Manager, Carrier Relations

| Chicago

About the role:

The Manager of the FourKites Carrier Relations team will be responsible for building and leading the team that manages our carrier network. This includes establishing, strengthening, and maintaining productive working relationships with key executives, project leads, and decision makers for our carrier partner network. FourKites fosters transparency in logistics, bringing together shippers, carriers, and 3PLs to bring visibility and actionable insights to our customers. Carriers and brokers are an essential aspect of that ecosystem, and FourKites is dedicated to ensuring that all parties gain benefits from participation in the FourKites platform. In this role, you will be a FourKites evangelist throughout the logistics industry, responsible for educating carrier and broker partners on the value of our product, galvanizing support and increasing investment in the partnership overall, and ensuring strong, lasting relationships.

Responsibilities:

  • Manage and scale the Carrier Relations Management team
  • Build the FourKites carrier network by strengthening our relationships and integrations with strategic carriers.
  • Design and implement carrier engagement programs – fostering the FourKites Carrier Community and ensuring a mutually beneficial relationship
  • Proactive management of key carrier accounts - expanding our network of contacts, engaging influencers and executives, educating project leaders, and driving adoption.
  • Develop, prepare, and nurture carriers for advocacy and long-term engagement.
  • Work with carriers to establish critical goals and support them in designing and executing project plans.
  • Mastery of our carriers' operations and the placement of FourKites within them.
  • Advocate carrier needs/issues/priorities cross-departmentally within FourKites.

Qualifications:

  • 2+ years of experience directly managing a team responsible for engaging external parties
  • 3+ years of experience working with enterprise customers or carriers in a Sales or Account Management role in the Logistics Industry
  • Demonstrated success in remote relationship building and network development
  • Strong knowledge of the Logistics industry with an acute strategic understanding of the carrier market, and their internal systems and operations
  • Experience in technology and maintaining high quality integrations a plus
  • Motivated self-starter who brings a high degree of ownership to their work
  • Superior interpersonal and communication skills
  • Excellent ability to multi-task and prioritize workload
  • Bachelor’s degree

FourKites is the fastest-growing predictive supply chain platform, backed by top-tier VC firms in Silicon Valley, Boston and Chicago, delivering real-time visibility and execution for Fortune 500 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance, and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes including ocean, rail, parcel and over-the-road. The platform is optimized for mobile and equipped with market-leading end-to-end security. We look for smart, agile, creative team players who are ready to roll up their sleeves and deliver for our customers.

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Technology we use

  • Engineering
    • RubyLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • SQLiteDatabases

Location

Modern office at 1 N Dearborn with views of the Picasso and the Flamingo. Near almost every CTA train, and many express bus routes.
1 N Dearborn St. , Chicago, IL 60602

Insider's spotlight

What are some social events your company does?

The team at FourKites makes sure to take time to get a little competitive. Happy hour at SPiN allowed the teams to bond over snacks, libations and some fierce ping pong skills.

Amanda

Talent Manager

What projects are you most excited about?

We are working on a project to add functionality to our platform that will increase our customer’s visibility and add flexibility to our integrations. This has required collaboration between multiple departments to ensure that the scoping of the multiple product enhancement tickets are detailed and address the problems of all stakeholders.

Ashley

Manager, Carrier Operations

How has your career grown since starting at the company?

I started with FourKites as executive admin support & office manager. Several months into the role, I discussed growth opportunities with my manager and expressed an interest in moving into the HR function. The company supported my growth by sponsoring my SHRM certification and at my 1yr anniversary, I officially transitioned into a HR role!

Sara

HR Manager & Office Manager

What are FourKites, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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