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Senior Director, Sales Transformation Office

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

ServiceNow seeks a proven, experienced professional with sound go-to-market acumen to build a Sales Transformation Office and assume the lead position of the new team. The Sales Transformation Office is critical to the success of the overall Scale Now initiative as this office will drive the Change Management for each of the field sales automation efforts starting with the Customer Relationship Management (CRM) transformation—ServiceNow’s largest technology investment. To that end, the ideal candidate for the Senior Director of Sales Transformation Office is one who is passionate about making the world of selling, work better for sales with remit for dual servant leadership to both the respective Scale Now project team and to the end user stakeholders.

What you get to do in this role:

  • Lead an exciting group that includes field sales automation Transformation & Adoption Leads, a field sales Digital Adoption team, a field sales automation UX & Research team, and other like roles.
  • Ultimately owns architecting and delivering the change management strategy and plan across multiple lead-to-cash transformation programs.
  • Ultimately responsible for coordinating clearly, consistently, and deliberately across multiple teams to deliver successful change plan execution.
  • Ultimately accountable for assessing the impact to various field sales personas and spearheading the curation of the requisite commensurate communications and training.
  • Closely collaborate and partner with the broader Enablement and Employee Communications groups for change delivery.
  • Ensure ongoing stakeholder engagement and threaded sales persona engagement for UX feedback and validation on impact assessment, content creation, and delivery channels as well as to help drive adoption.
  • Evolve a solution adoption measurement system and cadence and formalize the review process which includes retrospective on what happened and why but more importantly factors the follow-on action plan.
  • Create linkage with Enterprise Operational Excellence Framework (OEF) and maintain synergy around transformation office principles and approach.
  • Implement embedded tool enablement through pragmatic use case expansion of WalkMe.
  • Provide “positive disruption” thought leadership and inspire a culture that continuously strives towards best practice and excellence.






Qualifications

To be successful in this role you have:

  • 12-15 years of field sales business partnering experience with a minimum Bachelor’s degree
  • Certified Change Management Professional (CCMP) or Program Management Professional (PMP) or equivalent a plus
  • Solid understanding of business issues/pain points and desired business outcomes
  • Effective at navigating a matrixed environment with strong cross functional, collaboration, and influence skills
  • Impeccable interpersonal and communications skills (listening, written, verbal, presentation, etc.)
  • Must be comfortable working in an agile environment and juggling competing demands
  • Purpose-driven team player
  • Highly proactive, planful, even anticipatory with a track record of taking ownership and delivering results

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JV19


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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