Pre-Sales Solutions Architect
The Team:
Fueling the technologies that drive our products and support our company’s infrastructure, the Technology team within our corporate team consists of talented developers, network architects, and IT experts who help make technology one of Morningstar’s core strengths. Though our technologists represent a range of skills and knowledge bases, they all view technology as a craft and care deeply about creating positive user experiences. From Agile methodologies to software as a service delivered from our private/public cloud, we push technology’s boundaries to build scalable, elegant solutions that help investors reach their financial goals.
The Role:
Morningstar offers real-time data for more than 14 million global instruments including equities, futures, options, commodities, and precious metals on every major exchange worldwide. Brokerage firms, banks, and other institutions power their systems with our tailored data feeds or monitor relevant trading movements using our market data application. The Technical Support Representative will work as part of our dynamic global support team supporting the real-time data business. Covering one of three shifts that cover from 7am to 7pm, the Technical Support Representative will provide assistance and support to our clients globally. Regular travel to client sides will be required.
Responsibilities:
- Assist the Sales and Client Support teams by understanding all aspects of the Market Data delivery – being able to talk confidently about our solutions, data and coverage.
- Provide ongoing technical training and support for the wider Morningstar group, helping Solution Specialists, Generalist sales and Implementation teams understand the market data products
- Support Sales in all pre-sales meetings providing all technical and product knowledge of the market data solutions – which should result in a solution being recommended
- Reporting to the Global Technical Support Team Leader of all new prospects regularly to ensure the pipeline of new customers is understood
- Assisting all new market data Clients implement Morningstar’s solutions correctly adhering to the correct standards
- Deliver outstanding customer service by responding to and efficiently resolving client issues and requests
- Investigate thoroughly all incoming queries and escalate to the relevant teams, providing regular follow-up
- Document all actions in CRM (Service Cloud) and create escalations for other teams in Jira
Requirements:
- Strong understanding of market data or experience in a similar field, working with larger quantities of data.
- Excellent written and oral communication, with excellent interpersonal skills.
- Excellent client service skills with a proactive approach, and take ownership of issues as they arise.
- Fast learner, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.
- Strong problem solving and analytical skills with high attention to detail, and excellent time management.
- Bachelor’s degree in a technical discipline.
- Fluency in a second business language is desirable.
Morningstar is an equal opportunity employer.
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