project44
Our mission is to usher in a new era of trust and predictability to transportation and logistics.
Chicago, IL

Technical Account Manager

| Chicago
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Why project44? 

Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there! 

  • Take an inside look into our culture!  
  • Ranked 2nd most innovative company by FreightWaves three years in a row 2021, 2020, 2019  (right after Amazon who is our customer)
  • “Best Places To Work” by Built In Chicago  
  • Our culture is more than a ping pong table, but we do host quarterly ping pong tournaments! 

project44 is growing very quickly, and we need a Technical Account Manager in Europe to work with our clients building a relationship to make the implementation a success and show them all the continued benefits of project44 software. This needs to be an experienced individual that can work with clients and be a leader for other project44 employees. 

Technical Account Manager

  • Manage customers through implementation and post go-live to ensure dedicated success, support, and value is being delivered
  • Support customers through change management activities, workflows, and business processes to drive highest possible value being delivered, and customers meeting their goals
  • Act as a subject matter expert on both project44 and major TMS systems/workflows, to guide customers on best practices and path to success
  • Interface with internal product and engineering resources to communicate customer impact / drive change 
  • Manage financial metrics and enable pre-sales activities to support account expansion plans 
  • Present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
  • Facilitate standard project management methodology, including, but not limited to:
    • Leading kick-off calls - remote (sometimes on site) sessions providing overview of project44 and outline of the implementation project.
    • Technical deep dive – review the APIs in detail, consulting with customer to provide best practices and most efficient set up of the APIs.
    • Providing input on test plans – work with the customer to develop a comprehensive list of testing scenarios.
    • Training – remote (sometimes on site) training sessions tailored to the end user.
    • Weekly status meetings – weekly calls with customers to review progress, obstacles, upcoming tasks, etc. Weekly status to be logged within Salesforce reporting.
    • Post-implementation hyper care – ensure the implementation is a success, before transitioning the account to our customer success team.
  • Configure the project44 platform to enable customers to reduce time to value with project44 APIs.

Requirements & Preferred Skills

  • Experience as a program/project manager at a big four consulting firm or at an enterprise SaaS company 
  • 3-5 years of customer-facing experience in:
    • Customer integrations/implementations, or
    • Software systems delivery, or
    • Technical project management
  • Experience working with Salesforce, JIRA, Confluence, PowerPoint, and Excel
  • Technical knowledge and experience working with at least one of the major TMS (OTM, BluJay, Mercury Gate, Blue Yonder, SAP, etc.)
  • SaaS or software and/or logistics industry experience, preferred
  • Ability to work autonomously as well as in a team setting
  • Strong oral and written communication skills, people skills, and presentation skills
  • Responsible for multiple projects at once, with varying stages of implementation; must be highly organized with a strong sense of urgency to meet deadlines
  • Depending on size of customer and project, travel to customer site in order to kick off project, lead design and testing sessions. 

About project44 

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences. 


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Where we are

Located in the iconic art deco Merchandise Mart on the Chicago river and central to high energy restaurants, retail, and accessible public transit.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ReactLibraries
    • SpringFrameworks
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What are project44 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within

An Insider's view of project44

What’s the vibe like in the office?

When I interviewed, I was instantly attracted by the company culture, its ambiance, liveliness, and healthy vibe. I was impressed with the charisma and enthusiasm of every person I met. Our teams are highly motivated and diverse talent bringing unique experiences and knowledge with them. The vibe is upbeat driven collaboration!

Ravneet Sidhu

Senior Software Engineer in Test

How do you collaborate with other teams in the company?

From the start, I could tell that project44 was special; we're a group of really smart people who come together with the ability to experiment, try new things, and collaborate.

Portia LaMotte

Digital Marketing Manager

How does the company support your career growth?

There is no set track for career growth so you can take advantage of a lot very quickly. You can work on different projects and teams, develop new processes, build and improve something internally - you are able to advance and get real hands on experience.

Nate Puskaric

Strategic Account Executive

What is your vision for the company?

We are ultimately building a world supply-chain network that fits within a much broader vision of applying modern technology, data science, and data flow technologies to an industry that's as old as time.

Will Hansmann

CTO

What are some social events your company does?

I love being apart of our Culture Committee. If you have an idea, you're encouraged to share! The committee includes team members across the company and we regularly host events like potlucks, lunch and learns, company outings, volunteer events, intramural sports, & happy hours. The people that I work with are the best- never a dull moment.

Marc Harland

Carrier Onboarding Lead

project44 Jobs in Chicago
29

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Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Project Mgmt
Sales
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Enterprise Account Executive

project44
Remote
22 hours ago
+40
As the Enterprise Account Executive you will be responsible for growing our Enterprise customer base in a specified region developing and executing the sales plan and managing the sales forecast and opportunity lifecycles to consistently meet and exceed quarterly and annual targets. You will bring energy and passion representing project44 in the field, educating prospective customers on the business value that our advanced visibility platform can unlock and has already delivered to some of the largest enterprises in the world.

Senior Product Designer

project44
Chicago
3 days ago
+40
Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!    Why project44?   Take an

Digital Marketing Specialist

project44
Chicago
3 days ago
+40
Why project44?  Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!   Take an inside

Implementation Specialist

project44
Chicago
4 days ago
+40
We are looking for an Implementation Specialist to deliver a world class implementation experience to our incredible customers! You will work alongside sales, support, and customer success to manage post-contract integration projects across a variety of platforms, meeting agreed timelines and maximizing customer satisfaction. You will be coached and mentored by an awesome team of experienced solutions architects. 

Software Engineer

project44
Chicago
5 days ago
+40
project44 is looking for a Software Engineer to join our engineering team in downtown Chicago. You will work in a fast-paced Agile environment designing, building, and implementing scalable micro-service systems consumed by companies around the world. 

Principal Software Engineer

project44
Chicago
5 days ago
+40
Why project44?  Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!   Take an inside

Director of Product Experience Design

project44
Chicago
6 days ago
+40
We’re seeking a product experience design leader to own the vision and design of all product user experiences at project44. You'll be both a player and a coach, managing other designers while designing for critical cross-functional projects end-to-end. Come join us in radically changing the global logistics and supply chain industry!

Solutions Analyst

project44
Chicago
1 week ago
+40
Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!   Why project44?  Take an inside

Executive Travel and Events Manager

project44
Chicago
1 week ago
+40
Why project44?  Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!   Take an inside

Associate Software Engineer

project44
Chicago
1 week ago
+40
Why project44?  Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!   Take an inside

Technical Account Manager

project44
Chicago
1 week ago
+40
Why project44?  Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!   Take an inside

Sales Enablement Manager

project44
Chicago
1 week ago
+40
You are passionate about sales, SaaS solutions, and helping sellers be the best they can be! You are looking for your next roles as a Sales Enablement Manager. You will evaluate the existing sales onboarding program, tools, initiatives, content, and take it to the next level! You thrive in a fast-paced environment where every day there is a chance you will be pulled into something new! You’re excited to create and maintain the Sales Enablement tactics portfolio and best sales practice framework that will be followed by the sales organization.

Sr. Software Engineer

project44
Chicago
1 week ago
+40
project44 is looking for a Senior Software Engineer to join our engineering team in downtown Chicago. You will work in a fast-paced Agile environment designing, building, and implementing scalable micro-service systems consumed by companies around the world. 

Director, Strategic Carrier Engagement

project44
Chicago
1 week ago
+40
Why project44?  Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!   Take an inside

Helpdesk Support - Part Time

project44
Chicago
1 week ago
+40
project44 is seeking a Helpdesk Support , to join our team in downtown Chicago! You'll help support our global support organization in tier 1 tech related tasks. If you consider yourself an empathetic, independent, collaborative individual with a knack for troubleshooting IT problems, keep reading!

Carrier Program Manager

project44
Chicago
1 week ago
+40
We are looking for a Carrier Program Manager to educate and manage carriers as they build out a suite of connectivity options for project44 to integrate, maximizing value to project44’s shipper and third-party logistics (3PL) customers. As the Carrier Program Manager, you will be responsible for leveraging existing, and creating new, carrier relationships, educating carrier executives and leaders and managing their program implementation.

Pricing Analyst

project44
Chicago
1 week ago
+40
Why project44?  Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!   Take an inside

Technical Program Manager

project44
Chicago
2 weeks ago
+40
 You are looking for your next position as a Technical Program Manager and get excited about leading large-scale, cross-functional initiatives within our product teams. You are passionate about seeing programs through the beginning to the end, ensuring a better workflow and more effective communication. You enjoy working closely with Executives, Product Managers, and key company Stakeholders to drive critical programs and activities across the company. 

Director, People and Culture

project44
Chicago
2 weeks ago
+40
Why project44?  Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!   Take an inside

Director Global Tax

project44
Chicago
2 weeks ago
+40
Why project44?  Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!   Take an inside

Sr Solutions Engineer

project44
Chicago
2 weeks ago
As a Sr. Solutions Engineer, you will consult directly with prospective customers, learning their business, their industry, technical requirements and competitive landscape.  You will leverage your technical, product, and industry expertise to sell project44 solutions that enhance productivity and create new levels of supply chain visibility. You will collaborate with our sales teams to define, design, and detail the technical aspects and feasibility of integration with project44's SaaS solution. You will deliver solution workshops, product demonstrations, technical education, Proofs of Value and other technical accelerators. You will become the trusted technical advisor for our customers, designing solutions, answering technical questions, and facilitating project44 solution deployment for new customers.

Inside Sales Executive

project44
Chicago
2 weeks ago
Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!    Why project44?   Take an

Event Specialist

project44
Chicago
2 weeks ago
Why project44?  Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!   Take an inside

Technical Project Manager

project44
Chicago
3 weeks ago
We are looking for a Technical Project Manager to help drive the most important projects our company is working on! You will be working with leadership across technology and the entire business to ensure projects are delivered on time and on budget. You will report directly to the CTO and will have a key role in driving the success of project44!

Business Analyst (Customer Success)

project44
Chicago
3 weeks ago
You are looking for your next role as a Technical Business Analyst to deliver a world class experience by analyzing data quality within the project44 carrier network and working closely with internal stakeholders.You will work alongside sales, support, and customer success to manage post-contract integration projects across a variety of platforms, meeting agreed timelines and maximizing customer satisfaction.  You’re passionate about the experience of our customers and will relentlessly identify ways to deliver value throughout the implementation process. You are someone who prides yourself on organization and the ability to keep track of competing priorities in a fast paced environment. Technology excites you and you wake up everyday eager to expand your technical skills and understanding.

Product Experience Designer

project44
Chicago
3 weeks ago
We’re looking for an experienced Product/UX Designer to bring the passion, work ethic and expertise needed to research and design key product initiatives at a fast-growing tech startup. You will work as a member of a highly motivated team responsible for managing the complete product lifecycle to ensure success in terms of both revenue and the timely release of new products and capabilities.   This is a full-time position that will involve executing user research, designing workflows, wire-framing and working directly with customers and developers. The Product Experience Designer will be become proficient in our growing suite of applications and have a clear understanding of the business processes driving the usage and interaction with the web-based applications. 

DevOps Engineer

project44
Chicago
3 weeks ago
You would be joining our fast-growing DevOps team in downtown Chicago! You will help evaluate and choose emerging technologies - containers, auto-scaling, self-healing capabilities, performance and code quality tooling, etc. You would determine the right tool for the right task. You will analyze and improve the reliability, scalability, and efficiency of our systems through both automation and code development within the dev teams. You’re an empathetic engineer who will drive DX (Developer Experience) improvements through automation and standardization - (Push button deployments, Automated Rollbacks). You will champion security practices and protective design. Lastly, you will triage platform issues responding to automated alerts/pages, perform advanced troubleshooting and monitoring of our systems to ensure SLA and capacity requirements.  

Staff Software Engineer

project44
Chicago
3 weeks ago
Why project44?  Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!   Take an inside

HRIS Business Analyst

project44
Chicago
3 weeks ago
This person will serve as the functional business systems analyst for the global HRIS department providing ongoing analysis and support for global data, reporting and development needs for our selected HCM, Payroll, ATS and LMS systems. The HRIS Analyst will support new and existing system data, functionality, workflows and reporting.