Strategic Digital Account Director 

At Eight Bit Studios, we specialize in mashing up User Experience, Design and Development in fun new ways. With the support of Accounts, Project Management and New Biz we create awesome, people-friendly digital products. When you join Eight Bit, you will get a chance to collaborate with some of the nation’s most interesting business and product leaders, as we take care to vet our client work so it aligns with our team and company values. We are on a mission to craft amazing apps and websites with empathy.

OK, so where do you fit in? 

As our Strategic Digital Account Director you will be responsible for directing an organic growth strategy across new and existing accounts ($500K - 4MM). This includes vision setting with the client, account planning and strategy, identification of key growth opportunities, proactive client value creation and overall financial health of accounts within your portfolio.

We’re looking for a team leader and client partner who is super adaptable and can collaborate closely with our New Business and Project Management teams to transition projects from sales to internal teams, track and report on key project milestones, strategy and scope, and continually delight our clients! In this role:

You will actively participate in pre-research, strategy consultation, SOW review, and follow-up sessions with our new and existing clients to make sure the process is collaborative and communicative from the start. 

You will help manage the project handoff from our new business team to the project managers by leading our internal project kick-off meeting and ensuring our internal teams understand the high level features of the project, as well as what success will look like to our client partner. 

You will continue to be involved through ongoing strategy and research phases by working with the Project Manager to capture scope changes and following up with clients to ensure the overall strategy is on track.

Through it all, you will keep a great communication channel open by conducting weekly check-ins with all stakeholders, work closely with the PM’s on project issues, keep a hawk eye on the project scope, and be a champion of empathy for both the team and the client partner. 

Are you still with us? Great, now here’s what you need for the role: 

• 7-10 years relevant experience in a client facing, business centric role (project/account management, strategy, sales, etc).

• Experience working with mid-to-enterprise sized clients on digital products and the ability to identify our clients business goals and growth opportunities.

• Demonstrated ability to coach, initiate change, and collaborate across groups - both internal and on the client side.

• Ability to identify, pursue and convert new business opportunities within your account portfolio.

• Experience working with in-house, cross functional digital teams (User Experience, Design and Technology) on multiple projects - Direct digital agency experience is strongly preferred.

• Confidence to represent Eight Bit Studios as an industry leader in Chicago

• Strong problem solving skills, creative instincts, and a passion for building long term client relationships.

And here’s why we think working at Eight Bit is all that and a bag of chips:

We recognize that the key to our ability to deliver on great digital products is tied to creating an inclusive environment where people can do their best work. We care a great deal about balancing our culture and work/life stuff so our life-friendly employee benefits package includes comprehensive medical, dental, 401k, generous vacation time, parental leave, and flexible work schedules along with super fun cultural activities, and an open and supportive remote work environment.

We take equality seriously.

Eight Bit Studios is proud to be an equal opportunity workplace and is committed to equal opportunity employment without regard to race, religion, color, gender (including gender identity, change of sex and transgender status), sexual orientation, age, disability, ancestry, national origin, military or veteran status, marital status, genetic information or any other characteristic protected by applicable law.