Managed Trans Account Manager

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Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

 

Overview: 

 

We are looking for a logistics/supply chain professional who can lead teams in providing great service to our customers. The ideal candidate will have deep knowledge of all modes of transportation, has customer facing experience and skills and is highly analytical while still outgoing and personable.   Part of the Managed Transportation department, you will manage one or more account teams with the Team Leads reporting directly to you.  You will keep the team focused on enhancing client relationships and achieving business goals.  Major responsibilities of this position include, but are not limited to: creating and leading a strategy to meet internal/external account goals, establishing a scope of services to address the client’s business objectives, implementing programs and business processes to continuously improve transportation management services and building substantial relationships with both clients and vendors/carriers.

 

Responsibilities: 

 

Every task should focus around building relationships with customers through constant contact and advocacy by offering solutions, solving problems and managing complaints while constantly trying to make yourself, your team and your department a more efficient and better place to work.  Each Managed Transportation client is different requiring customized services and job functions.  It is your responsibility to make sure the whole team clearly understands these customizations and the reasoning behind them so they can provide our clients with world class service. 

 

 

 Client Relationship Management 

  • Establish Key Performance Indicators (KPI) with clients that can be measured and monitored to determine the success of their partnership with Echo 

  • Proactively manage client specific objectives making sure these objectives are clearly understood by all members of the account team 

  • Cultivate strong business relationships with clients by assessing complex situations, identifying root causes, and focusing on solution based strategies that generate positive results for the client and Echo 

  • Conduct market research to proactively communicate industry trends that will impact clients business 

  • Identify growth opportunities and competitive threats within assigned client base 

  • Develop and execute strategies to win identified opportunities and address competitive threats 

  • Assess client technical and integration requirements, then translate those needs within Echo and assume a project management role to oversee completion 

  • Conduct quarterly account review sessions to continuously instill Echo’s value and partnership 

  • Responsible for contract renewal and pricing negotiations 

 

Team Leadership & Development 

  • Lead one or more account teams comprised of a Team Lead with Account Executives reporting to them 

  • Cultivate talent through teaching, coaching, and developing your Team Leads on a daily basis 

  • Hold regular developmental conversations providing your direct reports with relevant feedback to help them succeed 

  • Establish and manage against measurable team goals and objectives 

  • Hold Team Leads and their direct reports accountable for execution of internal and external commitments 

 

Account Management 

  • Responsible for managing profitability, account receivables, and client invoicing accuracy 

  • Use internal reporting tools to analyze Echo’s performance against client specific KPI’s and proactively address areas for concern 

  • Create a culture of continuous quality improvement and maintain a log of the account team’s efforts and accomplishments demonstrating value and commitment to our clients 

  • Engage in the implementation process as soon as assigned a new account, cultivating a clear understanding of Echo’s commitment to the client and laying the foundation for a long standing partnership 

  • Ensure that all aspects of a client contract are effectively communicated and managed 

 

Weekly & Monthly Goals 

  • Ensure regular account team meetings address operational and client relationship objectives 

  • Conduct weekly conference calls with clients demonstrating Echo value and continuous improvement 

  • Measure and communicate Echo’s performance against client specific KPI’s 

  • Review Sales Activity and other internal reporting to identify and quickly correct margin errors 

  • Monitor and manage account contribution margins 

 

Annual Goals 

  • Review account performance and execute a strategy to achieve both quantitative and qualitative goals 

  • Complete a thorough performance evaluation for each of your Team Leads reviewing developmental progress from the previous year and identifying areas for growth 

  • Establish Revenue and GP goals for the coming year 

  • Review and renew client contracts as appropriate 

  • Assess annual rate increases and needs for pricing negotiation 

  • Responsible for account staffing and P&L management 

  • Ensure regular account team meetings address operational and client relationship objectives 

  • Conduct weekly conference calls with clients demonstrating Echo value and continuous improvement 

  • Measure and communicate Echo’s performance against client specific KPI’s 

  • Review Sales Activity and other internal reporting to identify and quickly correct margin errors 

  • Monitor and manage account contribution margins 

 

Qualifications: 

  • 8-10 years’ experience developing and managing key strategic accounts of $5M + revenue 

  • Self-managed and motivated with a strong desire to succeed and achieve goals 

  • Proven leader with ability to develop and lead teams  

  • Excellent written and oral communication skills  

  • Excellent negotiation and presentations skills 

  • Transportation /Supply Chain and Logistics background 

  • Knowledge of various modes Transportation (Truck Load, LTL, 3PL, Small Parcel, Air / Ocean) 

  • Ability to learn Echo’s proprietary Transportation Management Systems 

  • BA/BS Degree in business, supply chain/logistics, or related field 

 

 

Work environment/physical demands summary:

 

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

 

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran. 

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Location

Located in River North overlooking the River! Easily accessible and close to various train and bus stops, including a shuttle from Union Station.
Echo Devs Say They're Building Tech that Doesn't Yet Exist in Transportation Space
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An Insider's view of Echo Global Logistics

How would you describe the company’s work-life balance?

Managers at Echo get to know you by having one on one meetings, so they understand your personal life. Echo is flexible with when you arrive and leave from work, so that it fits with your schedule. Echo understands that life happens, so leaving early isn’t a problem as long as you make it up later. I feel that Echo respects my personal time.

Erin

Sr. Software Engineer

What projects are you most excited about?

I am most excited around a project designed to transform and re-build our API architecture. This project is not only very beneficial to our clients but also allows members of my team to work on and be exposed to a high visibility design that will have a positive impact on the client experience when integrating with Echo.

Rob

Integration Operations TL

How does the company support your career growth?

Echo has a start-up feel but has an infrastructure that supports training, learning, and development, which in-turn allows for growth potential. At Echo you will be challenged in honing your skills in a constantly evolving industry and company. This can allow for each person to set themselves up for overall career growth.

Trisha

Product Director

How do your team's ideas influence the company's direction?

Echo structures itself into small teams that focus on key initiatives. We spend time planning, executing, and delivering technology to simplify the complex demands of transportation.

Miles

Chief Information Officer

What are Echo Global Logistics Perks + Benefits

Echo Global Logistics Benefits Overview

401k with company matching
Medical insurance through Blue Cross/Blue Shield
Health Savings Account (HSA)
Flexible Spending Account
Parental leave
Paid time off
Commuter benefits
Divvy discount code
Employee training programs
Volunteer time off
Casual dress code
Pet insurance
Gym membership discounts
Mobile carrier discounts
Employee assistance program

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
River North Gym is in the building
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
Recreational Clubs
Echo has it's own Softball league in the spring/summer!
Fitness Subsidies
Gympass!
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning

Additional Perks + Benefits

Fast-paced. People-focused. Career-growth-centric. At Echo we work hard and carry the load together, but we also know how to have fun. Walking onto the sales floor of our 225,000-square-foot Chicago headquarters, you can feel the energy created by more than 800 sales representatives hustling to move over 16,000 shipments every day. When the last load is booked, you might find co-workers gearing up for summer softball, talking shop at our weekly “Beer Friday,” or competing in a game of foosball, ping-pong, or pop-a-shot.

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