Provides 24/7 operational and technical support for the DISA Enterprise SATCOM Gateway Services mission. Monitors network events, manages customer tickets, configures and troubleshoots IP networking and SATCOM equipment, supports remote customer access, validates baseline configurations, and coordinates issue resolution with gateway facilities and deployed operators. The role requires rotating-shift availability, an active Secret clearance, DoD 8570 IAT Level II certification, and experience with SATCOM architecture, authorization documentation, encryption devices, and FM-TDMA hubs.
We are seeking a mission-ready SATCOM Network Support Specialist to support the Defense Information Systems Agency (DISA) Enterprise SATCOM Gateway Services (ESGS) mission at Hill AFB, UT. This role provides 24/7/365 technical and operational support to tactical customers accessing DoD gateway facilities, working across an extremely complex IP-based SATCOM network. Candidates must be dependable, operationally disciplined, and comfortable supporting rotating shifts in a mission essential environment.
Key Responsibilities:
- Monitor network events and element management failures in real time (24x7x365).
- Create/update tickets in DISA ticketing applications for customer issue tracking and resolution (Baseband, IF, RF).
- Configure/troubleshoot routers, switches, firewalls, and voice equipment.
- Configure/support IP satellite modems; issue option/boot/RSP files.
- Remotely access/de-access customers into IP/SATCOM networks.
- Troubleshoot SATCOM/IP issues with gateway facilities and deployed operators.
- Verify equipment remains in baseline configuration.
- Provide remote gateway configurations using SAA/GAA authorizations.
Requirements
Basic Qualifications:
- HS diploma + 2–4 years of relevant experience.
- Active Secret clearance.
- DoD 8570 IAT Level II certification (Security+ CE or equivalent) by start date.
- Ability to work rotating shifts in a 24/7 operations environment.
- Moderate experience/knowledge in one or more: SAA/GAA documentation, MILSATCOM encryption devices, SATCOM architecture & signal flow.
- Ability to manage IP over SATCOM using iDirect/Linkway/EBEM or equivalent FM-TDMA hubs.
Benefits
Core Benefits:
- Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
- Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
- Payroll: Paid Bi-Monthly.
- 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
- Individual or company-wide performance and recognition awards (Quarterly
Health Benefits:
- UNITED HEALTHCARE PPO, extensive national coverage.
- INCLUDES: Medical/Dental/Vision/HSA.
- Eligible on the first of the month, immediately after the start date.
- Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.
Quality of Life Benefits:
- Training & Career Development Reimbursement of Tuition and training needed to support career development.
- $150 monthly reimbursement contribution paid monthly towards parking expenses.
- Receipts must be submitted by the close of business on the 25th of each month.
- Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.
Special Benefits:
- Performance bonus – Project-based
- Yearly bonus – Company based
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