Job Summary

The Sales Operations Coordinator supports Echo’s sales organization through two core functions; facilitate lead/account management within salesforce.com and support Echo’s Stations and agents. This role will report to the CRM Operations Manager. 

Responsibilities

• Support Echo Stations through various operational tasks
• Facilitate lead transfers, imports, and approvals in Salesforce.com
• Actively clean and update outdated or inaccurate information in internal sales systems 
• Execute Salesforce Reporting, Dashboards, and Pipeline management for Sales Reps and Managers
• Leverage Salesforce to track and report progress across various client segments including: large accounts, branch locations, agents & stations, and other major industry verticals
• Maintain, segment, and analyze CRM and marketing automation data
• Track inbound marketing activity and measure lead funnel conversion

Experience

• A minimum of 1 year of tenure at Echo, preferably in Sales or Operations role
• Strong knowledge of all Echo’s core systems and external software including Salesforce.com
• Proven experience and understanding of sales and sales processes
• Bachelor’s degree in Supply Chain, IT, Marketing, Business, or related field

Skills & Knowledge

• High level of interpersonal skills to effectively work with diverse groups including managers, sales reps and subject matter experts
• Highly organized and can prioritize projects to meet business objectives 
• Excellent verbal and written communication skills
• Proficient in data entry with a strict attention to detail 
• Fluent and accurate in Microsoft Office 
• Professional etiquette and excellent customer service 
• Ability to work independently and with a team
• Proactive, resourceful and flexible

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.