Bringg
Chicago, IL

Implementation Manager (USA) (Chicago, IL)

| Chicago
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Bringg's Implementation Manager (Solutions Architect) is an expert in Bringg’s software which helps customers to implement and customize the software to meet their complex and unique needs. They work with customers on short- and medium-term projects to scope, design, implement, and launch Bringg’s solution. This includes both initial implementations for new Bringg customers as well as expansion projects with existing customers to launch new workflows, implement new features, or expand to new lines of business. Implementation Manager work closely with Customer Success Managers to manage the scope and timelines of their projects and with Product managers for new features and new use cases.

Responsibilities:

  • Implement Bringg software at our customers by serving as the primary technical point of contact for short- and medium-term implementation projects.
  • Manage all aspects of implementation projects, including scope, timeline, in consultation with the Customer Success Manager.
  • Scope and gather requirements for new use-cases with customers to understand their workflow needs, and map those requirements to the appropriate features within the Bringg platform.
  • Lead the implementation of projects, including configuring the Bringg platform as well as working with customer development teams to design integrations between customer systems and Bringg.
  • Work with Bringg’s Product and R&D teams to design and implement new features when needed to ensure that the features developed will meet the needs of customers.
  • Serve as product experts in various features and use-cases for Bringg, both internally and with customers.

Skills /Experience Requirements:

  • At least 3 years’ experience in Software delivery projects with international large enterprise
  • Technical background with APIs, product implementation, and integrations  
  • Deep business understanding of the customer business & market  
  • Experience in functional requirement gathering and scoping of software projects with large customers
  • Technical knowledge and skills related to software solutions (SaaS environment)
  • Know-how in project management methodologies
  • Excellent personal communications skills
  • Willing to work in different time zones around the globe   
  • Fast & sharp - Working in an energized environment that needs to adapt fast changes and implement them quickly
  • Self-learner and thinking out of the box 

#BI-remote 

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Where we are

We are located in the heart of the city - The Loop! Our office is surrounded by vibrant city views, historic architecture, incredible dining, and shopping (plus, you're just a few steps away from hopping on the bus or train!).

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement
    • WordpressCMS
    • DocuSignCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • HubspotEmail
    • SalesforceEmail
    • HubspotLead Gen

What are Bringg Perks + Benefits

Bringg Benefits Overview

Our employees receive multiple benefits that are relevant to all areas of their life:
Helping to create the best environment for work successes and personal growth, celebrating employees’ personal milestones, and providing wellness & health perks.
Our employees are given full autonomy and flexibility to work from home or in our fully equipped offices, in order to maintain a healthy work-life balance

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Bringg has a fully stocked kitchen with organic options.
Some Meals Provided
Happy Hours
Bringg provides a weekly happy hour.
Parking
Pet Friendly
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A fun team of people that work hard and play harder * Multiple team events, meetups and social activities * Fast-paced work environment * Helping global brands redefine the future of delivery logistics * Positive environment to expand your skills, develop your career, and make a difference.

An Insider's view of Bringg

How would you describe the company’s work-life balance?

In our ever-connected world, it can be challenging to draw a definitive line between one’s personal and professional life.
At Bringg, we are encouraged to maintain a proper work-life balance. My family is important, as is my customer(s), so prioritizing my schedule to give them proper attention is consistently at the forefront of my mind.

Weston

Customer Success Manager

How do you collaborate with other teams in the company?

I collaborate with the Success team to expand my use case knowledge and troubleshoot items. In addition, I partner with our Product team to share feedback from our customers. Although Bringg has a global workforce, this role has allowed me to work with so many colleagues regardless of where they are in the world!

Danielle

Pre- Scale Manager

How does the company support your career growth?

At Bringg I have always had the opportunity to challenge myself in my day to day work and also in my career growth. Having worked a few years in implementation, I was drawn to the other side of the sale. I had the opportunity to explore Presales and had the full support I needed to make the switch!

Raquel

Pre Sales Engineer

How do you empower your team to be more creative?

As a leader, I’ve come to terms with the fact I cannot do it all or know everything. I have made it very clear to my team that often, they know best, and my role is to support and enable them to make it happen. Creativity truly comes when one has the time, headspace, and encouragement to try things in an environment that feels safe enough.

Carly

Customer Success Director

What projects are you most excited about?

The landscape has changed dramatically in the past couple of years. It's exciting to work on projects where Bringg can help make a difference, giving our customers a chance to expand their brand while giving consumers visibility to final mile deliveries.

Jeremy

Solutions Architect

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