Enrollment Advisor at All Campus

| Chicago
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About Us:

All Campus partners with world-leading universities to recruit qualified students for online degree and certificate programs. With a leadership team that brings decades of experience in education, we offer a robust set of data-driven marketing, enrollment, retention and technology services.

We create value for our clients by expanding their reach and cultivating relationships with students to advance their lives and their careers. Higher education institutions — including Teachers College, Columbia University, DePaul and Purdue — partner with us for the level of service we provide and our commitment to serving the higher education sector.

Our focus on providing an excellent level of service to both our clients and their students is integrated into every level of our organization through our core values. These values represent not only our commitment to our clients, but to each other. They are a huge part of what has made us one of the best places to work in Chicago, according to both Crain’s Chicago Business and Built In Chicago.

Our values are:

Exceed Expectations
We are tenacious. We set realistic goals for our clients and ourselves, and work diligently to beat them.

Embrace Curiosity
New ideas excite us. We support employees’ curiosity by empowering them to pursue new skills and opportunities.

Just Say It
We welcome candid, open, honest, and constructive feedback across every level of the organization. We advise our students and clients with sincerity and their best interests at heart.

Show Kindness
We have a strict ‘hire nice people’ policy. We truly care about our colleagues, clients, and students. We celebrate our successes and help each other learn from our mistakes.

Be Scrappy
We’re obsessed with efficiency. We push ourselves to get more with less without sacrificing our professional standards. This drives innovation and, most importantly in higher ed, drives down costs making education more accessible to all.

Persevere
We problem solve with enthusiasm and camaraderie in the face of challenges. We believe that if anyone can figure it out, it’s us. We are flexible and resilient. We willingly adapt, and we bounce back from adversity with ease.

Benefits

At All Campus, the passion and talent our employees bring to work every day are at the core of our continued success as a company. We are committed to fostering your professional growth, as well as doing everything we can to keep you happy, healthy, and passionate about the work you do. That's why we promote a casual and cordial office environment where every employee is valued, and the doors of communication are always open. Our competitive and comprehensive benefits package includes:

  • Health Coverage
  • Retirement Planning
  • Work-life balance
  • In addition to plenty of extra perks like free food, lively parties, and Summer Friday hours. 

Job Summary

All Campus is searching for an Enrollment Advisor to join our product development team in Chicago. This position is responsible for inbound/outbound calling to match potential students to school programs. The incumbent will help meet both company goals and the needs of prospective students by listening, assessing each individual and making independent judgments as to whether the student is a good fit for a respective program.  

Job Responsibilities/Duties

  • Utilizes knowledge regarding higher education and the degree program to discuss details and benefits with potential students.
  • Uses creative thinking and program knowledge to educate potential students on college degree programs.
  • Addresses students' concerns regarding online degree programs and ensure that all prospective students receive the correct program information.
  • Conducts telephone interviews to screen potential student applicants for the college degree program by managing inquiries and achieving prompt contact.
  • Performs outbound calls as necessary to meet established benchmarks.
  • Follows up on and qualifies inbound inquiries. 
  • Utilized independent judgment to determine if a student is a good fit for the applicable programs.
  • Maintains consistent contact with current and prospective students, providing the highest level of customer service.
  • Ensure that prospective students have realistic expectations regarding their course of study.
  • Guides applicants through the process to make sure all application components are completed in a timely manner by developing timelines along with structured follow-up.
  • Contacts students from the time of initial enrollment through orientation with responsibilities extending through the first three (3) weeks of classes.
  • Acts as an advocate/liaison with prospective students to ensure the process of enrollment and financial aid is delivered with the highest level of customer service.
  • Inputs all activity into CRM/database systems in a timely and accurate manner.
  • Displays the highest level of integrity and ethics.
  • Participates in meetings as required.
  • Perform other duties assigned.
  • Work on weekends and evenings may be required; some travel to client sites may be required.

Job Education & Experience

An equivalent combination of education, training and experience will be considered.

  • Bachelor's degree from a four-year college or university; minimum of two (2) years of experience in sales, preferable online admissions or inside sales.
  • Demonstrated success in referral/lead building.
  • Designation in title from I/II is driven by successful performance and tenure within the role, experience in similar/related positions, and overall higher education work experience and track record. 

Job Skills

  • Language Ability — Able to read and comprehend simple instructions, short correspondence and memos; Able to write simple correspondence; Able to talk to others to convey information effectively.
  • Reasoning Ability — Able to apply common sense understanding to carry out simple written or oral instructions.
  • English Language — Basic knowledge of the English language. Able to comprehend simple instructions in English.
  • Customer Service — Responds promptly to customer needs. This includes student needs assessment, meeting quality standards for services and evaluation of student satisfaction.
  • Active Listening — Gives full attention to what other people are saying and takes time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Time Management — manages one’s own time and the time of others to meet deadlines.
  • Organizing, Planning, and Prioritizing Work — Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Quality — Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
  • Teamwork — Balances team and individual responsibilities; contributes to a positive team spirit.
  • Organizational Support — Follows company policies and procedures and completes tasks correctly and on-time.
  • Attendance/Punctuality — Arrives to work/meetings on time.
  • Professionalism — Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.

Computer Skills

  • General office equipment (computer, printer, fax, copy machine).
  • Knowledge of Microsoft Office products and e-mail.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
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    • ReduxLibraries
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    • FlaskFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • VelocifyCRM
    • MailChimpEmail
    • Active CampaignEmail

Location

At All Campus, we’re committed to building a culture where people love what they do, feel supported to do their best work, which is why we are now Office Optional. There are times when our best days are collaborating in an office, and there will be days when our best work will be completed at home.

An Insider's view of All Campus

What projects are you most excited about?

I love working on complex projects for big name universities. It’s an exciting challenge to find the best creative solutions, align with our clients’ brands, and create great experiences for prospective students even with that high level of complexity.

Stephen

Digital Designer

How does the company support your career growth?

The encouragement and support regarding career growth and professional development I have received here at All Campus are unmatched. Both myself and other colleagues have been promoted within their departments, as well as moved into other departments with encouragement and support from their managers. My co-workers are thriving in their new roles.

Joe

Talent and Diversity Manager

How do you empower your team to be more creative?

The idea is to create an environment where everyone contributes. For example, when we're stumped in a meeting, we all ask probing questions directly to each other. There’s often a silence when we don't immediately have an answer - but eventually raw ideas start to emerge. From there, we all work together on them to craft something new and valuable.

Joe

CEO

What makes someone successful on your team?

Successful team members are inquisitive and think about the 'whole' instead of just their part. They enthusiastically help with tasks large and small, collaborate with other teams and pursue continuous improvement in their roles - developing new ideas that help us become more efficient, remain innovative, and improve client and student outcomes.

Andrea

EVP of Marketing

What are All Campus Perks + Benefits

All Campus Benefits Overview

At All Campus, the passion and talent our employees bring to work every day are at the core of our continued success as a company. We are committed to fostering the professional growth of our employees, as well as doing everything we can to keep them happy, healthy, and passionate about the work they do. That’s why we offer a competitive and comprehensive benefits package that includes health coverage, retirement planning, work-life balance benefits, and much more.

Culture
Volunteer in local community
All Campus volunteers with local non-profits including Ronald McDonald House in2021. In addition AC has virtually supported Sarah's Circle, Little Friends, and Pat Mack's Pack.
Partners with Nonprofits
All Campus partners with non profits such as Greater Chicago Food Depository. In 2021 we also supported local community groups such as United for a Better Living and Brave Space Alliance.
Friends outside of work
Eat lunch together
Intracompany committees
All Campus has a thriving AC Cares committee that is passionate about partnering our employees with opportunities to give back to the community.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
All Campus is providing unconscious bias training for our employees with an expert in the field.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
All Campus has four employee resource groups to provide mentorship and resource opportunities for our BIPOC, LGBTQIA, women, and neuro-diverse/disabled communities.
Hiring Practices that Promote Diversity
All Campus makes a significant effort to hire employees from diverse background through taking measures to widen the applicant pool for job openings to underrepresented populations.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
The Flexible Spending Account (FSA) allows employees to put aside up to $2,750 annually for medical expenses with pre-tax dollars.
Disability Insurance
All Campus provides employees with 100% company-paid disability coverage. The plan covers 60% of an employee's weekly salary if an employee is unable to work due to illness or disability.
Dental Benefits
All Campus provides affordable PPO dental plans through BCBS.
Vision Benefits
The EyeMed Vision program includes affordable copays and discounts on frames, lenses, contact lenses, and LASIK.
Health Insurance Benefits
All Campus offers three BCBS IL plans (PPO, HMO, HSA). Each plan covers annual in-network preventive care at 100%. All Campus also contributes up to $750 annually into a Health Savings Account (HSA).
Life Insurance
All Campus offers group-term life insurance standard to all employees with a $25,000 payout for the duration of employee at no cost.
Wellness Programs
All Campus provides free flu shots every year to both employees and family members, offers discounted gym memberships through Blue Cross 365, and offers virtual wellness programming.
Onsite Gym
The All Campus office building features a state-of-the-art fitness center that employees may join at a significant discount.
Mental Health Benefits
Mental health visits are covered under All Campus' insurance plans. In addition, All Campus provides mental wellness benefits through our Employee Assistance Program as well as through AccessElite.
Retirement & Stock Options Benefits
401(K)
The All Campus 401(k) plan enables employees to set aside money for the future. A variety of investment options are available, and employees may contribute on a pre-tax basis or into a Roth 401k.
401(K) Matching
At this time, All Campus matches up to 3% of salary, with immediate vesting for matched contributions.
Performance Bonus
Match charitable contributions
This year All Campus matched company initiatives to GCFD, UNCF, and My Block, My Hood, My City.
Child Care & Parental Leave Benefits
Generous Parental Leave
All Campus offers 2 weeks of paid family leave as part of its FMLA benefits.
Flexible Work Schedule
Under flextime, employees may start and end the workday within 60 minutes of normal office hours.
Remote Work Program
With manager approval, employees are eligible for two telecommuting days per month after 90 days of service. After 1 year of service, additional telecommuting may be available based on team needs.
Family Medical Leave
All Campus offers up to 12 weeks of job-protected leave per year for any employee eligible under the Family and Medical Leave Act (FMLA). The first two weeks of FMLA are paid.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
All regular, full-time employees may accrue up to 18 days of PTO per year. Employees may accrue additional PTO, depending on position and length of service.
Paid Volunteer Time
All Campus encourages our employees to become involved in their communities. Our Volunteer PTO policy allows up to 2 additional PTO days each year to participate in volunteer activities.
Paid Holidays
All Campus' generous holiday schedule is superior to many companies - we observe all the major holidays, including MLK Day, and we close the office for a few extra days around Christmas and July 4th.
Perks & Discounts
Casual Dress
All Campus' business casual dress code includes jeans.
Commuter Benefits
All Campus offers pre-tax commuter benefits for all employees, as well as reimbursement for bike parking in our building.
Company Outings
Every year All Campus hosts its annual Summer Fun Fest and a year-end holiday party.
Stocked Kitchen
From bagels every Friday morning, to monthly lunches during company update meetings, All Campus is happy to provide snacks and occasional meals for our awesome employees.
Some Meals Provided
All Campus provides a monthly catered lunch for its employees and breakfast bagels every Friday.
Happy Hours
All Campus provides occasional paid happy hours at local bars.
Fitness Subsidies
The All Campus office building features a state-of-the-art fitness center that employees may join at a significant discount.
Professional Development Benefits
Job Training & Conferences
Providing professional development to our employees is vital to our success. Employees enrolled in courses to increase their skills may be reimbursed up to $1,000 annually for expenses.
Tuition Reimbursement
Employees may use their annual professional development credit to pay for tuition expenses.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
All Campus provides opportunities during working hours for employees to enhance their skills (i.e., Excel, Professional Speaking), through sponsored classes or clubs such as Toastmasters.
Online course subscriptions available
Paid industry certifications
Employees can use their professional development credit to earn and maintain industry certifications (PMP, SHRM, etc).

Additional Perks + Benefits

All Campus is committed to fostering professional growth, as well as doing everything we can to keep our employees happy, healthy, and passionate about the work they do. Our competitive and comprehensive benefits package includes health coverage, retirement planning, and work-life balance benefits—in addition to plenty of extra perks like free food, lively parties, and Summer Friday hours.

We also believe that investments in our employees’ careers are investments in our future as an organization. We are proud to offer substantial discounts and reimbursements to help our employees develop their professional skills.

In 2020, it was important to us to offer our employees as much flexibility as we can. We adjusted our PTO policy to allow for all employees to take time off in shorter increments, allowing them more wiggle room during the day to support their child's virtual learning environment. In addition to encouraging employees to take time off to be with their families, we recently partnered with a third-party wellness company to provide employees access to daily live and on-demand wellness and health classes as well as the opportunity to book same-day telehealth appointments.

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