The Partner Success Manager will join a growing international channel team and will oversee the relationship, retention, and growth of ActiveCampaign’s top revenue-generating partners. You will inherit a $3 million book of business to manage upon arrival and will onboard, educate, engage, and motivate new and existing partners to sell, grow, and enable their partners to succeed with ActiveCampaign’s suite of solutions.

What Your Day Could Consist Of

• Be the lead relationship manager for 80-100 channel partners and grow your book of business
• Develop expertise in ActiveCampaign’s platform and solutions to be able to onboard, train, coach, and support your partners
• Develop a deep understanding of the partner’s business and recommend ActiveCampaign’s features and functionality that will best enable them to meet meet their and their client’s objectives
• Design and implement strategies and processes to maximize partner revenue and increase overall partner satisfaction to minimize churn and identify up-sell and growth opportunities
• Partner with internal teams to ensure partner needs are being met; coordinating with technical support, sales, marketing, finance, and product teams

What Is Needed

• 2+ years of experience in customer success, sales, or account management
• Passionate about providing an exemplary customer experience and building lasting relationships
• Demonstrated understanding and application of effective service and selling strategies
• Exceptional organizational and communication skills – both verbal and written
• Desire to serve as the voice of the partner and collect feedback to drive continuous improvement across all ActiveCampaign channel programs
• Demonstrated ability to deal with rapid change and a strong team player
• A professional interested in gaining or growing experience in the high-demand field of channel partner management
• SaaS success/sales experience is desirable and channel experience is a plus

About ActiveCampaign:

We are a category-defining Customer Experience Automation Platform (CXA) that helps over 150,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 600+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text. 

As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here. 

As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 150,000 today to millions. We have been ranked #4 Best Place to Work on Built In Chicago in 2021, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.

Perks and benefits:

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:

-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan,  telehealth and tele-mental health, and access to the Calm app for mediation)

-Open paid time off

-Generous 401(k) matching with no vesting

-Generous stipend to outfit your remote office

-Career growth including access to personal and professional coaching through Udemy

-Access to life coaches via Modern Health

-Cool swag

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.

Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.