Sales & Events, Senior Manager, Deployment & Onboarding
We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities in rankings based on information about recruiting and employment practices. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt offers comprehensive and competitive benefits for all associates. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards - whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you. Come meet the people with the Hyatt touch.
Hyatt Hotels Corporation seeks a senior manager, experienced in building and developing a high performing team, and experienced in sales & events system deployment and onboarding as part of the Global Hotel Operational Services Sales & Events team. You will build and develop a team of trainers who lead Sales & Events Operations colleagues at new hotel openings and delivery of new offerings globally. You will also work with leaders in other regions to ensure synergy, optimal resource deployment, and hotel Sales & Events colleague satisfaction.
Who We Are
Hyatt is proud to have a culture of care where coworkers become friends and family. Since 1957, our employees and our guests have served as the heart of our business and made Hyatt one of the best hospitality brands in the world, with more than 130,000 colleagues across more than 70 countries. As we continue to grow - we never lose sight of what's most important: People.
We are in a time of extraordinary transformation. Passion for personal travel combined with the explosive growth of the global business has underpinned our growth for years. Hyatt is at the epicenter of the evolution of travel - and we are looking for passionate change makers to be a part of our journey. When you join Hyatt, you will join a world of possibility.
How We Care for Our People
Well-being is the ultimate realization of our purpose - we care for people so they can be their best. We believe this focus on employees is the key to our success and we've earned a place on Fortune's prestigious "100 Best Companies to Work For®" for the last eight years, ranking No. 16 in 2021.
We're proud to offer exceptional corporate benefits which include:• Annual allotment of free hotel stays at Hyatt hotels globally• Flexible work schedule and location• Work-life benefits include wellbeing initiatives such as a complimentary Headspace subscription and a discount at the on-site fitness center• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption• Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture. We are committed to diverse hiring, supporting our communities, and supplier diversity. Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Respect, Integrity, Humility, Empathy, Creativity, and Fun. You enjoy working with a close fun team, are results-driven, and want a variety of opportunities to develop personally and professionally. As a leader you are expected to provide intentional coaching and personal and professional development of your colleagues.
This position leads the Sales & Events Deployment and Onboarding team across the Americas. This position is focused on successfully establishing the technology footprint of the hotels opening or acquired across the Americas. This involves managing the configuration of systems and onboarding Hyatt's new colleagues, so that they can deliver on Hyatt's brand promise of advancing care for our guests and customers and fulfilling the brand experience using Hyatt's technology. As Senior Manager, they are responsible for the development of the team, managing vendor relationships, and effectively interact with Corporate and Regional offices to understand current and future needs. The position will require management of multiple projects, priorities, and a fluctuating workforce. Interaction and relationships with other departments will be critical.
Additional responsibilities include • Effective daily interaction with Corporate and Regional offices to understand opening dates and the schedule of other activities (hiring of employees, implementation of other systems, setup of IT infrastructure, construction of the property) in order to manage the onboarding schedule. As well as to stay engaged in other activities that may be happening in the region that could be of importance to the organization.• Manage the creation and management of the onboarding schedule for each hotel• Liaise with hotel leadership to plan for a successful deployment and onboarding experience at the hotel, including but not limited to the number of training rooms needed, coordinate with global vendors on resource availability and distribute to all relevant parties (vendors, regional office, hotel, other implementation teams)• Implement training and development plans for each individual team member. Mentor and manage them through the phases of a career with GHT Onboarding and prepare them for promotion or a return to hotel operations• Cultivate and maintain a relationship with Hyatt's vendors across the Americas that implement and train the systems installed at new Hyatt hotels. This is done through regular meetings with management from each office to discuss ongoing and upcoming projects and needs
Experience Required:• Diverse hotel management experience in sales & events (7+ years)• Deep knowledge and experience with Hyatt's sales & events systems• Experience managing multiple initiatives (7+ years)• In-depth knowledge of core sales & events systems• Developing training & project planning and implementation (5+ years)• Hotel opening and acquisitions (5+ years)• While not a traveling job, this role could require travel regionally or globally to champion the deployment and usage of our product being deployed to hotel sales & events.
Experience Preferred: • Excellent communication skills• Fluency in more than one language, strongly preferred• Experience living or residing in countries in the Americas other than the U.S., ideal• Proven experienced leader of high performing teams, strongly preferred• Experience with Hyatt systems including but not limited to, Reserve, Opera PMS, Envision, PRIO, IDEAS
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.