Salesforce Support Manager

Come join us at NPD – we’re among the world’s leading market research firms and find ourselves at a very exciting time in our history. We provide market intelligence and strategic guidance to the world’s largest retailers and the manufacturers who fill their shelves. A key to our growth strategy is a focus on providing advanced modeling and solutions to increase the impact we can have for our clients. NPD offers a career filled with innovation and opportunity that is unique in the market research community and ideal for the creative and ambitious business research experts who join our family.

Be the first of your friends to declare, “I love where I work!” and actually mean it. Have fun and work hard with some of the best and brightest in the market research industry. NPD is one of the leading market research providers in the world. We offer competitive market research and intelligence to our customers and many of the world’s largest companies. In addition, NPD offers a career filled with innovation and opportunity to the forward-thinking problem solvers who join our family.

Support Manager Salesforce.com Administrator NPD is one of the leading market research providers in the world. The NPD Group provides market information and advisory services to help our clients make better business decisions. In addition, NPD offers a career filled with innovation and opportunity to the forward-thinking problem solvers who join our family. 

Position Overview

The Support Manager for Salesforce.com will serve as a valued business partner to the commercial teams as well as a key member within the FP&A group. He/She will provide day-to-day end user support to the Salesforce.com Global System Administrator who is responsible for a 600 plus user-base. He/She will liaise with all of NPD’s Business Units and cross functional teams to provide Salesforce support and assist with driving adoption throughout the organization. In addition, he/she will be assigned special technical projects related to Corporate Sales Operations objectives. The successful candidate must be passionate in supporting the adoption and value of NPD's Salesforce.com system. 

This position is located in Port Washington, NY or Chicago, IL.

Key Responsibilities

• Providing global day-to-day end user support. 

• Performing basic system configurations such as working with custom objects, triggers and workflows.

• Assist with system maintenance.

• Driving end user adoption, value, and ROI.

• Help to deliver timely, accurate and actionable business information.

• Developing business intelligence reports and/or dashboards to track items such as pipeline/forecasts, trends and growth. 

• Developing and conducting training sessions and updating training materials.

• Keeping abreast with new Salesforce features and functionality and providing recommendations for process improvements.

• Manage special projects as assigned. This includes sales compensation administration and tracking, annual and monthly revenue tracking and reporting, ad hoc reporting, and contract processing.

Requirements

• 3-5+ years’ experience in administering a Salesforce.com system. 

• Salesforce certification in either administration or development is a plus.

• APEX development knowledge desired.

• Must have knowledge of relational databases.

• Knowledge of .NET, JAVA, C#, HTML and/or Java Script a plus.

• Excellent written and verbal communication skills.

• Strong presentation and training skills.

• Strong problem solving skills and be able to apply creativity to improve processes.

• Must have attention to detail, a commitment to quality and be customer focused.

• Must be able to work in a fast paced environment and have strong time management skills.

• Strong project management skills to manage lifecycles of small to large scale projects.

• Proficient with MS Office (Excel, Word, PowerPoint).

• BA/BS

Teamwork 

To be successful in this role you must work effectively with colleagues across the organization regardless of level or role. This position requires a positive, energetic “can-do” attitude and willingness to both ask for and generously give help to colleagues. It also requires a willingness to be flexible and comfortable with sometimes rapidly shifting priorities and demands. 

*NPD is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer.

Company Description

The world around us is changing. Retail is in a state of major transition, and consumers have more options than ever. As a leading provider of global information and advisory services, NPD is at the forefront of helping our clients, the world’s biggest brands and retailers understand and profit from these changes.

Since 1966, we have been helping businesses track industry trends and understand their customers in order to get the right products in the right places for the right people at the right prices. We serve more than a dozen industries including consumer electronics, entertainment, fashion, food / foodservice, toys, video games, and more.

We want to lead manufacturers and retailers on collaborating via the effective use of our information in line reviews and joint business planning.

To apply to this position click the following link:

https://hire.jobvite.com/j?aj=ojLk1fw9&s=LC