seoClarity
Senior Account Manager, Expansions & Renewals (SaaS) (Chicago-based)
seoClarity is seeking a highly polished, commercially driven, and SaaS-experienced Senior Account Manager, Expansions & Renewals (SaaS) (Chicago-based) to join our growing team in our downtown Chicago office. We’re looking for someone who has successfully owned renewal, retention, upsell, cross-sell, and customer growth motions within a B2B SaaS environment and knows how to build long-term value across complex customer relationships.
If you have a strong SaaS account management background, enjoy building trusted customer relationships, understand how to uncover expansion opportunities, and are excited by the evolving role of AI in search, content, and enterprise marketing, this role is for you!
Senior Account Manager, Expansions & Renewals (SaaS) Perks & Benefits
- Competitive Compensation: $75,000 to $85,000 base salary, complemented by a bonus plan that brings total on-target earnings to approximately $102,000.
- Robust Benefits Package: a well-rounded package designed to support your health, financial security, flexibility, and long-term growth, including major medical, dental, and vision coverage, company-sponsored life insurance, a 401(k) with company matching, commuter benefits, generous PTO, paid sick time, and company holidays.
- Perks That Support You: a continuous learning stipend, paid parental leave with extended work-from-home flexibility for new mothers, company-wide celebrations, and an annual global summit that brings teams together.
- Snack & Beverage Fuel: a fully stocked kitchen with snacks, drinks, and grab-and-go options to keep energy high and focus sharp throughout the day.
- In-Office, Hybrid Schedule by Design: Our team comes together in our Downtown Chicago office Tuesday through Thursday for high-impact collaboration, with Mondays and Fridays reserved to focus on remote work. Explore building amenities and photos HERE
- Convenient Downtown Access: easy access to major commuter options, including nearby CTA train and bus routes, Ogilvie Transportation Center, and Union Station.
- On-Site Dining & Everyday Convenience: enjoy access to Market Creations, a convenient on-site café/restaurant, along with lobby services including a sundry shop, ATM, and FedEx Office.
- Modern Building Amenities: the building features a newly upgraded amenity floor with the Connect 101 Lounge, flexible collaboration areas, conference space, and a game room for casual breaks or informal team connection.
- Fitness & Commuter-Friendly Perks: tenants have access to FIT 101, a fitness center with cardio equipment, free weights, Peloton bikes, locker rooms, showers, towel service, and Cycle 101 secure bike storage.
- Community & Tenant Experience: tenant programming, shared amenity spaces, and unique building features such as its on-site beehive sustainability program.
Senior Account Manager, Expansions & Renewals (SaaS) Requirements
- Bachelor's degree in business, Marketing, Communications, Technology, or another related field.
- 5+ years of experience in a similar B2B SaaS account management, renewals, expansion, customer growth, or strategic account role is required.
- Direct SaaS experience is required. Candidates must have experience managing existing software customers, recurring revenue, renewals, account growth, upsell/cross-sell opportunities, and customer expansion motions.
- Proven success owning and growing a portfolio of existing SaaS accounts, including renewal management, retention strategy, expansion identification, pipeline development, and revenue forecasting.
- Experience working with mid-market, enterprise, or strategic customer accounts with multiple stakeholders, departments, decision-makers, and buying influences.
- Strong understanding of recurring revenue models, ARR/MRR, renewal timelines, contract value, expansion pipeline, churn risk, adoption signals, customer health, and account planning.
- Ability to identify meaningful upsell and cross-sell opportunities by understanding customer goals, platform usage, business challenges, team structure, and future growth opportunities.
- Excellent relationship-building skills with the ability to develop trust across executive sponsors, day-to-day users, marketing leaders, SEO leaders, digital teams, procurement contacts, and cross-functional stakeholders.
- Strong presentation and communication skills with the ability to clearly connect product capabilities, platform adoption, usage trends, and business outcomes.
- Experience using CRM and sales/customer systems to manage account plans, renewal timelines, pipeline activity, forecasting, notes, next steps, and customer communications.
- Strong curiosity around AI, generative AI, AI search, answer engines, LLMs, automation, enterprise SEO, and the changing ways brands are discovered online.
Senior Account Manager, Expansions & Renewals (SaaS) Responsibilities
- Own renewal, retention, and expansion outcomes across an assigned portfolio of existing seoClarity customers.
- Build and execute strategic account plans focused on customer value, adoption growth, renewal readiness, stakeholder expansion, and long-term revenue growth.
- Manage the full renewal process for assigned accounts, including timeline management, stakeholder alignment, risk identification, pricing conversations, contract coordination, and close execution.
- Identify, qualify, and close expansion opportunities tied to additional users, teams, business units, product capabilities, data needs, AI-powered workflows, and broader platform adoption.
- Lead thoughtful customer conversations that connect seoClarity’s platform capabilities to measurable business outcomes, including search visibility, content performance, AI search readiness, workflow efficiency, reporting, and enterprise SEO scale.
- Use customer usage data, engagement signals, business goals, and stakeholder feedback to identify renewal risk, expansion potential, and opportunities to increase value realization.
- Deliver polished platform conversations and product demonstrations that support adoption, renewal confidence, and expansion opportunities.
- Help customers understand how seoClarity supports visibility across traditional search, AI-driven answers, enterprise SEO workflows, content strategy, reporting, automation, and large-scale search intelligence.
- Use AI tools thoughtfully to support account research, customer preparation, renewal planning, communication, business analysis, and internal efficiency.
- Collaborate with Sales leadership, Client Success, Product, Marketing, Finance, and Executive Leadership to align customer priorities, renewal strategy, expansion opportunities, and escalation needs.
- Negotiate renewal and expansion terms in a way that protects customer relationships while supporting growth, retention, and revenue goals.
- Proactively manage upcoming renewals, expansion opportunities, and account risks with strong organization, urgency, and executive-level communication.
Benefits
About Us
seoClarity is the technology leader in Search Engine Optimization (SEO) marketing analytics, and our technology platform and services help the world’s best and biggest brands optimize their website content so they can be found online and connect to their customers. seoClarity sits at the center of how leading global brands win in SEO, AEO, and AI-driven search. As search behavior continues to evolve across Google, AI Overviews, chatbots, answer engines, and emerging discovery channels, enterprise organizations need more than data. They need clarity, strategy, automation, and trusted intelligence that helps them act.
Diversity, Equity, and Inclusion
At seoClarity, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts, and perspectives lead to more creative problem-solving, better outcomes and a stronger organization. seoClarity is proud to be an equal opportunity employer. We believe all our colleagues share in this commitment to fostering an environment that supports, inspires, and respects all individuals. We seek to recruit, develop, and retain the most talented individuals from all social classes, who also share our beliefs.
At seoClarity, employment is based solely on an individual’s merit and qualifications related to their professional competence. We do not discriminate against any applicant or employee because of race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, mental or physical disability, age, genetic information, military or veteran status, marital status, pregnancy or related conditions, or any other basis protected by law or local ordinance.
seoClarity Chicago, Illinois, USA Office
227 W Monroe St Ste 4550, Chicago, IL, United States, 60606
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