extraordinary service to our customers to retain existing business
  • Stay current on our clients’ business, industry, and key objectives and challenges so that you can be a trusted ally and make informed recommendations
  • Provide thought leadership to the client (e.g., standard methodology presentations, cost savings recommendations, diversity measures, and reporting)
  • Be an expert on the features, advantages, and benefits of Upwork's entire suite of enterprise products/solutions, services, and offerings
  • Develop new business across multiple products and solutions by expanding to additional client departments and divisions

What it takes to catch our eye:

  • 5+ years staffing industry experience in a sales or account management role
  • Experience leading Fortune 100 customers
  • Superior communication skills both verbal and written form

How to knock our socks off:

  • Strong relationship and client management skills and aptitude for navigating complex organizations
  • Ability to work cross-functional within Upwork to deliver excellent service to our clients
  • A sales and growth mindset and ability to anticipate customer needs and sales opportunities
  • Relentless attention to detail and organization
  • People management and leadership experience

Come change how the world works.
At Upwork you’ll help shape the future of work. From our offices in San Francisco, Mountain View and Chicago, together we’re creating exciting new opportunities for a world of professionals. You’ll be part of a vibrant culture built on shared values: Inspire a boundless future of work, Put our community first, Have a bias towards action, and Build amazing teams. Along the way you’ll have fun and enjoy the perks of a people-first company: Work from Home Wednesday's, daily breakfast and lunch, regular in-office happy hours, top-notch benefits … and more. Check out Upwork’s spotlight on The Muse for a glimpse of our daily work/life balance.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Read Full Job Description

Location

Our office is located in Chicago's West Loop. We are close to public transportation and restaurants galore.

An Insider's view of Upwork

What's something quirky about your company?

The best part of our company culture is our Work Online Wednesdays, it gives me a better understanding of the experiences many clients and freelancers have using Upwork to grow their business. It's also important to me that Upwork values championing the future of work by empowering its employees to work flexibly each week.

Maggie

Mid Market Account Executive

What's the biggest problem your team is solving?

The Enterprise team is solving for how organizations engage talent and how talent finds opportunity. In an "on-demand" economy, technology has changed the way we commute, lodge, and shop. The workforce is rapidly evolving and technology is fundamentally changing work now, too.

Mandela

Enterprise Account Executive

How has your career grown since starting at the company?

I started my professional life in HR and due to the shifting labor market, I saw an opportunity to be part of something special with Upwork. I took a leap into the unknown as the second sales rep in the Chicago office. Fast forward a year and a half later, I’ve been able to grow my career from sales rep to leading the first Mid-Market sales team.

Angela

Sales Manager

How do you make yourself accessible to the rest of the team?

Making myself available before and after working hours demonstrates commitment to seeing them grow and succeed. Casual sit downs over coffee outside the office to get to know individual contributors and managers on a more personal level allow me to further understand what drives and motivates them inside and outside of work.

Natalie

VP, Enterprise Solutions

What is your vision for the company?

Our vision is to connect businesses with great talent to work without limits. Companies have struggled for far too long to find the talent required to propel their businesses forward. Traditional talent resources do not have the capabilities to meet the demands of the future of work. Upwork solves these problems.

Robert

VP, Sales

What are Upwork Perks + Benefits

Upwork Benefits Overview

At Upwork, one of our highest priorities is addressing the health and welfare needs of our employees and their family members. To help you protect yourself and your family physically and financially, we are pleased to offer the Upwork 2018 Benefits Program.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Upwork provides an annual HSA contribution. You may also contribute pre-tax dollars to a Health Care FSA and Dependent Care FSA account.
Disability Insurance
Dental Benefits
MetLife Dental offer a broad array of services for Employees at Upwork.
Vision Benefits
VSP Vision offer a broad array of services for Employees at Upwork.
Health Insurance Benefits
We offer a rich Anthem Blue Cross PPO and HSA plan so you chose the best case for you and your family.
Life Insurance
Life IWnsurance coverage of 2X up to $300,000. Employees can also purchase coverage for a Spouse/DP and child(ren).
Pet Insurance
Nationwide Pet Insurance now provides coverage to all pets within your life!
Wellness Programs
Upwork offers an on demand mental health platform, Ginger.IO, along with a parenting support tool, Cleo.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Upwork offers a traditional pre-tax 401(K) along with an after-tax Roth IRA option.
401(K) Matching
Upwork matches 50% of every dollar contributed by employees into their 401(k) up to $5,000 per year. Employers match is fully vested after 1 year of service.
Company Equity
Upwork offers equity as part of our standard compensation package.
Employee Stock Purchase Plan
We allow qualified employees to purchase company shares at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Upwork offers dependent care flexible spending accounts.
Generous Parental Leave
Upwork provides employees time to bond with their newborn and family; we offer up to 12 weeks of fully Paid Parental Leave.
Remote Work Program
Upwork encourages a healthy work-life balance. For your convenience we allow you to work from home on Wednesdays.
Adoption Assistance
Employer Funded Health Reimbursement Account Infertility and Adoption Services
Vacation & Time Off Benefits
Unlimited Vacation Policy
Upwork provides an Unlimited Time Off policy to further enhance our culture of trust and empowerment.
Generous PTO
Paid Volunteer Time
The Upwork Foundation has asked that 1% of employees time to giving back to the community and volunteering.
Paid Holidays
Upwork offers all employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Beer on Tap
We offer a variety of Beer and Wine.
Casual Dress
Commuter Benefits
You can elect up to max of $260 pre-tax for transit and parking. Upwork will match 50% of your pretax contributions each month. Link your personal Lyft account with the Upwork payment option.
Company Outings
Free Daily Meals
Upwork provides lunch on a daily basis from local Chicago restaurants.
Game Room
Stocked Kitchen
Upwork has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Happy Hours
Pet Friendly
Fitness Subsidies
Upwork will reimburse employees up to $50 per month for fitness related expenses. Corporate partnership with 24 Hour Fitness.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gend
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