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Sales Development Representative

Job Description

A great new opportunity at a great company.... see what we're all about!


At SilkRoad, it's all about the employees! We're all about flexibility and growth - yours and ours. This is the opportunity to build your career with a leader. At SilkRoad, you will play an important role in our success while working in a great environment that's loaded with talented professionals. This is your opportunity to join us!

SilkRoad is seeking a Sales Development Representative to generate new leads and contribute to the growth of the sales pipeline. The ideal candidate will be responsible for the following duties:

  • Identifies and contacts prospective clients to build the pipeline through a variety of methods including, but not limited to cold-calling, emailing, and mass email campaigns. Approximately 60% of time spent will be on the phones prospecting.
  • Achieves department standards for activity that includes:
    • Making a minimum number of quality outbound calls per day, of which a least 20% of those calls should result in quality conversations.
    • Scheduling a minimum number of new quality discovery calls per week.
  • Diligently and relentlessly follows-up on inbound leads to immediately engage with interested prospects.
  • Quickly learns SilkRoad's Lifesuite products and demonstrates appropriate level knowledge in order to introduce human capital technical solutions to prospective clients.
  • Documents all prospecting activities in CRM (Salesforce.com) and provides required BANT (Budget, Authority, Need, Timeline) information into each discovery call.
  • Collaborates with the sales and marketing teams to develop prospecting plays designed to increase pipeline.
  • Successfully manages time to ensure profiling, adding, and updating accounts and contacts daily, consistent follow-ups with prospects, while still meeting/exceeding minimum department requirements.
  • Must demonstrate strong working knowledge of Salesforce. 

Required Skills

  • Strong organizational and follow through skills with the ability to prioritize and meet strict deadlines.
  • Detail oriented with good analytical and problem resolution abilities.
  • Strong computer/technology skills including MS Office applications and internet.
  • Ability to develop and achieve professional goals.
  • Demonstrates a strong desire to compete and succeed.
  • Ability to develop new leads and new business opportunities.
  • Ability to quickly form and maintain positive business relationships while handling rejection professionally.
  • Ability to accept and rapidly apply coaching from direct manager 
  • Highly self accountable, has the ability to self assess and course correct as identified

Required Experience

  • High School Diploma or equivalent required; Bachelor's degree in a related field of study is preferred.
  • 1 year of account development or inside sales experience for software products and/or services is preferred.
  • 1 year of experience in prospecting and sales lead generation is preferred.
  • 1 year of experience developing and managing a sales territory and pipeline is preferred.
  • Previous experience using a CRM tool; Salesforce.com is strongly preferred and will take precedence over other CRM experience.
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We're located on Wacker Drive and Monroe Street on the Chicago River. The plaza provides a great place to soak up summer sunshine at lunch.

An Insider's view of SilkRoad Technology

What are some social events your company does?

We hold social events in the office often at SilkRoad. We have an awesome culture here, so we often have social events to celebrate birthdays, weddings, baby showers, etc. of employees in our Chicago office. We also always have social events when remote employees are in the Chicago office. For example, the other week we had a “game day” at the end


Inside Sales Representative

How do you collaborate with other teams in the company?

My role is to actively work with client company executive sponsors and their subject matter experts and to also play a unique role internally within SilkRoad. I collaborate internally with marketing, sales, services, product management & development to bring forth the client’s voice, industry knowledge/trends, best-practices, & thought leadership.


Talent Activation Director

What are SilkRoad Technology Perks + Benefits

Volunteer in local community
Paid day off to volunteer and office-based volunteer activities.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Disability insurance covers 60% of annual salary up to $10000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Flexible Time Off - SilkRoadies love the Flexible PTO policy. Flexible Work Environment - For most positions, you control where and how the work gets done.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
SilkRoad offers commuter spending accounts
Company Outings
Stocked Kitchen
Some Meals Provided
Occasional office lunches are provided.
Fitness Subsidies
Professional Development Benefits
Lunch and learns
SilkRoad hosts lunch and learn meetings throughout the year.
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Flexible Work Environment - For most positions, you control where and how the work gets done. Of course there are some jobs that do require more structure, particularly those that directly interface with our customers, but our overall philosophy is that you control your work dynamics and the results are what matter most.

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