Senior Analyst, Enterprise Resiliency

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

As an Enterprise Resiliency Senior Analyst, you will be responsible for implementing CVS Health’s Enterprise Resiliency strategy to ensure continuous improvement of the Business Continuity program across dedicated service lines. This role will allow you to work closely with business leaders to coordinate all Business Continuity functions including but not limited to Business Impact Analyses (BIAs), risk assessments, Business Continuity Plan (BCP) development, Site Incident Management plan development, maintenance, and exercising. You will provide support for the Business Continuity audit program to facilitate timely, transparent, and well-organized responses to audit inquiries related to CVS Health’s Enterprise Resiliency Business Continuity program.

This role will report to the Manager of Business Continuity. The ideal candidate will possess excellent customer service skills, analytical skills, written and verbal communication skills.

Responsibilities include:

• Work with department leaders to develop BIAs, risk assessments, risk mitigation solutions, and BCPs to ensure business units can continue to manage critical business functions, satisfy regulatory obligations, and maintain compliance with client contracts.

• Collaborate with business unit leaders to identify gaps and address deficiencies in recovery strategies to enhance contingency plans.

• Provide support for the Business Continuity audit program to facilitate timely, transparent, and well-organized responses to audit inquiries related to CVS Health’s Enterprise Resiliency Business Continuity program.

• Facilitate the development of Site Incident Management plans and exercises.

• Support significant events in various size and scale of impact (hurricane, social unrest, pandemic) by supporting business units.

• Develop working knowledge of program tools and associated skills to train business partners with appropriate skills to support role.  

• Facilitate Business Continuity training and awareness for business leaders in all functional areas.

• Facilitate meetings, mock/simulation exercises, and emergency notifications related to the execution of Business Continuity Plans.

• Manage emergency notification system for business units and ensure updates reflect changes in staff size, location, organization, home office, and facilities.

• Utilize Business Continuity planning tool and ensure program updates are made in accordance with key deliverables.

• Perform program and project activities as assigned by Manager.

Required Qualifications

• 2+ year of combined experience in Business Continuity, Enterprise Resiliency, Risk Management, Crisis Management, Audit, Emergency Management, Project Management, or Operational Management.

• Minor travel expected 0-5% (including plane)

• Hybrid Role – One day in office (Wednesdays)

Preferred Qualifications

• ABCP or CBCP Certification

• Strong project management experience

• Experience using and maintaining BC planning tools

• Experience with emergency notification system

• Experience in presenting to, and proven ability to effectively communicate with senior management

• Excellent written, oral, and presentation skills

• Must be able to interface and coordinate efficiently with business partners locally and in remote locations

• Excellent organizational, project, and time management skills

• Highly motivated individual with the ability to work in an extremely fast paced environment

Education

Bachelor’s Degree required; equivalent work experience may substitute.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.