Assigned to projects for an existing Ensono customer or a new logo OR assigned to existing Ensono customer requiring on-going solution consulting for customer solution enhancements management. Responsible for the implementation of assigned components within Ensono solutions with emphasis on solution design and business requirements. Ensures individualized solution requirements and design incorporates Ensono and client’s overall solution vision. Engages in project communications with client using a consultative approach. Anticipates obstacles and recommends solution options as it relates to the component. Focuses on client value and satisfaction while balancing corporate objectives, feasibility and scalability of assigned solution component(s). Works with required teams on solution design for process improvements, issues management, or research. Provides tier 2 and tier 3 solution support (technical issue management) by researching and resolving issues. Gathers stakeholder requirements and transforms the information into a logical process flow. Researches possible approaches, evaluates cost, portability, compatibility and usability then engages in most efficient solution method for the change. Ensures the solution design fulfills functional and technical requirements.
 

• Maintain and enhance the roadmap for the assigned solution component(s)
  Works with technical and business stakeholder requirements and overall project plan as it relates to the assigned solution component(s). Works with stakeholders in the evaluation of cost, scope, portability, compatibility and usability. Aids in risk mitigation assessment. Ensures data solution design fulfills functional and technical requirements and can consistently meet progress against service level agreements (SLAs.) Monitors solution enhancement/implementation progress in order to stay abreast of possible issues and future challenges.Developing subject matter expertise in Ensono and industry technologies, verticals and lines of business in order to help align client business needs to products, solutions and services offered. Documents and shares best practices and case studies.
  Continually developing a sense of proactive-ness and ability to understand work that needs to be done independently (or with little supervision).

  Adhere to Ensono solution standards, estimates, processes, policies and procedures. Utilizes standard methodologies to promote consistency and drives adherence to standards within designated teams. Familiar with other department’s methodologies including project management and development methodologies. Identifies areas of process improvement that drive profit enhancement and client value.Consults, advises and educates management, affected teams and clients through communications at the appropriate technical granularity. Shares best practices and incorporates lessons learned into estimates, standards and protocols. Provides feedback to the appropriate lines of business or product team to ensure Ensono produces and/or enhances products that can meet the ever changing business needs of our clients.

  Developing the skill/practice of self-study by staying informed and evaluating the latest industry news, trends, products, services, competitors and relevant existing and emerging technologies.
  Developing understanding of pre-sales process focusing on scoping and estimation.

  KNOWLEDGE / COMPETENCIES:
  Develops, maintains and demonstrates comprehensive knowledge of clients’ and Ensono’s technical and business environments within a solution component(s) or eventual end to end solution.
  Working knowledge of Ensono Delivery Methodology Design, Project management and Change Management procedures
  Understanding of Ensono organization structure and culture, the Ensono Delivery Methodology and typical Delivery Tools. The associate also needs to have an understanding of the core Ensono products, services, and solutions along with the Solution Center Framework.
  Begin design creation, elicitation, and planning with guidance from senior/principal architects
  Ability to exhibit and demonstrate leadership traits within a given change or implementation project for assigned component(s)
  The associate is expected to be fully functional and self-directed on assigned component(s)of the solution and/or working towards learning the overall end to end solution.
  Provide technical leadership to the team as it relates to the component. The associate is expected to be able to interface with mid-level client stakeholders and communicate effectively. Recognizing that each group demands a different level of communication / presentation skills.
  Provide technical leadership to any role required to deliver solution enhancement, modifications, issues management or research for clients as it relates to the component.
  Begin demonstrating and developing ability to take detailed, highly technical concepts and present to client in a high-level non-technical fashion. Be able to effectively communicate the business benefits of a technical solution. Can be done in conjunction with Ensono account management team.

  SUPERVISORY RESPONSIBILITIES
  This position does not have direct reports but may mentor less experienced associates in the role.

  RECRUITING INFORMATION
  Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.

  QUALIFICATIONS
  Required
  None

  Preferred
  Minimum 3 years experience in Client Delivery/technical roles
  Minimum 3 years experience with database marketing, direct marketing or interactive marketing environments
  Minimum 2 years experience working in an external client facing environment
  Minimum 2 years experience with change management procedures
  Minimum 3 years of Ensono experience