Senior Salesforce Administrator
Senior Salesforce AdministratorAbout Beyond Finance
Beyond Finance is committed to reducing the stress of customers facing the burden of debt. Our leadership team has extensive experience and expertise in the financial services and debt management marketplace. We are currently in the process of reimagining our technology platform and operational processes to emerge as a technology company providing debt management solutions to our customers. If we get it right, we’ll help free folks from debt and that’s a great reason to come to work everyday.
Hiring During the Pandemic
Beyond Finance is committed to employee health and safety. We’ve built and implemented a plan to conduct remote interviewing and onboarding. Although we’d like to get back to the office one day, we’re committed to doing so in a safe, responsible manner to ensure minimum risk for our employees and their families.
About The Role
Beyond finance a financial industry leading firm is looking for a leader of its production Salesforce environment. You would manage a Salesforce Lightning environment for 500+ users and be responsible for day-to-day performance, upgrades, operational maintenance, security, roadmap, data loads, integrations, and tuning of the organization. You would also lead a small team of Salesforce Support Specialists and Administrators to support the company and collaborate with the Salesforce development team.
What You’ll Do
- Coordinate, configure, and deploy highly secure and scalable solutions using the Salesforce platform across multiple sandboxes and environments in accordance with industry best practices and organizational change management standards.
- Administer our Salesforce organization including users, data, and security
- Maintain Salesforce native and custom objects, page layouts, validation rules, workflows, alerts, third party integration, security settings including internal and external sharing rules
- Debug production Salesforce issues as they arise
- Evaluate Salesforce.com releases and enhancements and plan for rollout and org impacts/benefits. Analyze, prototype, test, and help drive the adoption of new features
- Perform analysis on record data to maintain data integrity and eliminate record duplication
- Monitor key enterprise systems to enhance system performance and avoid service interruptions. This includes building alerts and notifications from system events as well as providing support (both during normal hours and after hours) for any triggered alerts.
- Document procedures for installation, upgrades, customizations, system flows, and data flows.
- Assist team by providing design expertise for system upgrades and integrations
- Work on Help Desk tickets with Salesforce Support and Tech Support teams to resolve technical issues
- Mentor and coach members of the team and contribute to their ongoing career development
- Review Salesforce system release notes, organize task force meetings, and manage release updates
What We Look For
- 5+ years experience of leading Salesforce administration in a 500+ user environment
- Advanced experience with Salesforce Lightning, Sales Cloud, and Service Cloud
- Good understanding of Salesforce integrations with AWS environments, ideally with experience utilizing Heroku Connect
- Ability to write Apex code, optimization and debugging of production objects
- Experience with document generation tools such as Congo and Nintex in a Salesforce environment
- Experience with cloud-based call center integrations such as Five9, 8x8, or Cisco with Salesforce
- Experience with enterprise monitoring of Salesforce production organizations
- Bachelor’s degree in engineering or additional work experience
Good to Have
Salesforce Admin (201) and/or Advanced Salesforce Admin (301) certifications or any Developer Certifications in Sales Cloud and Service Cloud.
We offer:
- Flexible PTO
- 401k with company match
- Health, dental, vision, and commuter benefits
More importantly, our team spirit and culture are what really sets us apart as a company. We’re a world-class financial technology company that loves what we do…and we have fun doing it!
*Beyond Finance is an equal opportunity Employer*
Under the California Consumer Privacy Act (“CCPA”), Beyond Finance is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.