Senior Manager, Presales Solution Consulting at ServiceNow

| Chicago
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Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. 

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow. 


We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better.


The Solution Consulting (pre-sales) organization is a vital and well-respected part of the sales eco-system at ServiceNow who set and expect high standards regarding interactions with prospects and customers and also internally, with a focus on performance.

Due to rapid growth we are seeking a Senior Solution Consulting Manager to lead and manage a team of highly experienced Presales Solution Consultants.  The manager will have strong influencing and networking skills in order to connect the team to the outside world and ensure that the region is appropriately represented at an Area level.  The manager will also bring the gravitas and experience to coach and develop senior individual contributors.

Drive Results

  • Driving growth of the business in line with corporate goals
  • Review resource alignment, SC workstreams/engagements activities, planning for specialized coverage for all major sale activity areas (direct and indirect)
  • Participate as a stakeholder in territory reviews, resulting in exceptional customer intimacy of the key opportunities and validate the pipeline.
  • Previous experience of mobilizing talented teams to sell to business people, outside of IT in major verticals
  • A thorough understanding of the SaaS market space, the provision of cloud solutions and a full working knowledge of services from a business perspective.

 Lead Change

  • Being recognized as a strong leader by your peers, direct line reports and the organization
  • Provide real time coaching leadership to the field pre-sale advisory solution consultants, focused on supporting all sale activities in the sale district assigned.
  • Extensive experience and demonstrable track record of leading exceptional talent
  • Ability to motivate and inspire a growing team of exceptional Solution Consultants

Win as a team

  • Build an effective network across all areas of the company and develop deep relationships with sale counterparts.
  • Demonstrable evidence of coaching, mentoring and leading a team of highly valued individual contributors

Grow team and self

  • Attraction, retention & development of key employees
  • Enabling the team and diversifying the portfolio into our defined accounts
  • Coaching the team to retain and upsell in key focused accounts
  • Drive recruitment, hiring, development and retention of exceptional Advisory Solution Consultants to fill staffing requirements within a defined territory

What you get to do in this role:

  • Partner with Regional Sales Director to develop effective GTM strategies.
  • Lead Pre-Sales team focused on achieving tangible customer outcomes.
  • Create Pre-Sales individual and team development plans.
  • Operate in a matrixed environment.
  • Lead cross functional teams to achieve common goals; internally and externally.
  • Be a player-coach when required based on needs of the team.
  • Act as executive Pre-Sales contact within strategic customers.
  • Combine your business, sales and technical acumen to help lead teams to achieve customer goals.
  • Hep ServiceNow achieve its next phase of growth!

In order to be successful in this role, we need someone who:

  • Understands needs of regional sales organization and develops executable plans for achievement.
  • Develops team according to demands of business and according to individual professional goals.
  • Develops and maintains a recruiting pipeline.
  • Ensures proper alignment and effective utilization of skillsets with sales region.
  • Communicates effectively. Strong verbal and written communication skills are required.
  • Is comfortable coaching, mentoring, and leading individuals and teams.
  • Possesses a strong emotional quotient at all times.
  • Has executive presence.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.




ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement


Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project Manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative Director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief Product Officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software Engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
Paid industry certifications
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