Salesforce Administrator at TransUnion
What We'll BringAt TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re – consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
What You'll Bring1-2 years of experience in Salesforce.com administration with 3-5 years of relevant work experience
Experience with configuring Salesforce CPQ, SpringCM CLM, Salesforce Communities, Salesforce High Velocity Sales, Eloqua, DocuSign, and/or Conga
High knowledge of all areas of business operations and Customer Relationship Management
Must be a critical thinker and have a strong business analysis/project management background, as well as possess excellent communication and organizational skills
Salesforce System Administrator certification
Bachelor's degree from an accredited University/College in Information Technology, Management Information Systems, Computer Science, or related degree
We'd Love to See:
Strong understanding of the Salesforce Lightning UI
Salesforce Advanced Administrator or Salesforce Platform Developer I certifications
Impact You'll MakeDevelop and/or lead operational initiatives including system administration tasks as well as resolving difficult issues and escalating them when necessary, and participating and/or leading meetings and design reviews, monitor task due dates and milestones, and ensuring that all project stakeholders are informed of project status, issues, etc. in a timely manner
Monitor inbound support requests, assigning and completing tasks as needed; track and report on overall status of cases in queue, and identify ways to streamline and automate common user support scenarios; provide post implementation support for complex projects and/or functions that have been developed or enhanced to ensure that they are working effectively and efficiently and that customers' needs are addressed in a timely manner
Interface with TransUnion personnel on complex requests, developing and understanding the internal customer's needs, defining business problems and devising solutions to system or process-related problems and issues, using in-depth knowledge of systems to develop detailed specifications to resolve those business issues and problems
Propose and help develop new and improved processes for Sales Automation in order to achieve a “360 degree view of customers” for TransUnion