Echo is seeking a dynamic Account Executive who can skillfully provide solutions, creatively solve problems, and masterfully manage client freight needs and expectations for our Premier Client Management team.

As an Account Executive, you will mainly focus on managing the life of a load, particularly within Clutch, to achieve daily goals and exceed client expectations utilizing all tools available and following the account playbook. Responsible for ensuring outstanding service, Account Executives understand and exceed client expectations in the fast-paced, fluid truckload market.

You…

• Have learned to build and maintain strong internal partnerships
• Possess the ability to communicate at all levels and with a wide range of personalities
• Are always focused on task at hand but adaptable
• Know the truckload industry, internal/external markets, and seasonality to drive good decision making and load coverage
• Thrive while solving problems and consulting for your clients

 We…

• Value collaboration, intellectual honesty, go-getters, positive energy and never stop seeking ways to get better
• Put our customers' needs into everything we do
• Care about your career development as much as you do
• Work hard and Win
• Offer competitive compensation and benefits packages, challenging projects, company-wide events, co-workers you like working with and a sense of community you won’t find anywhere else

Responsibilities:

We trust our Account Executives to drive load coverage and excellent service by analyzing current and historical data, executing playbook strategies and proactive client communication

• Utilize Optimizer load boards, team email color coding, and communication with OS team to initiate entering loads into Clutch by utilizing Direct Assign vs Queue SOP
• Manage shipments through Clutch, once built by the OS
• Monitor carrier offers & communicate new truck postings via Clutch
• Utilize STATs, Clutch and TQT to stay up to date with current internal/external markets and make best decision on freight coverage
• Work with internal partners to ensure that all client shipments are proactively booked
• Know where your freight is to proactively avoid service issues and to ensure on-time exception-free Pick-ups and deliveries
• Proactively identify and communicate issues to Clients to help build and maintain relationship
• Manage exceptions and service failures proactively
• Work with your team to proactively learn how to spot quote and price truckload shipping opportunities (learning to prep for next level)

Requirements:

• Minimum 2 year of experience in Logistics
• BA/BS Degree with high GPA
• Client-facing experience preferred
• Excellent communication skills, both written and verbal
• Calm under pressure
• Self-managed and motivated

What we offer:

• Competitive compensation package
• Medical, Dental, Vision, Disability, Life Insurance, and 401K
• Advancement Potential
• Fun and energetic work environment
• Volunteer opportunities

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.