Sales Solution Engineer at Motorola Solutions

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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
Developed for law enforcement, by law enforcement, Vigilant Solutions has created the most comprehensive online platform for generating investigative leads for law enforcement agencies throughout the world. By combining an advanced suite of license plate recognition (LPR), facial recognition, parking, and ballistics technologies with unmatched analytics and exclusive content, our organization seeks to improve safety for both officers and communities alike. Vigilant Solutions helps law enforcement agencies to investigate crimes such as criminal homicide, forcible rape, aggravated assault, burglary, larceny, motor vehicle theft, arson, and kidnapping. Our platform provides law enforcement with intelligence to combat broader issues such as narcotics, gangs, organized crime, terrorism, and narcotics trafficking. A hallmark of Vigilant’s solution includes the ability for agencies to share real-time data nationwide amongst over 1,500+ agencies and tap into our exclusive commercial LPR database of vehicle detections – helping to set our platform apart.
Job Description

We are looking for a self-starter Sales Solutions Engineer to facilitate a connection between customers, sales, and product management, in order to ensure accurate, quick deployments of our solutions. The goal is to improve equipment distribution, customer satisfaction, and maximize customer retention. The Systems Sales Engineer will work very closely with Customer Success and Sales Management to help customers understand the value of our products and solutions.

The Sales Solution Engineer will manage presales opportunities and implementation of the identified complex projects. This comprises all stages of the projects, starting from scope definition until the final close of the project. The incumbent is responsible for the management of all aspects of the technical solution, customer requirements, and expectations within the projects.

Responsibilities include:

  • Estimating projects along with engineering of security systems that include Automated License Plate Recognition (ALPR), in both mobile and fixed environments across the Western United States.
  • Active involvement with any jobs assigned to them by the Customer Success Team and Sales Management Team.
  • Planning specifications, scopes of work, and additional documentation to ensure the accuracy of quotes
  • Attend and present at customer meeting that involves a more technical aspect
  • Performs Site walks (remote or onsite) to confirm solution requirements and assess the installation environment
  • Accurately describe the scope of work in terms the customer and partners understand
  • Work with installation teams on any discrepancies of the scope and/or estimate to ensure a successful project.
  • Navigate network environments that may affect the communication of our equipment (firewalls, VPN, security programs, electricity requirements, etc.)
  • Coordinate site surveys, third-party contractor installations, training and service calls with customers and post-sale support teams.
  • Basic troubleshooting of system failures that may be a result of hardware failure, network, or software configuration issues.
  • Cooperate with technical teams and share information across the organization.
  • Comprehend customer requirements and make appropriate recommendations/briefings.

Specific Knowledge / Skills:

  • 4+ years of Sales Engineering, Electronics Technician, System Technologist, System Manager, or Field Service experience.
  • Windows administrator, windows networking, TCP/IP, WiFi/Router configuration, IP device configuration, strong hardware, and software troubleshooting skills. 
  • Installation project management, coordinating with internal-external resources to see customer installation from conception to completion. 
  • Understanding of LPR Systems, IP based video surveillance systems, computer software, and hardware is ideal.
  • Able to train/demonstrate hardware and software product capabilities in a classroom-style setting.
  • Strong written and oral communications skills with the ability to present complex topics to technical and non-technical audiences
  • Willingness to think out of the box and challenge the status quo
  • Attention to detail and a flawless execution mindset
  • Exercises judgment in the selection of methods and techniques for obtaining solutions.
  • Ability to apply critical thinking skills to solve problems and make decisions
  • Manages difficult or emotional customer situations
  • Excellent customer service and communication skills.
  • Solicits customer feedback to improve service
  • Travel throughout Central US
  • City Government and Law Enforcement environment a plus.

Basic Requirements

Basic Requirements

  • 4+ years of Sales Engineering, Electronics Technician, System Technologist, System Manager, or Field Service experience.
  • This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. 

Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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