Professional Services Associate

| Chicago | Remote
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Professional Services Associate - Chicago or US Remote 

LogicGate is a venture-backed, Chicago-based technology company that needs YOU to help us as we continue to disrupt the wide world of GRC (governance, risk and compliance). At LogicGate, you’ll join a group of bright, welcoming people ready to learn, grow, and do the right thing for our customers. 

We are seeking an energetic Associate Consultant that has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a new business function and having a direct impact on driving customer implementation and adoption.

What you’d achieve 

  • Support post-implementation customer professional service requests end-to-end including requirements exploration, project management, solution execution, and completion
  • Provide ongoing subject-matter expertise and Risk Cloud product advice to help our customers grow and mature their GRC program over time
    • Support customers who are building additional applications on their own by providing guidance on design and build best practices
    • Strategize with customers on how to effectively make changes and updates to existing applications
    • Assist our customers with ongoing end user training and change management
    • Serve as an extension of our customers’ teams when needed to help with ongoing administrative, configuration, and content update needs
  • Collaborate cross-functionally with other LogicGate teams throughout the customer journey
    • Partner with the Implementation Services team to ensure a smooth handoff of the customer experience from onboarding and implementation to ongoing partnership
    • Support the discovery of additional customer needs and partner with the Customer Success and Relationship Management teams to drive additional customer investment in LogicGate professional services
    • Work closely with the Customer Success and Relationship Management teams to directly impact the success and growth of our customers
    • Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap
  • Build and maintain strong relationships with customers and become a trusted advisor throughout each professional service project
  • Listen intently to customer pain points and connect their needs to Risk Cloud product features, with a heavy focus on value creation
  • Become an expert user on the Risk Cloud platform and effectively speak about the product and our out-of-the-box content and resources, both within LogicGate and externally facing 
  • Conduct highly effective meetings with customers over web conference
  • Assist with implementation of new internal processes for the Professional Services team and provide suggestions for process improvements

The value you’d bring: 

  • Bachelor’s Degree
  • 1-3 years of experience in management consulting, risk advisory, or sales engineer roles
  • Experience in GRC, risk management, compliance, or audit preferred
  • Passion for SaaS applications – ability to understand the value and limitations of the Risk Cloud platform, front and back
  • Self-starter mentality – manage changes in schedule on a week-to-week basis to support other areas of the Customer Success and Services function when project work is light
  • Great people skills – ability to quickly understand your audience and tailor the right message to them
  • Ability to be agile and get quickly up to speed on a customer’s business and current presence in the Risk Cloud platform to effectively problem solve
  • Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are critical
  • A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help

This job is eligible for remote work in all states with the exception of Colorado.

WHAT WE OFFER

  • Work Environment
    • Regular cadence of communication organization-wide like monthly All Hands meetings.
    • Highly collaborative, cross functional environment leveraging all the right tools no matter your location.
    • Commitment to the growth of our employees through various frameworks including an Emerging Leaders Program.
    • Social activities (yes, even remotely!) where we can come together and celebrate all that we’ve accomplished like an amazing anniversary party or talent show!
  • Time Off; 33 business days in first year of employment
    • 16 Days PTO
    • 9 Company Holidays (Memorial Day, Juneteenth, Thanksgiving, etc.) PLUS two floating holidays annually
    • 6 Health Days (Mental & Physical)
    • Equitable Parental Leave Policy 
  • Healthcare
    • Blue Cross Blue Shield for Medical, Dental and Vision 
    • LogicGate covers 80% of employee premiums
  • Flex Rewards
    • Monthly funds on Benepass debit card to be leveraged by the employee (cell phone, streaming services, child care, dog walker, etc.)
  • Partial ownership of company through stock options

Here are just a few things we’ve been up to recently:

  1. We’ve secured $156M in total funding to help us continue our mission
  2. We earned our placement as the #1 GRC Solution on the G2 Grid - an honor we’ve received many times over!
  3. We were included on Built-In Chicago's list of Best Small Companies to Work For in 2020, Crain's Chicago Business 2021 Best Places to Work, and Chicago Tribune Top Workplaces 2020!

LogicGate is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing LogicGate employees will continue to work from home until it’s safe to return to our offices. When our offices reopen, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at a LogicGate office.

#BI-Remote

 

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    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
      • JavaLanguages
      • JavascriptLanguages
      • KotlinLanguages
      • PythonLanguages
      • TypeScriptLanguages
      • D3JSLibraries
      • AngularJSFrameworks
      • Spring BootFrameworks
      • AngularFrameworks
      • Neo4jDatabases
      • RedisDatabases
      • Google AnalyticsAnalytics
      • PendoAnalytics
      • WordpressCMS
      • IntercomCRM
      • SalesforceCRM

    Location

    We're located in River North with tons of trendy restaurants and bars. We're steps away from the brown line and a quick walk to red and blue line.

    An Insider's view of LogicGate

    What’s the vibe like in the office?

    The culture at LogicGate is always about “The team, the team, the team”. Everyone comes into work ready to make a positive impact on their work and the people they interact with. There is a big “open door” policy at LogicGate, which allows for employees from different teams to walk up to anyone, ask questions, and think collaboratively together.

    Tyler

    Software Engineer

    What does your typical day look like?

    As the Head of Strategic Alliances, everyday is unique! I am responsible for developing and building our channel partner ecosystem. I manage the relationships with our strategic partners who may be consulting firms, integration partners or associations. I love what I do and it’s a journey filled with innovation and iteration!

    Megan

    Head of Strategic Alliances

    How do your team's ideas influence the company's direction?

    We are constantly seeking to test, learn, and iterate upon ideas to find the best solutions to the challenges we face as a company. We listen intently as a leadership team to each individual in the company - and we appreciate that if we all are aligned on our vision, the best ideas will bubble up to the top.

    Jon

    Chief Product Officer

    How does the company support your career growth?

    Working at a high growth startup presents a lot of opportunities for all employees because there is so much to do. Personally, the cross-functional experience I am getting at LogicGate is helping me grow and expand my skillsets in areas that I have always been interested in.

    Dominick

    Sales Engineer

    What are LogicGate Perks + Benefits

    Culture
    Volunteer in local community
    LogicGate participates in an annual, company-wide service day. This year, we partnered with Junior Achievement and had students from a local high school visit us for workshops and networking session.
    Partners with Nonprofits
    LogicGate partners with nonprofits such as Junior Achievement and Beyond Sports.
    Friends outside of work
    Eat lunch together
    Intracompany committees
    LogicGate has several internal teams, including an Employee Engagement Team to plan fun, social events afterwork. We also have a service team that regularly shares local volunteering opportunities.
    Open door policy
    Team based strategic planning
    Open office floor plan
    Health Insurance & Wellness Benefits
    Dental Benefits
    BCBS-IL
    Vision Benefits
    BCBS-IL
    Health Insurance Benefits
    BCBS-IL
    Life Insurance
    BCBS-IL
    Wellness Programs
    Team workouts
    Our Employee Engagement team planned an internal fitness class taught by our very own teammates, who are fitness trainers in their free time! Teammates also regularly workout together after work.
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    We are excited to launch our new 401(K) Matching Program in January 2020.
    Company Equity
    Performance Bonus
    Commission and Bonus plans are included in our competitive compensation package.
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    In additional to our full-pay leave for both primary and secondary parents, we offer "flex weeks" to be used the first year of the child's life to help parents transition back to working full-time.
    Flexible Work Schedule
    Remote Work Program
    Vacation & Time Off Benefits
    Generous PTO
    Paid Holidays
    Paid Sick Days
    We call these Mental and Physical Heath days because we know both are important to our employees' well-being.
    Perks & Discounts
    Beer on Tap
    Casual Dress
    Commuter Benefits
    Company Outings
    Stocked Kitchen
    We offer snacks, coffee, and sparkling water. On Fridays, we enjoy wine and beer from the keg!
    Some Meals Provided
    We provide breakfast at the end of each quarter. Employees get free lunch on Wednesday! We also give a stipend to our remote employees, so they can enjoy their free lunch too!
    Happy Hours
    We have happy hours in our office each Friday!
    Pet Friendly
    Recreational Clubs
    Fitness Subsidies
    We provide a monthly allowance to employees that can be used for fitness and health, education, family and lifestyle, or charity.
    Professional Development Benefits
    Job Training & Conferences
    We give each employee an annual budget for professional development opportunities such as
    Diversity Program
    Cross functional training encouraged
    Promote from within
    Continuing Education stipend
    We offer each employee an annual budget for continuing education.
    Time allotted for learning
    We hold "Open Gyms" on Friday afternoons to educate employees about our product and place in the market.

    Additional Perks + Benefits

    Our mission is to invest in the wellness and growth of LogicGate employees by offering an inclusive program that covers the diverse needs of each family and household. To do this, we created a Flex Rewards Program, giving each employee a month budget to be used for any Fitness and Health, Education, or Family and Lifestyle needs.

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