Inbound Sales Associate - Nights at Vivid Seats
Our Inbound Sales Associates handle sales for events all around the country. Whether it be a super fan living a lifelong dream of going to the Big game, a family experiencing the next hit on Broadway, or a group of friends seeing their favorite band live, our sales team is here! Our Inbound Sales Associates take inbound calls from fans (that's right no cold calling). The goal is to close every call with a sale and to ensure our customers get the perfect tickets every time!
Target first year compensation is $40,000-$60,000 which includes an hourly rate plus uncapped earning potential based on individual goals and performance.
Shift: 1:30pm - 10:00pm including one weekend day (Saturday or Sunday)
- Consult inbound customers looking to purchase live events tickets and close each sale at point of contact
- Utilize sales techniques (ex. product-based and consultative/solution selling, etc.) to professionally lead customers through the selection and purchase process
- Consistently provide excellent, polite, and courteous service to ensure the highest levels of customer satisfaction
- Reach out to customers to convert open orders to sales (no cold calling!)
- Develop expertise with live events and varying venues across the country
- Continuously look for ways to help improve our processes and customer experience
To be Successful, You'll Need:
- 2+ years of experience in metric driven sales & proven results hitting goals
- Ability to thrive in a competitive environment
- A desire to learn and develop sales skills, and the motivation to continue developing professionally
- Natural ability to go above and beyond to solve the customer's concerns
- Familiarity with a sales platform (ex. Salesforce) or a retail PoS system beneficial but not required
- Knowledge and familiarity with multifunctional phone systems (eg. inContact, Five9, TalkDesk) beneficial but not required
- Flexibility in scheduling for high priority events when applicable and needed
What We Offer:
As an Inbound Sales Associate, you will be working in an exciting, growing industry with a target yearly salary of $40,000-$60,000. Our benefits package was crafted with our passion for live events in mind and includes $100 worth of credits each month to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often.
Additional benefits include affordable medical/dental/vision/life insurance, a generous 401(k) plan with employer match, transit and parking discounts, a casual dress code, kitchen stocked with healthy snacks, and frequent company lunches catered by Chicago's best restaurants!
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events each year. Being a part of our team means having the opportunity to work for the organization ranked #1 in Newsweek's Best Companies for Customer Service. Our team demonstrates a fierce dedication to providing amazing experiences for our buyers and sellers that only live events can create. Good ideas are heard and implemented, best thinking wins, and we commit together.
225 W Randolph St, 30th Floor
Chicago, IL 60606