Consultant

Company Description:

Mole Street is an Elite HubSpot Solutions Partner and industry-leading technology and marketing consultancy. We are a fully remote agency with a presence in the U.S. and South America. Our clients consist of mid-market and enterprise B2B companies that partner with us to define strategies and execute programs that meet business objectives through technical and creative applications of the HubSpot platform.

We specialize in guiding our clients through digital transformation initiatives, including technical HubSpot consulting projects and growth-driven design programs.

Our culture is driven by the core values of Joy, Grit, Accountability, Clarity, Curiosity, Authenticity, and Growth Mindedness. The team is positive, passionate, rational, resourceful, resilient, and results-oriented. We take pride in collaborating with each client to implement strategies that will grow their company. We also believe that “Great Things are Happening!”

The team is positive, passionate, rational, resourceful, resilient and results driven, taking pride in the work and the people who do it. Employees are highly valued and dependable, driven to win for the collective good of the company and its clientele and dedicated to breaking the mold from the agency of the past into the agency of the future as Mole Street grows.

Your mission as a Consultant is to lead a set of client engagements – providing consultative value on strategies to implement HubSpot and our other technologies to solve problems related to front office teams – marketing, sales, service, and operations, among others. 

Your main objectives are to deliver, retain, and expand client engagements by providing an exceptional customer experience that ensures high quality, on-time and on-budget delivery. You will cultivate knowledge across teams. In addition, the Consultant will also be responsible for  cultivating knowledge across internal teams, building and maintaining client relationships; advising clients to adopt solutions that are scalable, future proof and reflect best practices for their industry;  and deliver implementations with exceptional quality. Our consultants create the clarity necessary for Mole Street to be the premier consulting firm for HubSpot’s platform globally.
 

Day-to-Day Responsibilities:

Three main disciplines are critical to success for the Consultant are:
Account Management: Delight clients with clarity, proactive, and consistent communication – ensuring the highest standards of quality, and identify retention and expansion opportunities for further growth. This includes:

• Host planning meetings for technology implementations (i.e. HubSpot) with our internal and client teams – setting frameworks and standards, while managing quality through to project completion and maintaining client satisfaction

• Maintain knowledge of client objectives, key stakeholders, and challenges
• Identify upsell opportunities with existing clients, and exercise skills in value positioning to create scopes of work and proposals to demonstrate additional value

• Ensuring strategic and technical road maps meet client objectives and within Mole Street’s scope – influencing new initiatives for continued engagement and value-add to m
• Ensuring performance standards are met or exceeded for clients, while maintaining consistent lines of communication that are forward-looking and additive in terms of value.

• Leveraging subject matter expertise and adopting a business process optimization mindset to deliver tangible results for Mole Street’s clients – in the form of consultative guidance, value-add, and deliverables (i.e. process maps, business assessments, reporting scorecards, technology stack audits, etc.) among other forms of outputs from client engagements. 
• Leveraging the HubSpot platform & other technologies to delivery across all of Mole Street’s solution lines: migrations, integrations, technical consulting, website design and development

Practice Contribution: As part of the Consulting practice, you will be expected to contribute to practice initiatives that are aligned to growth models defined for Mole Street.  Practice initiatives will be focused on driving innovation in the areas of delivery capabilities, developing industry expertise, delivery methodology, supporting pre-sales initiatives and defining & developing reusable assets/playbooks, to name a few.

Experience and Attributes: 

• Hub Spot application and domain experience
• Strong understanding of the inner workings of go-to-market teams - including marketing, sales, customer success/service, and operations,and refining/optimizing processes for those teams to succeed collaboratively. 
• Experience in relationship management – maintaining connections within a client organization during an engagement, understanding interpersonal dynamics, and handling objections from out-of-scope activities and identifying risk. 
• Ability to understand business processes, and translate business vision and goals into iterative steps and a project plan by offering recommendations on improvements and consultative value. 
• Solid foundation in project management fundamentals to aid the Project Manager in planning and execution of delivery activities to achieve outcomes specified in the scope of work. 

• Proficiency in CRM platform(s), data management and integration systems, and technologies such as API frameworks, event-driven architecture, authentication protocols, data warehouses/data lakes, website design/development, etc.
• Analytical thinking – inclusive of data and problems presented in a quantitative, qualitative, and/or conceptual manner. 

Preferred Attributes

• Proficiency in HubSpot CRM, Google Suite, and Professional Services Automation software (i.e. Mavenlink).
• Specialization in an industry or vertical that commonly uses HubSpot (i.e., FinTech, Travel & Hospitality, Education, etc.) 
• Knowledge of distinct technology ecosystems, channel revenue programs, and their nuances.
• History of assisting on pre-sales initiatives, combined with high standards of project delivery.

Travel onsite as needed, within the scope of work, to deliver on consulting engagements as needed

Admin

• Bi-Weekly account meeting attendance - 10:30am-11:00am Mondays
• Weekly Consulting Department meeting attendance
• Availability on email, Slack, Zoom, and phone during working hours for connects with team and client as needed
• Work on special projects including Mole Street marketing and other ops related admin projects as assigned

• Generous compensation package with performance incentives
• Full Health and Dental Insurance Coverage
• Paid maternity and paternity leave
• Flexible PTO policy
• The flexibility of working remotely

To be considered for this role, all candidates must submit an application through our official Mole Street application form. Have you completed (or will you complete) your application at the link below? Please note we are only moving forward with candidates who have applied through this form.

Apply here:
https://forms.monday.com/forms/d9fa8c60c2046a9763bb626beb8eb9d8?r=use1&form_name=&project_id=&request_type=&website_application=